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ORGANIZATIONAL BEHAVIOR

T E N T H E D I T I O N

AFTER STUDYING THIS CHAPTER AND LISTENING TO MY LECTUER,I HOPE THTATYOU WILL BE ABLE TO:

1. Define organizational behavior (OB).2. Describe what managers do.3. Explain the value of the systematic study of

OB.4. List the major challenges and opportunities

for managers to use OB concepts.5. Identify the contributions made by major

behavioral science disciplines to OB.

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6. Describe why managers require a knowledge of OB.

7. Explain the need for a contingency approach to the study of OB.

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What Managers DoWhat Managers Do

Managerial Activities• Make decisions• Allocate resources• Direct activities of others

to attain goals

Managerial Activities• Make decisions• Allocate resources• Direct activities of others

to attain goals

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Where Managers WorkWhere Managers Work

Management FunctionsManagement Functions

ManagementFunctions

ManagementManagementFunctionsFunctions

PlanningPlanningPlanning OrganizingOrganizingOrganizing

LeadingLeadingLeadingControllingControllingControlling

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Management Functions (cont’d)Management Functions (cont’d)

Management Functions (cont’d)Management Functions (cont’d)

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Management Functions (cont’d)Management Functions (cont’d)

Management Functions (cont’d)Management Functions (cont’d)

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E X H I B I T 1-1a

Mintzberg’s Managerial RolesMintzberg’s Managerial Roles

E X H I B I T 1-1b

Mintzberg’s Managerial Roles (cont’d)Mintzberg’s Managerial Roles (cont’d)

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E X H I B I T 1-1c

Mintzberg’s Managerial Roles (cont’d)Mintzberg’s Managerial Roles (cont’d)

Management SkillsManagement Skills

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Effective Versus Successful Managerial Activities (Luthans)Effective Versus Successful Managerial Activities (Luthans)

1. Traditional management• Decision making, planning, and controlling

2. Communications• Exchanging routine information and processing

paperwork

3. Human resource management• Motivating, disciplining, managing conflict, staffing,

and training

4. Networking• Socializing, politicking, and interacting with others

1. Traditional management• Decision making, planning, and controlling

2. Communications• Exchanging routine information and processing

paperwork

3. Human resource management• Motivating, disciplining, managing conflict, staffing,

and training

4. Networking• Socializing, politicking, and interacting with others

E X H I B I T 1-2

Allocation of Activities by TimeAllocation of Activities by Time

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Enter Organizational BehaviorEnter Organizational Behavior

Contributing Disciplines to the OB FieldContributing Disciplines to the OB Field

E X H I B I T 1-3a

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Contributing Disciplines to the OB Field (cont’d)Contributing Disciplines to the OB Field (cont’d)

E X H I B I T 1-3b

Contributing Disciplines to the OB Field (cont’d)Contributing Disciplines to the OB Field (cont’d)

E X H I B I T 1-3c

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Contributing Disciplines to the OB Field (cont’d)Contributing Disciplines to the OB Field (cont’d)

E X H I B I T 1-3d

Contributing Disciplines to the OB Field (cont’d)Contributing Disciplines to the OB Field (cont’d)

E X H I B I T 1-3f

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There Are Few Absolutes in OBThere Are Few Absolutes in OB

ContingencyContingencyVariablesVariablesx y

Challenges and Opportunity for OBChallenges and Opportunity for OB

Responding to GlobalizationManaging Workforce DiversityImproving Quality and ProductivityResponding to the Labor ShortageImproving Customer Service

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Challenges and Opportunity for OB (cont’d)Challenges and Opportunity for OB (cont’d)

Improving People SkillsEmpowering PeopleCoping with “Temporariness”Stimulation Innovation and ChangeHelping Employees Balance Work/Life ConflictsImproving Ethical Behavior

E X H I B I T 1-6

Basic OB Model, Stage IBasic OB Model, Stage I

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The Dependent VariablesThe Dependent Variables

x

y

The Dependent Variables (cont’d)The Dependent Variables (cont’d)

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The Dependent Variables (cont’d)The Dependent Variables (cont’d)

The Dependent Variables (cont’d)The Dependent Variables (cont’d)

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The Dependent Variables (cont’d)The Dependent Variables (cont’d)

The Independent VariablesThe Independent Variables

IndependentVariables

IndependentIndependentVariablesVariables

Individual-Level Variables

IndividualIndividual--Level Level VariablesVariables

OrganizationSystem-Level

Variables

OrganizationOrganizationSystemSystem--LevelLevel

VariablesVariablesGroup-Level

VariablesGroupGroup--LevelLevel

VariablesVariables