Taking Advantage of Specialized Skills through Outsourcing Your

Call Center Services 1

OUTSOURCING

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Outsourcing seems to

be the new buzz word

these days when it

comes to business.

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Why would companies

want to get into

outsourcing?

ANSWER

Outsourcing can save a company millions of

dollars per year worth of expenses.

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• A well known company was losing

millions each year due to its

operational costs, it then decided to

outsource the customer service arm

of its operations and was able to

control its losses.

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Outsourcing call center and

customer services can and will

most certainly save a company

money when done correctly!

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Outsourcing

allows you access to

SPECIALIZED SKILLS

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A small business sells multiple products;

they hire a staff complement of 10

people whose responsibility is to

generate sales via telemarketing.

Bearing in mind that this company sells

multiple products, it therefore means

that each employee will need to be

trained to sell all products.

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If this company outsourced their call center

services, it would give the company the

opportunity to take advantage of other

providers that already have specialized

staff members that skilled in the area of

telesales.

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But people have

outsourced their call center

services and lost instead of

gaining profits …

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What guarantees your success?

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One of the 15 most commonly

made mistakes made by

business owners is failing to

check previous work done and

credentials.

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It is of the utmost

importance that WORK and

CREDENTIALS be checked.

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Understand the

FACTORS

that can cause failure

in OUTSOURCING

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Ensure that the company you

choose to outsource your call

center services to has been

properly screened

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Check out all work

that they have previously

done for other clients

and note

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Ensure as well that you

check their credentials as

thoroughly as you would any

potential employee

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Ensure you are getting

the best price and the most

skilled workforce for the job

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Outsourcing can give

you and your business

access to the best minds

and most qualified staff!

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