1 of 32

PHILIPPINES OVERVIEW

HISTORY2 of 32

3 of 32

Phillipine history can

be likened to 300 years in a

(Spanish) convent and 50 years

in Hollywood.

Stanley Karnow In Our Image

“

4 of 32

1475The Muslim sultanate of Maguindanao is founded on Mindanao.

1521 A Spanish expedition, led by the Portuguese Ferdinand Magellan lands on Homonhon Island east of Samar with three small ships, discovering the Philippines.

1565 The Island of Cebu surrenders to Spanish ex-plorer, Legaspi to establishes the first permanent Spanish settlement in the Philippines. He be-comes the first Spanish Governor-General.

1600 The Galleon trade between Manila and Acapulco, Mexico begins. But Manila serves merely as a transshipment port for the exchange of goods between Spain and Mexico on the one side and China on the other. Silver from Mexico is traded for any kind of Chinese mer-chandise.

5 of 32

1891Rizal finishes writing El Filibusterismo in Biarritz, France.

1896 The Spanish colonial government executes Jose Rizal.

The US declares war on Spain.

1901 Civil government is estab-lished in the Philippines, with William Howard Taft as the first US Governor-General.

1898 In the Treaty of Paris between the US and Spain. Spain relinquish-es Cuba and cedes the Philippine Islands, Puerto Rico, and Guam to the United States for the sum of $20 million.

1941 Immediately after the bomb-ing of Pearl Harbor, Japanese fighter planes attack the Philippines.

1946Philippines independence

6 of 32

1946Philippines independence

1965 Ferdinand Marcos elected President of the Philippines.

1983 Benigno Aquino, Jr is assassinated at the Manila International Airport arriving from the US.

1972Marcos declares martial law.

1986 Following a contested election, widespread protests begin against declared results.

Marcos is deposed. He and his family leave the Philippines.

7 of 32

1993 Fidel Ramos delegulatestelecommunications services in The Philippines.

2000 People Support moves contact center operations from St. Louis to Makati CBD.

Ambergris Soultions found-ed by ex-Boston Consulting Group partners.

eTelecare Global launches with seed money from Ayala Corp. Funded by McKinsey Consultants.

1997Sykes acquires Scottish customer service company Mcqueen and with it, contact center operations in The Philippines.

1986 Accenture develops 4,000 seatdelivery center for BPO operations in Metro Manila

MANILA8 of 32

Section 1linksolutions bpo is a full service back office processor incorporated in

Hong Kong and operating in Manila, the Philippines. With over 600 seats

and cutting edge computer telephony technology, linksolutions is an excel-

lent choice for organizations seeking an offshore solution tailored to SoHo,

small and medium sized businesses.

Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American

enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to

clients who require capacity for inbound support, data collection and management, charity donation

receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back

office processing such as email and chat support, transcription and data entry services.

We also offer services for smaller entities with limited support requirements. These are provided on a

monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-

top publishing, data entry, email support, online reputation management, search engine optimization

and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro

unified communication platform and customer relationship management using Zoho® solutions.

9 of 32

Section 1linksolutions bpo is a full service back office processor incorporated in

Hong Kong and operating in Manila, the Philippines. With over 600 seats

and cutting edge computer telephony technology, linksolutions is an excel-

lent choice for organizations seeking an offshore solution tailored to SoHo,

small and medium sized businesses.

Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American

enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to

clients who require capacity for inbound support, data collection and management, charity donation

receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back

office processing such as email and chat support, transcription and data entry services.

We also offer services for smaller entities with limited support requirements. These are provided on a

monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-

top publishing, data entry, email support, online reputation management, search engine optimization

and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro

unified communication platform and customer relationship management using Zoho® solutions.

10 of 32

11 of 32

NATIONAL CAPITAL REGION 2007 CENSUS DATA11 MILLION DOCUMENTED RESIDENTS

1,378,856

532,330 510,383

363,681 305,576

1,660,714

424,610 452,943

245,344

552,660

403,064

617,301

61,940

2,679,450

125,338

613,343 568,928

0  

500,000  

1,000,000  

1,500,000  

2,000,000  

2,500,000  

3,000,000  

Caloo

can  C

ity  

Las  Piñas  City  

Maka7  C

ity  

Malabon  City  

Mandaluyong  City  

Manila  City  

Marikina  City  

Mun7nlu

pa  City  

Navotas  City  

Parañ

aque  City  

Pasay

 City  

Pasig  City  

Pateros  

Quezo

n  City  

San  Juan    

Taguig  (Tagig)  

Valenzuela  City  

Section 1linksolutions bpo is a full service back office processor incorporated in

Hong Kong and operating in Manila, the Philippines. With over 600 seats

and cutting edge computer telephony technology, linksolutions is an excel-

lent choice for organizations seeking an offshore solution tailored to SoHo,

small and medium sized businesses.

Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American

enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to

clients who require capacity for inbound support, data collection and management, charity donation

receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back

office processing such as email and chat support, transcription and data entry services.

We also offer services for smaller entities with limited support requirements. These are provided on a

monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-

top publishing, data entry, email support, online reputation management, search engine optimization

and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro

unified communication platform and customer relationship management using Zoho® solutions.

12 of 32

Section 1linksolutions bpo is a full service back office processor incorporated in

Hong Kong and operating in Manila, the Philippines. With over 600 seats

and cutting edge computer telephony technology, linksolutions is an excel-

lent choice for organizations seeking an offshore solution tailored to SoHo,

small and medium sized businesses.

Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American

enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to

clients who require capacity for inbound support, data collection and management, charity donation

receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back

office processing such as email and chat support, transcription and data entry services.

We also offer services for smaller entities with limited support requirements. These are provided on a

monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-

top publishing, data entry, email support, online reputation management, search engine optimization

and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro

unified communication platform and customer relationship management using Zoho® solutions.

13 of 32TOUR ROUTE - DAY 1

Section 1linksolutions bpo is a full service back office processor incorporated in

Hong Kong and operating in Manila, the Philippines. With over 600 seats

and cutting edge computer telephony technology, linksolutions is an excel-

lent choice for organizations seeking an offshore solution tailored to SoHo,

small and medium sized businesses.

Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American

enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to

clients who require capacity for inbound support, data collection and management, charity donation

receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back

office processing such as email and chat support, transcription and data entry services.

We also offer services for smaller entities with limited support requirements. These are provided on a

monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-

top publishing, data entry, email support, online reputation management, search engine optimization

and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro

unified communication platform and customer relationship management using Zoho® solutions.

14 of 32TOUR ROUTE - DAY 2

Section 1linksolutions bpo is a full service back office processor incorporated in

Hong Kong and operating in Manila, the Philippines. With over 600 seats

and cutting edge computer telephony technology, linksolutions is an excel-

lent choice for organizations seeking an offshore solution tailored to SoHo,

small and medium sized businesses.

Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American

enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to

clients who require capacity for inbound support, data collection and management, charity donation

receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back

office processing such as email and chat support, transcription and data entry services.

We also offer services for smaller entities with limited support requirements. These are provided on a

monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-

top publishing, data entry, email support, online reputation management, search engine optimization

and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro

unified communication platform and customer relationship management using Zoho® solutions.

15 of 32

MAKATI

Section 1linksolutions bpo is a full service back office processor incorporated in

Hong Kong and operating in Manila, the Philippines. With over 600 seats

and cutting edge computer telephony technology, linksolutions is an excel-

lent choice for organizations seeking an offshore solution tailored to SoHo,

small and medium sized businesses.

Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American

enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to

clients who require capacity for inbound support, data collection and management, charity donation

receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back

office processing such as email and chat support, transcription and data entry services.

We also offer services for smaller entities with limited support requirements. These are provided on a

monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-

top publishing, data entry, email support, online reputation management, search engine optimization

and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro

unified communication platform and customer relationship management using Zoho® solutions.

16 of 32

ORTIGAS

Section 1linksolutions bpo is a full service back office processor incorporated in

Hong Kong and operating in Manila, the Philippines. With over 600 seats

and cutting edge computer telephony technology, linksolutions is an excel-

lent choice for organizations seeking an offshore solution tailored to SoHo,

small and medium sized businesses.

Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American

enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to

clients who require capacity for inbound support, data collection and management, charity donation

receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back

office processing such as email and chat support, transcription and data entry services.

We also offer services for smaller entities with limited support requirements. These are provided on a

monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-

top publishing, data entry, email support, online reputation management, search engine optimization

and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro

unified communication platform and customer relationship management using Zoho® solutions.

17 of 32

THE FORT

Section 1linksolutions bpo is a full service back office processor incorporated in

Hong Kong and operating in Manila, the Philippines. With over 600 seats

and cutting edge computer telephony technology, linksolutions is an excel-

lent choice for organizations seeking an offshore solution tailored to SoHo,

small and medium sized businesses.

Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American

enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to

clients who require capacity for inbound support, data collection and management, charity donation

receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back

office processing such as email and chat support, transcription and data entry services.

We also offer services for smaller entities with limited support requirements. These are provided on a

monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-

top publishing, data entry, email support, online reputation management, search engine optimization

and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro

unified communication platform and customer relationship management using Zoho® solutions.

