Post on 02-Sep-2020
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PHILIPPINES OVERVIEW
HISTORY2 of 32
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Phillipine history can
be likened to 300 years in a
(Spanish) convent and 50 years
in Hollywood.
Stanley Karnow In Our Image
“
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1475The Muslim sultanate of Maguindanao is founded on Mindanao.
1521 A Spanish expedition, led by the Portuguese Ferdinand Magellan lands on Homonhon Island east of Samar with three small ships, discovering the Philippines.
1565 The Island of Cebu surrenders to Spanish ex-plorer, Legaspi to establishes the first permanent Spanish settlement in the Philippines. He be-comes the first Spanish Governor-General.
1600 The Galleon trade between Manila and Acapulco, Mexico begins. But Manila serves merely as a transshipment port for the exchange of goods between Spain and Mexico on the one side and China on the other. Silver from Mexico is traded for any kind of Chinese mer-chandise.
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1891Rizal finishes writing El Filibusterismo in Biarritz, France.
1896 The Spanish colonial government executes Jose Rizal.
The US declares war on Spain.
1901 Civil government is estab-lished in the Philippines, with William Howard Taft as the first US Governor-General.
1898 In the Treaty of Paris between the US and Spain. Spain relinquish-es Cuba and cedes the Philippine Islands, Puerto Rico, and Guam to the United States for the sum of $20 million.
1941 Immediately after the bomb-ing of Pearl Harbor, Japanese fighter planes attack the Philippines.
1946Philippines independence
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1946Philippines independence
1965 Ferdinand Marcos elected President of the Philippines.
1983 Benigno Aquino, Jr is assassinated at the Manila International Airport arriving from the US.
1972Marcos declares martial law.
1986 Following a contested election, widespread protests begin against declared results.
Marcos is deposed. He and his family leave the Philippines.
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1993 Fidel Ramos delegulatestelecommunications services in The Philippines.
2000 People Support moves contact center operations from St. Louis to Makati CBD.
Ambergris Soultions found-ed by ex-Boston Consulting Group partners.
eTelecare Global launches with seed money from Ayala Corp. Funded by McKinsey Consultants.
1997Sykes acquires Scottish customer service company Mcqueen and with it, contact center operations in The Philippines.
1986 Accenture develops 4,000 seatdelivery center for BPO operations in Metro Manila
MANILA8 of 32
Section 1linksolutions bpo is a full service back office processor incorporated in
Hong Kong and operating in Manila, the Philippines. With over 600 seats
and cutting edge computer telephony technology, linksolutions is an excel-
lent choice for organizations seeking an offshore solution tailored to SoHo,
small and medium sized businesses.
Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American
enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to
clients who require capacity for inbound support, data collection and management, charity donation
receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back
office processing such as email and chat support, transcription and data entry services.
We also offer services for smaller entities with limited support requirements. These are provided on a
monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-
top publishing, data entry, email support, online reputation management, search engine optimization
and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro
unified communication platform and customer relationship management using Zoho® solutions.
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Section 1linksolutions bpo is a full service back office processor incorporated in
Hong Kong and operating in Manila, the Philippines. With over 600 seats
and cutting edge computer telephony technology, linksolutions is an excel-
lent choice for organizations seeking an offshore solution tailored to SoHo,
small and medium sized businesses.
Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American
enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to
clients who require capacity for inbound support, data collection and management, charity donation
receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back
office processing such as email and chat support, transcription and data entry services.
We also offer services for smaller entities with limited support requirements. These are provided on a
monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-
top publishing, data entry, email support, online reputation management, search engine optimization
and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro
unified communication platform and customer relationship management using Zoho® solutions.
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NATIONAL CAPITAL REGION 2007 CENSUS DATA11 MILLION DOCUMENTED RESIDENTS
1,378,856
532,330 510,383
363,681 305,576
1,660,714
424,610 452,943
245,344
552,660
403,064
617,301
61,940
2,679,450
125,338
613,343 568,928
0
500,000
1,000,000
1,500,000
2,000,000
2,500,000
3,000,000
Caloo
can C
ity
Las Piñas City
Maka7 C
ity
Malabon City
Mandaluyong City
Manila City
Marikina City
Mun7nlu
pa City
Navotas City
Parañ
aque City
Pasay
City
Pasig City
Pateros
Quezo
n City
San Juan
Taguig (Tagig)
Valenzuela City
Section 1linksolutions bpo is a full service back office processor incorporated in
Hong Kong and operating in Manila, the Philippines. With over 600 seats
and cutting edge computer telephony technology, linksolutions is an excel-
lent choice for organizations seeking an offshore solution tailored to SoHo,
small and medium sized businesses.
Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American
enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to
clients who require capacity for inbound support, data collection and management, charity donation
receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back
office processing such as email and chat support, transcription and data entry services.
We also offer services for smaller entities with limited support requirements. These are provided on a
monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-
top publishing, data entry, email support, online reputation management, search engine optimization
and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro
unified communication platform and customer relationship management using Zoho® solutions.
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Section 1linksolutions bpo is a full service back office processor incorporated in
Hong Kong and operating in Manila, the Philippines. With over 600 seats
and cutting edge computer telephony technology, linksolutions is an excel-
lent choice for organizations seeking an offshore solution tailored to SoHo,
small and medium sized businesses.
Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American
enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to
clients who require capacity for inbound support, data collection and management, charity donation
receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back
office processing such as email and chat support, transcription and data entry services.
We also offer services for smaller entities with limited support requirements. These are provided on a
monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-
top publishing, data entry, email support, online reputation management, search engine optimization
and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro
unified communication platform and customer relationship management using Zoho® solutions.
13 of 32TOUR ROUTE - DAY 1
Section 1linksolutions bpo is a full service back office processor incorporated in
Hong Kong and operating in Manila, the Philippines. With over 600 seats
and cutting edge computer telephony technology, linksolutions is an excel-
lent choice for organizations seeking an offshore solution tailored to SoHo,
small and medium sized businesses.
Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American
enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to
clients who require capacity for inbound support, data collection and management, charity donation
receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back
office processing such as email and chat support, transcription and data entry services.
We also offer services for smaller entities with limited support requirements. These are provided on a
monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-
top publishing, data entry, email support, online reputation management, search engine optimization
and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro
unified communication platform and customer relationship management using Zoho® solutions.
14 of 32TOUR ROUTE - DAY 2
Section 1linksolutions bpo is a full service back office processor incorporated in
Hong Kong and operating in Manila, the Philippines. With over 600 seats
and cutting edge computer telephony technology, linksolutions is an excel-
lent choice for organizations seeking an offshore solution tailored to SoHo,
small and medium sized businesses.
Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American
enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to
clients who require capacity for inbound support, data collection and management, charity donation
receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back
office processing such as email and chat support, transcription and data entry services.
We also offer services for smaller entities with limited support requirements. These are provided on a
monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-
top publishing, data entry, email support, online reputation management, search engine optimization
and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro
unified communication platform and customer relationship management using Zoho® solutions.
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MAKATI
Section 1linksolutions bpo is a full service back office processor incorporated in
Hong Kong and operating in Manila, the Philippines. With over 600 seats
and cutting edge computer telephony technology, linksolutions is an excel-
lent choice for organizations seeking an offshore solution tailored to SoHo,
small and medium sized businesses.
Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American
enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to
clients who require capacity for inbound support, data collection and management, charity donation
receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back
office processing such as email and chat support, transcription and data entry services.
We also offer services for smaller entities with limited support requirements. These are provided on a
monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-
top publishing, data entry, email support, online reputation management, search engine optimization
and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro
unified communication platform and customer relationship management using Zoho® solutions.
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ORTIGAS
Section 1linksolutions bpo is a full service back office processor incorporated in
Hong Kong and operating in Manila, the Philippines. With over 600 seats
and cutting edge computer telephony technology, linksolutions is an excel-
lent choice for organizations seeking an offshore solution tailored to SoHo,
small and medium sized businesses.
Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American
enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to
clients who require capacity for inbound support, data collection and management, charity donation
receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back
office processing such as email and chat support, transcription and data entry services.
We also offer services for smaller entities with limited support requirements. These are provided on a
monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-
top publishing, data entry, email support, online reputation management, search engine optimization
and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro
unified communication platform and customer relationship management using Zoho® solutions.
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THE FORT
Section 1linksolutions bpo is a full service back office processor incorporated in
Hong Kong and operating in Manila, the Philippines. With over 600 seats
and cutting edge computer telephony technology, linksolutions is an excel-
lent choice for organizations seeking an offshore solution tailored to SoHo,
small and medium sized businesses.
Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American
enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to
clients who require capacity for inbound support, data collection and management, charity donation
receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back
office processing such as email and chat support, transcription and data entry services.
We also offer services for smaller entities with limited support requirements. These are provided on a
monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-
top publishing, data entry, email support, online reputation management, search engine optimization
and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro
unified communication platform and customer relationship management using Zoho® solutions.
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EASTWOOD
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BPO GROWTH
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Fluency in spoken English (in the Philippines) is high; what is more, many Filipinos speak English with an American accent...There are many quali-fied health-care professionals, especially nurses, who cannot find work in the Philippines...many are now employed in BPO services.
Kenichi OhmaeThe Next Global Stage
“
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0
200,000
400,000
600,000
800,000
1,000,000
1,200,000
1,400,000
Contact centers Back office Transcrip1on Anima1on Informa1on technology
Engineering Services Digital content TOTAL
Philippines BPO Growth Employees 2004 - 2008
2008
2007
2006
2005
2004
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0 1 2 3 4 5 6 7 8
India
China
Malaysia
Egypt
Indonesia
Mexico
Thailand
Vietnam
Philippines
Chile
Financial Attractiveness People Skills & Availability Business Environment
2011 AT Kearney Top 10 Global Services Location Index
CARIO: Sept, 2011
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MEXICO: June, 2011
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The Philippines has taken over the lead in the global ranking from India (for jobs created in business support and in-house services in 2009), having chal-lenged the top position for several years.
IBM Internal Report
“
TELECOMMUNICATIONS
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CUSTOMER SUPPORT
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A LOT OF FINANCIAL SERVICES
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Section 1linksolutions bpo is a full service back office processor incorporated in
Hong Kong and operating in Manila, the Philippines. With over 600 seats
and cutting edge computer telephony technology, linksolutions is an excel-
lent choice for organizations seeking an offshore solution tailored to SoHo,
small and medium sized businesses.
Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American
enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to
clients who require capacity for inbound support, data collection and management, charity donation
receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back
office processing such as email and chat support, transcription and data entry services.
We also offer services for smaller entities with limited support requirements. These are provided on a
monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-
top publishing, data entry, email support, online reputation management, search engine optimization
and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro
unified communication platform and customer relationship management using Zoho® solutions.
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NCO - PURE PLAY SERVICE PROVIER
Section 1linksolutions bpo is a full service back office processor incorporated in
Hong Kong and operating in Manila, the Philippines. With over 600 seats
and cutting edge computer telephony technology, linksolutions is an excel-
lent choice for organizations seeking an offshore solution tailored to SoHo,
small and medium sized businesses.
Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American
enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to
clients who require capacity for inbound support, data collection and management, charity donation
receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back
office processing such as email and chat support, transcription and data entry services.
We also offer services for smaller entities with limited support requirements. These are provided on a
monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-
top publishing, data entry, email support, online reputation management, search engine optimization
and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro
unified communication platform and customer relationship management using Zoho® solutions.
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CITIBANK CAPTIVE
DELIVERY CENTERS
Section 1linksolutions bpo is a full service back office processor incorporated in
Hong Kong and operating in Manila, the Philippines. With over 600 seats
and cutting edge computer telephony technology, linksolutions is an excel-
lent choice for organizations seeking an offshore solution tailored to SoHo,
small and medium sized businesses.
Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American
enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to
clients who require capacity for inbound support, data collection and management, charity donation
receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back
office processing such as email and chat support, transcription and data entry services.
We also offer services for smaller entities with limited support requirements. These are provided on a
monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-
top publishing, data entry, email support, online reputation management, search engine optimization
and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro
unified communication platform and customer relationship management using Zoho® solutions.
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SEMPERIAN/GMAC
OUTSOURCEDSERVICES
Section 1linksolutions bpo is a full service back office processor incorporated in
Hong Kong and operating in Manila, the Philippines. With over 600 seats
and cutting edge computer telephony technology, linksolutions is an excel-
lent choice for organizations seeking an offshore solution tailored to SoHo,
small and medium sized businesses.
Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American
enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to
clients who require capacity for inbound support, data collection and management, charity donation
receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back
office processing such as email and chat support, transcription and data entry services.
We also offer services for smaller entities with limited support requirements. These are provided on a
monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-
top publishing, data entry, email support, online reputation management, search engine optimization
and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro
unified communication platform and customer relationship management using Zoho® solutions.
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