OutsourceGeek | process outsourcing | Outsource | Advantage | Benefits |Specialized Skills
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Transcript of OutsourceGeek | process outsourcing | Outsource | Advantage | Benefits |Specialized Skills
Taking Advantage of Specialized Skills through Outsourcing Your
Call Center Services 1
OUTSOURCING
22
Outsourcing seems to
be the new buzz word
these days when it
comes to business.
33
44
Why would companies
want to get into
outsourcing?
ANSWER
Outsourcing can save a company millions of
dollars per year worth of expenses.
55
66
• A well known company was losing
millions each year due to its
operational costs, it then decided to
outsource the customer service arm
of its operations and was able to
control its losses.
77
Outsourcing call center and
customer services can and will
most certainly save a company
money when done correctly!
88
Outsourcing
allows you access to
SPECIALIZED SKILLS
99
A small business sells multiple products;
they hire a staff complement of 10
people whose responsibility is to
generate sales via telemarketing.
Bearing in mind that this company sells
multiple products, it therefore means
that each employee will need to be
trained to sell all products.
1010
If this company outsourced their call center
services, it would give the company the
opportunity to take advantage of other
providers that already have specialized
staff members that skilled in the area of
telesales.
1111
But people have
outsourced their call center
services and lost instead of
gaining profits …
1212
What guarantees your success?
1313
One of the 15 most commonly
made mistakes made by
business owners is failing to
check previous work done and
credentials.
1414
It is of the utmost
importance that WORK and
CREDENTIALS be checked.
1515
Understand the
FACTORS
that can cause failure
in OUTSOURCING
1616
Ensure that the company you
choose to outsource your call
center services to has been
properly screened
1717
Check out all work
that they have previously
done for other clients
and note
1818
Ensure as well that you
check their credentials as
thoroughly as you would any
potential employee
1919
Ensure you are getting
the best price and the most
skilled workforce for the job
2020
Outsourcing can give
you and your business
access to the best minds
and most qualified staff!
2121
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