18 of 32

EASTWOOD

19 of 32

BPO GROWTH

20 of 32

Fluency in spoken English (in the Philippines) is high; what is more, many Filipinos speak English with an American accent...There are many quali-fied health-care professionals, especially nurses, who cannot find work in the Philippines...many are now employed in BPO services.

Kenichi OhmaeThe Next Global Stage

“

21 of 32

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

Contact  centers   Back  office   Transcrip1on   Anima1on   Informa1on  technology  

Engineering  Services   Digital  content   TOTAL  

Philippines BPO Growth Employees 2004 - 2008

2008  

2007  

2006  

2005  

2004  

22 of 32

0 1 2 3 4 5 6 7 8

India

China

Malaysia

Egypt

Indonesia

Mexico

Thailand

Vietnam

Philippines

Chile

Financial Attractiveness People Skills & Availability Business Environment

2011 AT Kearney Top 10 Global Services Location Index

CARIO: Sept, 2011

23 of 32

MEXICO: June, 2011

24 of 32

25 of 32

The Philippines has taken over the lead in the global ranking from India (for jobs created in business support and in-house services in 2009), having chal-lenged the top position for several years.

IBM Internal Report

“

TELECOMMUNICATIONS

26 of 32

CUSTOMER SUPPORT

27 of 32

A LOT OF FINANCIAL SERVICES

28 of 32

Section 1linksolutions bpo is a full service back office processor incorporated in

Hong Kong and operating in Manila, the Philippines. With over 600 seats

and cutting edge computer telephony technology, linksolutions is an excel-

lent choice for organizations seeking an offshore solution tailored to SoHo,

small and medium sized businesses.

Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American

enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to

clients who require capacity for inbound support, data collection and management, charity donation

receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back

office processing such as email and chat support, transcription and data entry services.

We also offer services for smaller entities with limited support requirements. These are provided on a

monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-

top publishing, data entry, email support, online reputation management, search engine optimization

and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro

unified communication platform and customer relationship management using Zoho® solutions.

29 of 32

NCO - PURE PLAY SERVICE PROVIER

Section 1linksolutions bpo is a full service back office processor incorporated in

Hong Kong and operating in Manila, the Philippines. With over 600 seats

and cutting edge computer telephony technology, linksolutions is an excel-

lent choice for organizations seeking an offshore solution tailored to SoHo,

small and medium sized businesses.

Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American

enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to

clients who require capacity for inbound support, data collection and management, charity donation

receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back

office processing such as email and chat support, transcription and data entry services.

We also offer services for smaller entities with limited support requirements. These are provided on a

monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-

top publishing, data entry, email support, online reputation management, search engine optimization

and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro

unified communication platform and customer relationship management using Zoho® solutions.

30 of 32

CITIBANK CAPTIVE

DELIVERY CENTERS

Section 1linksolutions bpo is a full service back office processor incorporated in

Hong Kong and operating in Manila, the Philippines. With over 600 seats

and cutting edge computer telephony technology, linksolutions is an excel-

lent choice for organizations seeking an offshore solution tailored to SoHo,

small and medium sized businesses.

Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American

enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to

clients who require capacity for inbound support, data collection and management, charity donation

receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back

office processing such as email and chat support, transcription and data entry services.

We also offer services for smaller entities with limited support requirements. These are provided on a

monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-

top publishing, data entry, email support, online reputation management, search engine optimization

and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro

unified communication platform and customer relationship management using Zoho® solutions.

31 of 32

SEMPERIAN/GMAC

OUTSOURCEDSERVICES

Section 1linksolutions bpo is a full service back office processor incorporated in

Hong Kong and operating in Manila, the Philippines. With over 600 seats

and cutting edge computer telephony technology, linksolutions is an excel-

lent choice for organizations seeking an offshore solution tailored to SoHo,

small and medium sized businesses.

Company OverviewComprised of contact center and outsourcing veterans working in the Philippines since North American

enterprises began offshoring to the island nation in 2000, linksolutions focuses on providing services to

clients who require capacity for inbound support, data collection and management, charity donation

receipt, and accounts receivable management. In addition to voice operations, linksolutions offers back

office processing such as email and chat support, transcription and data entry services.

We also offer services for smaller entities with limited support requirements. These are provided on a

monthly basis in 40, 80, 120, and 160 hourly denominations. Activities include virtual receptionist, desk-

top publishing, data entry, email support, online reputation management, search engine optimization

and more. linksolutions supports these activities with call management using the Aspect® Ensemble Pro

unified communication platform and customer relationship management using Zoho® solutions.

32 of 32