PMI Milwaukee September Dinner

copyright 2011GreatWebMeetings.com

How to Create and Manage Remote Project Teams

Our Time TogetherChallenges of managing virtual project teams3 Reasons remote project teams fail3 Areas to watch for:

Task performanceRelationshipsCommunication

Tools and tips (Mostly FREE or at least cheap)Lots of Q and A

copyright 2011 GreatWebMeetings.com

What does this have to do with your projects?

Case Study

Hospital operating room (2004)421 instances of

communication


Communication Failures421 Instances

129 Failures30% Direct impact on patients

Failures:TimingPurposeContentAudience


So What????


Common Challenges- Managers

What’s really happening?Can’t help if you don’t knowLack of personal connectionOut of sight, out of mindUnpleasant surprisesLack of trust


Common Challenges- Employees

• Disconnected from the “Big Picture”• Lack useful information• No feedback on performance• Lost opportunities for reward and promotion• Feeling disrespected (culture)• No personal connection/loyalty to teammates• Lack of trust


Consequences

Lack of engagementHigher turnoverMissed deadlinesLow productivity$$$$$ ( or €€€ or ¥¥¥)


Real Consequences


So why do they fail?

1. Teams lack good information

2. Systems don’t work (or people don’t think they work)

3. Priorities are out of alignment


Management by walking around?


Building TrustCommon purpose

CompetenceMotives


What builds working relationships?

Mutual understandingFrequent interactionEvidence of motivesEvidence of competenceDifferent than “Friendship”


3 Areas to assess…

Task completionRelationshipsCommunication


How do you communicate?

FaceVoice toneWord choiceBody languageSense of humorStyle

Communication is more than data transfer!


Stay Connected- we don’t care how!


Richness Vs. Scope


Richness

Multiple communication cuesVerbalVocalVisual

Real time communicationQuestions don’t festerSuffers with number of people


Scope

Consistency/timing of messageSpeed mattersPermanent record


Richness v ScopeRichness of Media

Scope of Media

High

High

Low

Face-to-Face communication

Video conferencing

Individual phone conversations

Conference calls

Voice mail

Blanket email

Hard copy letters/memos

Web meetings

Individual email

Bettina Buechel: Using Communication Technology (Palgrave , 2001)

Wikis/ Blogs

Chat/IM

Social networking tools

Tools to useFace to faceEmailTelephoneConference callsInstant Messaging

Shared file sitesSocial networksBlogsWikisWebcams


Which brings us back to…..

What do they do?

Clear goalsHold each other accountableUse technology to inform and get input

copyright 2009 Greatwebmeetings.com and Achis Marketing Services

Google Groups and Docs


Skype/ Gmail/ Yahoo Chat


Things to consider for webmeetings:

CostFeatures

PollingChatVideoRecording

FirewallsUser experience

Ning


Right in their inbox

If you build it, will they come?

Technophobia?Include them in the decisionsUse your early adoptersTrumpet successes


Building human connections

Ice breakers, group timeGames/contestsShare meeting leadershipPictures/ webcamsShare the pain of timezones


Tools for encouraging use

Set expectations as a groupUse competitionReward and encourageSet usage as a performance expectationExplicit cultural barriersCoach constantlyModel it yourself


Are you a conduit or a bottleneck?

CC/BCC abuse“Will you ask ____ to…….Complaining about others


Action Plan

What needs to be doneBy whom?When?How will you support this action with the team?What help do you need, from whom?


Free White Paper


Questions?

?????????


Our course offeringsHow to Create and Manager Remote TeamsLeading Effective Virtual MeetingsWeb Presentation Basics

Group or individual enrollmentPDUs! Visit

www.GreatWebMeetings.com/Pmimembers


Contact Us…


+1 630 545 1934

[email protected]

www.GreatWebMeetings.com

mailto:[email protected]

PMI Milwaukee September Dinner

Education

Transcript of PMI Milwaukee September Dinner