NAVIGATING CITY SERVICES

Winter 2019

Planning & Urban Design

City of Dallas

Revised 4/15/19

1

AGENDA5 Minutes P+UD Overview & Workshop Goals

45 Minutes Navigating City Services• How to Request Services

• Service Areas & Council Districts

• Neighborhood Safety & Health

• Neighborhood Nuisance Abatement

10 Minutes Q & A

5 Minutes BREAK

45 Minutes • Neighborhood Street Improvement

• Neighborhood Amenities

• Neighborhood Cleaning & Greening

• Neighborhood Planning & Development

• Other Services

ANNOUNCEMENTS

10 Minutes Q & A

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NAVIGATING CITY SERVICES

HOW TO REQUEST SERVICES

• DALLAS 3-1-1

• 9-1-1 EMERGENCY

SERVICE AREAS & COUNCIL DISTRICTS

• SERVICE AREAS

• COUNCIL MEMBERS

NEIGHBORHOOD SAFETY & HEALTH

• NEIGHBORHOOD POLICE OFFICERS

• DALLAS POLICE DEPARTMENT

• DALLAS FIRE & RESCUE

• OFFICE OF EMERGENCY MANAGEMENT

• MOSQUITO CONTROL (CODE)3

NEIGHBORHOOD NUISANCE ABATEMENT

• CODE COMPLIANCE & NCR

• MOW & CLEAN / VACANT STRUCTURES

• COMMUNITY HAND TOOL PROGRAM

• GRAFFITI ABATEMENT & PREVENTION PROGRAM

• ILLEGAL DUMPING

• DALLAS ANIMAL SERVICES

NEIGHBORHOOD STREET IMPROVEMENT

• STREET LIGHT ISSUE

• TRAFFIC SIGNALS, STOP SIGNS, AND TRAFFIC CALMING

• CURB AND SIDEWALK REPLACEMENT

• POTHOLES

• CAPITAL BOND PROGRAM

4

NEIGHBORHOOD AMENITIES

• BUILDING PERMITS

• ZONING

• SPECIAL EVENT PERMITS

• NEIGHBORHOOD PARKS & RECREATION CENTERS

• BRANCH LIBRARIES

• OFFICE OF COMMUNITY CARE

• HOMELESS SOLUTIONS

• IMMIGRANT SERVICES

NEIGHBORHOOD CLEANING & GREENING

• SANITATION –TRASH AND BULKY ITEMS

• NEIGHBORHOOD CLEANUP

• REFORESTATION PROGRAM

• BRANCH OUT

• MURALS

• ENVIRONMENTAL QUALITY5

NEIGHBORHOOD PLANNING & DEVELOPMENT

• BUILDING PERMITS

• ZONING

• SPECIAL EVENT PERMITS

• CITY PLANS

OTHER SERVICES

• OFFICE OF COMMUNITY CARE

• OFFICE OF HOMELESS SOLUTIONS

• IMMIGRANT SERVICES

• WORKFORCE TRAINING PROGRAMS

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P+UD

OVERVIEW

Mission:

▪ Advance livability, economic vibrancy, sustainability, and equity throughout Dallas

Neighborhood Services:

▪ Build and strengthen neighborhood associations through capacity Building training

▪ Develop and facilitate citywide/neighborhood comprehensive plans and policies through effective community engagement

▪ Facilitate neighborhood revitalization in targeted neighborhoods

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Planning & Urban Design Department

Introduction

Neighborhood Organization Sign Up

HOW TO SIGN-UP Complete an online form Go to bit.ly/dallashoanaform Form MUST be completed by

an elected officer of the group

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BENEFITS

▪ Residents & stakeholders can locate neighborhood organizations on a map

▪ Neighborhood organizations can be aware of each other

▪ Neighborhood organizations can be informed about City projects, initiatives, andevents, etc. by multiple City departments

▪ Stay informed about City grant opportunities and capacity building workshops bit.ly/dallashoanaform

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CAPACITY BUILDING WORKSHOPS

Topic Dates

Forming a Neighborhood Association Scheduled by request

Membership Recruitment & Sustainability Scheduled by request

All Things Beautification March 9, 2019

Partnership Development & Coalition

Building April 6, 2019

The ABCs of Land Development & Zoning May 4, 2019

Creating a Neighborhood Plan June 1, 2019 Part I

Data & Maps to Empower Your

Neighborhood June 1, 2019 Part II

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CAPACITY BUILDING WORKSHOPS

Topic Dates

Creating a Neighborhood Brand June 22, 2019

National Night Out Event Planning August 22, 2019

Dallas Neighborhood Vitality GrantOctober/November

2019

Grant Writing “101”October/November

2019

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Provide a good overview of neighborhood services offered by the City

