Chapter 1 1

What Is Organizational Behavior?

Chapter 1 2

Levels of OB AnalysisLevels of OB AnalysisLevels of OB AnalysisLevels of OB Analysis

IndividualsIndividuals GroupsGroups

StructuresStructures

Chapter 1 3

UnderstandingUnderstandingOrganizational Organizational

BehaviorBehavior

IndividualIndividualDifferencesDifferences

FundamentalFundamentalConsistenciesConsistencies

IntuitionIntuition SystematicSystematicStudyStudy

Chapter 1 4

The Study of Organizational BehaviorThe Study of Organizational Behavior

IndividualIndividual

GroupGroup

OrganizationOrganization

Study ofStudy ofOrganizationalOrganizational

BehaviorBehaviorSocial PsychologySocial Psychology

Political SciencePolitical Science

AnthropologyAnthropology

PsychologyPsychology

SociologySociology

Chapter 1 5

Responding to Responding to GlobalizationGlobalization

Working inWorking in

InternationalInternational

CountriesCountries

Working withWorking with

MulticulturalMulticultural

DiversityDiversity

Chapter 1 6

Managing Workforce Diversity

Chapter 1 7

Improving Qualityand Productivity

Total QualityTotal QualityManagementManagement

CorporateCorporateReengineeringReengineering

Chapter 1 8

Improving People SkillsImproving People Skills

PersonalPersonalInsightInsight

WorkplaceWorkplaceSkillsSkills

ConceptsConceptsand Theoriesand Theories

Chapter 1 9

EmpoweringEmpoweringthe Workforcethe Workforce

ManagersManagers

Are GivingAre Giving

Up ControlsUp Controls

Workers AreWorkers Are

AcceptingAccepting

ResponsibilityResponsibility

Chapter 1 10

Coping withCoping with“Temporariness”“Temporariness”

The NatureThe Nature

of Work Isof Work Is

ChangingChanging

OrganizationsOrganizations

Are AlsoAre Also

ChangingChanging

Chapter 1 11

Stimulating Innovationand Change

• Maintaining flexibility

• Improving quality

• Introducing new

products and services

Chapter 1 12

Improving Ethical Behavior

Provide in-house advisers

Create protection mechanisms

Write and distribute codes of ethics

Give seminars, workshops, & training

Chapter 1 13

Overview of the OB Overview of the OB ModelModel

Individual LevelIndividual Level

Group LevelGroup Level

Organization Systems LevelOrganization Systems Level

Time

Level III

Level II

Level I

Chapter 1 14

The The DependentDependentVariablesVariables

ProductivityProductivityProductivityProductivity

AbsenteeismAbsenteeismAbsenteeismAbsenteeism

Job SatisfactionJob SatisfactionJob SatisfactionJob Satisfaction

OrganizationalOrganizationalCitizenshipCitizenship

OrganizationalOrganizationalCitizenshipCitizenship

TurnoverTurnoverTurnoverTurnover

Chapter 1 15

Independent VariablesIndependent VariablesIndividual Group Organization

•Biographical Traits

•Personality

•Values & Attitudes

•Ability

•Perception

•Motivation

•Individual Learning

•Decision Making

•Communication

•Other Groups

•Conflict

•Power & Politics

•Group Structure

•Work Teams

•Leadership

•Decision Making

•Culture

•Structure

•Design

•Technology

•Work Processes

•Selection Processes

•Training Programs

•Appraisal Practices