Post on 18-Dec-2014
description
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How to Create and Manage Remote Project Teams
Our Time TogetherChallenges of managing virtual project teams3 Reasons remote project teams fail3 Areas to watch for:
Task performanceRelationshipsCommunication
Tools and tips (Mostly FREE or at least cheap)Lots of Q and A
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What does this have to do with your projects?
Case Study
Hospital operating room (2004)421 instances of
communication
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Communication Failures421 Instances
129 Failures30% Direct impact on patients
Failures:TimingPurposeContentAudience
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So What????
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Common Challenges- Managers
What’s really happening?Can’t help if you don’t knowLack of personal connectionOut of sight, out of mindUnpleasant surprisesLack of trust
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Common Challenges- Employees
• Disconnected from the “Big Picture”• Lack useful information• No feedback on performance• Lost opportunities for reward and promotion• Feeling disrespected (culture)• No personal connection/loyalty to teammates• Lack of trust
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Consequences
Lack of engagementHigher turnoverMissed deadlinesLow productivity$$$$$ ( or €€€ or ¥¥¥)
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Real Consequences
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So why do they fail?
1. Teams lack good information
2. Systems don’t work (or people don’t think they work)
3. Priorities are out of alignment
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Management by walking around?
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Building TrustCommon purpose
CompetenceMotives
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What builds working relationships?
Mutual understandingFrequent interactionEvidence of motivesEvidence of competenceDifferent than “Friendship”
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3 Areas to assess…
Task completionRelationshipsCommunication
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How do you communicate?
FaceVoice toneWord choiceBody languageSense of humorStyle
Communication is more than data transfer!
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Stay Connected- we don’t care how!
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Richness Vs. Scope
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Richness
Multiple communication cuesVerbalVocalVisual
Real time communicationQuestions don’t festerSuffers with number of people
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Scope
Consistency/timing of messageSpeed mattersPermanent record
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Richness v ScopeRichness of Media
Scope of Media
High
High
Low
Face-to-Face communication
Video conferencing
Individual phone conversations
Conference calls
Voice mail
Blanket email
Hard copy letters/memos
Web meetings
Individual email
Bettina Buechel: Using Communication Technology (Palgrave , 2001)
Wikis/ Blogs
Chat/IM
Social networking tools
Tools to useFace to faceEmailTelephoneConference callsInstant Messaging
Shared file sitesSocial networksBlogsWikisWebcams
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Which brings us back to…..
What do they do?
Clear goalsHold each other accountableUse technology to inform and get input
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Google Groups and Docs
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Skype/ Gmail/ Yahoo Chat
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Things to consider for webmeetings:
CostFeatures
PollingChatVideoRecording
FirewallsUser experience
Ning
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Right in their inbox
If you build it, will they come?
Technophobia?Include them in the decisionsUse your early adoptersTrumpet successes
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Building human connections
Ice breakers, group timeGames/contestsShare meeting leadershipPictures/ webcamsShare the pain of timezones
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Tools for encouraging use
Set expectations as a groupUse competitionReward and encourageSet usage as a performance expectationExplicit cultural barriersCoach constantlyModel it yourself
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Are you a conduit or a bottleneck?
CC/BCC abuse“Will you ask ____ to…….Complaining about others
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Action Plan
What needs to be doneBy whom?When?How will you support this action with the team?What help do you need, from whom?
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Free White Paper
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Questions?
?????????
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Our course offeringsHow to Create and Manager Remote TeamsLeading Effective Virtual MeetingsWeb Presentation Basics
Group or individual enrollmentPDUs! Visit
www.GreatWebMeetings.com/Pmimembers
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Contact Us…
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+1 630 545 1934
wayne@GreatWebMeetings.com
www.GreatWebMeetings.com