Educate on how to effectively access services

Share strategies for addressing common City issues

Provide information on responsible departments and key contacts for additional information

NAVIGATING CITY SERVICES

WORKSHOP GOALS

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NAVIGATING CITY SERVICES

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HOW TO REQUEST SERVICES

• DALLAS 3-1-1

• 9-1-1 EMERGENCY

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POWER IN NUMBERS

▪ Your assistance is needed to identify and report issues. You are the eyes and ears of your neighborhood

▪ Encourage your neighbors to report an issue, when issues are reported by multiple residents, it helps provide more attention

▪ Obtain the assigned service request number. Callers can choose to remain anonymous when calling

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CONTACTING 3-1-1FOR NON-EMERGENCY ISSUES

When Contacting 3-1-1:▪ Provide detailed information:

• Address and/or intersection

• Description of issue• Contact information (optional if you’d

like to be anonymous)

311 Websitehttps://dallascityhall.com/services/311

Outside Dallas City limits

214-670-3111

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311 APP - OurDallas

CONTACTING 3-1-1FOR NON-EMERGENCY ISSUES

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DALLAS CITY HALL

ON THE GO!

Invite us to your neighborhood events,

Ask questions and report concerns face to face with 311 staff

Skip the trip to City Hall we’re in your neighborhood 3 times per month

Offers city services such as ordering birth certificates, garage sale permits

Utilize our tablets/laptops, mobile apps, and technical knowledge of city resources

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9-1-1 - EMERGENCY

Emergencies or

Potential/Suspicious

Emergencies Only

Tip: Stay calm – Don’t hang up until the call is complete

• Give Location• Type of Help Needed• Description of issue• Contact information (optional if

you’d like to be anonymous)

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SERVICE AREAS

&

COUNCIL

DISTRICTS

• SERVICE AREAS

• COUNCIL

MEMBERS

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Know your Service Area to

connect with appropriate City

staff representatives

7 geographical boundaries

used by DPD, Code, Sanitation

and other City departments

CITY OF DALLAS’ SERVICE AREAS

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Scott Griggs

District 1

214-670-0776

Adam Medrano

District 2

214-670-4048

Casey Thomas, II

District 3

214-670-0777

Carolyn King Arnold

District 4

214-670-0781

Rickey D. Callahan

District 5

214-670-4052

Jennifer S. Gates

District 5

214-670-4052

Scott Griggs

District 1

214-670-0774

Omar Narvaez

District 6

214-670-4199

Kevin Felder

District 7

214-670-4689

Tennell Adkins

District 8

214-670-4066

Mark Clayton

District 9

214-670-4069

Adam McGough

District 10

214-670-4068

Lee Kleinman

District 11

214-670-7817

Sandy Greyson

District 12

214-670-4067

Jennifer S. Gates

District 13

214-670-3816

Philip T. Kingston

District 14

214-670-5415

COUNCIL MEMBERS

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Enhance opportunities for improvements and issue resolution

Cultivating a partnership with your Council member: • Invite to neighborhood organization

meetings, events and activities• Send pictures of beautification projects,

events, newsletters, updates and thank you

BUILDING COUNCIL DISTRICT

RELATIONSHIPS

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How can you support your Council member?

• Attend town hall meetings • Respond to surveys

• Show interest in serving on a City Council appointed committee,

commission or board

NEIGHBORHOOD

SAFETY

& HEALTH

NEIGHBORHOOD

POLICE OFFICERS

DALLAS POLICE

DEPARTMENT

DALLAS FIRE AND

RESCUE

OFFICE OF

EMERGENCY

MANAGEMENT

MOSQUITO

CONTROL

(CODE)

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NEIGHBORHOOD POLICE OFFICERS (NPO)

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Benefits of NPO Partnership:

• Builds positive relationships between citizens and DPD

• Increases citizen’s knowledge of crime prevention and safety techniques

• Assists in overall crime reduction efforts

NEIGHBORHOOD POLICE OFFICERS(NORTH)

