POM - J. Galván 1 PRODUCTION AND OPERATIONS MANAGEMENT Ch. 4: Managing Quality SUMMARY.
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Transcript of POM - J. Galván 1 PRODUCTION AND OPERATIONS MANAGEMENT Ch. 4: Managing Quality SUMMARY.
POM - J. GalvánPOM - J. Galván 11
PRODUCTION AND PRODUCTION AND OPERATIONS OPERATIONS
MANAGEMENTMANAGEMENT
Ch. 4: Managing QualityCh. 4: Managing Quality
SUMMARYSUMMARY
BASIC POINTSBASIC POINTS
WHAT IS QUALITY IN A PRODUCTIVE WHAT IS QUALITY IN A PRODUCTIVE ENVIRONMENT?ENVIRONMENT?• Why quality?Why quality?• TQM and how to emplement itTQM and how to emplement it• What is quality?What is quality?• Why quality management standards?Why quality management standards?• What is certification?What is certification?• Tools for quality managementTools for quality management
POM - J. GalvánPOM - J. Galván 22
QUESTIONSQUESTIONS
Provide your own definition of product Provide your own definition of product quality.quality.
Name several products that do not Name several products that do not require high quality.require high quality.
How can a university control the How can a university control the quality of its output (that is, its quality of its output (that is, its graduates)?graduates)?
What are the major components of the What are the major components of the QC system?QC system?
POM - J. GalvánPOM - J. Galván 33
QUESTIONS (I)QUESTIONS (I) Explain the concepts of Total Quality Explain the concepts of Total Quality
Management and ISO 9000 series Management and ISO 9000 series standards.standards.
What are the benefits of inspection and What are the benefits of inspection and quality control?quality control?
One hundred percent inspection• Will always catch all of the defective parts• Means that only good parts will be shipped to
the customer• Is always practical and gener ally a good idea• Means that every part is checked to see
whether or not it is defective
POM - J. GalvánPOM - J. Galván 44
QUESTIONS (III)QUESTIONS (III)
A series of quality assurance standards designed to ensure consistent product quality under many conditions is known as• statistical process control.• total quality standards.• total quality management.• ISO 9000.
What is the assumption that underlies the meaning of a quality management standard
POM - J. GalvánPOM - J. Galván 55
POM - J. GalvánPOM - J. Galván 66
DO CHECK WHAT YOU DO!DO CHECK WHAT YOU DO!
POM - J. GalvánPOM - J. Galván 77
What is quality?What is quality?
POM - J. GalvánPOM - J. Galván 88
And here are the winners of the competition:
SAFETY AT WORKOr
HOW TO APPLY QUALITY TO HUMAN RESOURCES
SAFETY AT WORKOr
HOW TO APPLY QUALITY TO HUMAN RESOURCES
POM - J. GalvánPOM - J. Galván 99
4th place
POM - J. GalvánPOM - J. Galván 1010
POM - J. GalvánPOM - J. Galván 1111
3rd place
POM - J. GalvánPOM - J. Galván 1212
POM - J. GalvánPOM - J. Galván 1313
2nd place
POM - J. GalvánPOM - J. Galván 1414
POM - J. GalvánPOM - J. Galván 1515
And the WINNER is…..
POM - J. GalvánPOM - J. Galván 1616
POM - J. GalvánPOM - J. Galván 1717
Procedural quality must be Procedural quality must be rewardedrewarded