Service Area Contact

Northwest

9801 Harry Hines Blvd 75220

214-670-6178

Diane Robinson, Sergeant

214-671-0569

diane.robinson@dpd.ci.dallas.tx.us

North Central

6969 McCallum Blvd. 75252

214-670-7253

Lindsey Allen, Sr. Corporal

214-670-1581

lindsey.allen@dpd.ci.dallas.tx.us

Karl Kemper, Sergeant

214-670-7247

Northeast

9915 E Northwest Hwy 75238

214-670-4415

Kevin Kelley, NPO Officer

214-670-7772

kevin.kelley@dpd.ci.dallas.tx.us

Acting Sgt. Bert Rippy

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Service Area Contact

Southwest

4230 W Illinois Ave 75211

214-670-7470

Brian Martinez, Sr. Corporal

214-670-6795

brian.martinez@dpd.ci.dallas.tx.us

Michael Lambert, Sergeant

South Central

1999 E Camp Wisdom Rd 75241

214-671-4500

Perry Richardson, NPO Officer

214-671-4524

perry.richardson@dpd.ci.dallas.tx.us

Michelle Thomas, Sergeant

Southeast

725 N Jim Miller Rd 75217

214-670-8345

Karina Byous, NPO Officer

214-671-1633

karina.byous@dpd.ci.dallas.tx.us

Twana Walls, Sergeant

Central

334 S Hall St. 75226

214-670-4413

Delia Pesina, NPO Officer

214-670-4420

delia.pesina@dallascityhall.com

Brian Deininger, Lieutenant

NEIGHBORHOOD POLICE OFFICERS (SOUTH)

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iWATCH Dallas

• A mobile app enabling you to

turn in tips, images and videos

about crimes or suspicious

activities directly to law

enforcement from almost any

mobile phone or PC

• It’s secure and anonymous/

Direct line to police

DALLAS POLICE DEPARTMENT(DPD)

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VIP (Volunteers In Patrol)

• A non-confrontational neighborhood

program to reduce crime

• Volunteers receive 7 hours of training

from DPD

• Crime Watch (CW)/Neighborhood

Organization (NO) members patrol

their neighborhood in personal vehicles

Community engagement Unit

214-670-4420https://www.dallaspolice.net

Adult Offerings

• Fire Extinguishing Demonstration

• Hazard House

• High Rise/Office Fire Safety

• Home Fire Safety - Escape Planning, Smoke Alarms

• Riskwatch App

Children Offerings

• Fire Safety House

• Little Squirt Robot

• Play Safe – Be Safe

• Sparky Puppet Show

DALLAS FIRE AND RESCUE(DFR)

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Dallas Fire-Rescue Department

214-670-4633www.Dallasfirerescue.com

Staff is available to present

family-friendly emergency

preparedness trainings on:

▪ Thunderstorms

▪ Tornadoes

▪ Earthquakes

▪ Floods

Make a Plan

Prepared-ness Guide

Make a Kit

Office of Emergency Management

214-670-4341

bit.ly/EmergencyPreparednessPresentatin

OFFICE OF EMERGENCY

MANAGEMENT PROGRAMS

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The Four Ds

DRAIN

DRESS

DEET

DUSK/DAWN

Mosquito Control Program prevents

the spread of mosquito-transmitted

diseases (West Nile, Chikungunya

and Zika viruses) to the public.

Neighborhood Code

Representatives (NCRs) can

provide info on spraying schedule,

pests, rodents, and insects

Contact 3-1-1 to register and

report/request:

“Do Not Spray” List (Annually)

Standing water

Mosquito Hotline

214-670-1733

Matt.Cloninger@dallascityhall.com

bit.ly/dallasmosquitocontrol

PUBLIC HEALTH ISSUES

MOSQUITO CONTROL (CODE)

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NEIGHBORHOOD

NUISANCE

ABATEMENT

CODE COMPLIANCE & NCR

MOW & CLEAN / VACANT STRUCTURES

COMMUNITY HAND TOOL PROGRAM

GRAFFITI ABATEMENT & PREVENTION PROGRAM

ILLEGAL DUMPING

DALLAS ANIMAL SERVICES

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Develop a partnership

with your NCR: Liaison

between residents and

Code Compliance

management.

Provides first line

responses on Code

related questions

Attends neighborhood

organization meetings

and eventsCode Compliance

Neighborhood Code Division Manager

juan.ramos@dallascityhall.com

NEIGHBORHOOD CODE REPRESENTATIVE

(NCR)

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Northeast/North Central Code

7901 Goforth Rd.

Dallas, TX 75238

214.671.9605

Jeremy Reed, District Manager (i)

214.670.9701

brent.Johnson@dallascityhall.com

NCR-Michelle Lowe

214.671.0320

michelle.lowe@dallascityhall.com

Northwest Code

9803 Harry Hines Blvd.

Dallas, TX 75220

214.670.9713

Nick Karadimos, District (i) Manager / Robert Rosales (i)

214.671.0996

phyllis.sparksgoode@dallascityhall.com

NCR - LaShonna Slider

214.670.9712

lashonna.slider@dallascityhall.com

Central Code Community

320 E. Jefferson Blvd. #218

Dallas, TX 75203

214.948.4088

Paul Ramon, District Manager

214.948.4637

paul.ramon@dallascityhall.com

NCR - Jose Ruiz

214.316.5555

jose.ruiz@dallascityhall.com

CODE COMPLIANCE REPRESENTATIVES

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320 E. Jefferson Blvd., Room LL14Dallas, TX 75215214.948.4605

Neely Blackman, District Manager

214.948-4057Neely.blackman@dallascityhall.com

NCR - Columbus York 214.948.4008

columbus.York@dallascityhall.com

NCR - Kelley Price

214.948.4600

kelley.price@dallascityhall.com

Southwest Code Community

4230 W. Illinois Ave, Ste. 202

Dallas, TX 75211

214.670.9718

Elonda Chilton, District Manager

214.671.0896

elonda.chilton@dallascityhall.com

NCR - Juan “Johnny” Garcia

214.670.6736

juan.garcia3@dallascityhall.com

South Central Code Community

Southeast Code Community

5210 Bexar St., Suite 102-103

Dallas, TX 75216

214.671.0978

Lonnie Teal, District Manager

214.670.7621

lonnie.teal@dallascityhall.com

NCR -Yvette Campbell

214.670.7627

Yvette.campbell@dallascityhall.com

CODE COMPLIANCE REPRESENTATIVES

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Nuisance Abatement addresses abandoned

and neglected properties in the following

manner:

▪ Mow & Clean Operations Code staff mows and cleans neglected properties to

bring them back into compliance. Cost of labor and

equipment is billed to the property owner.

▪ Open and Vacant StructuresDallas City Code requires vacant structures to have

secured doors and windows to:

prevent unauthorized entry

reduce crime

minimize health and safety risks (fire)

MOW & CLEAN / VACANT

STRUCTURES

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Nuisance Abatement Division214-670-6863bit.ly/nuisanceAbatement

Eligible groups: non-profit organizations, Neighborhood Associations, or other community groups. No cost to City residents

Requirements: Volunteers must sign an equipment loaner/rental agreement and attend a safety and training presentation

Tools available: Lawn mowers, weed eaters, trimmers, rakes, brooms, shovels

Equipment availability on a first-come, first served basis

COMMUNITY HAND TOOL PROGRAM

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Nuisance Abatement Division214-670-6863bit.ly/nuisanceAbatement

▪ Graffiti abatement reduces

the negative impact of

vandalism in a neighborhood

Code Compliance

Graffiti Control & Prevention Program

bit.ly/GraffitiAbatementProgram

GRAFFITI CONTROL &

PREVENTION PROGRAM

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ILLEGAL DUMPING

Illegal dumping is: • disposing litter or other solid waste at a

place that is not an approved solid waste site

• a criminal offense • punishable by fine and/or State Jail

▪City Marshals are available to speak at neighborhood meetings

ILLEGAL DUMPING

For illegal dumping in progressFor illegal dumping

Crime stoppers

877.373.TIPS (8477)

www.NTCC.CrimeStoppersWeb.com40

DALLAS ANIMAL SERVICES (DAS)

Free Services Available in certain zip codes

Report Stray Animals

Receive information about Mandatory Pet

(Dogs/Cats) services:

• Spaying and Neutering

• Vaccinations

• Microchipping

Tickets are issued for non compliance

Dallas Animal Services (DAS)

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Dallas Animal Services and Adoption Services

214-670-6800james.martin@dallascityhall.com

Q & A

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BREAK

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NEIGHBORHOOD

STREET

IMPROVEMENT

STREET LIGHT ISSUE

TRAFFIC SIGNALS, STOP SIGNS, AND TRAFFIC CALMING

CURB AND SIDEWALK REPLACEMENT

POTHOLES

CAPITAL BOND PROGRAM

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REPORTING A STREET LIGHT ISSUE

Report:• Light not on at night

• Light going on and off

• Light on during the day

• Broken light, glass, or lens

• Pole is knocked down

• Downed power line(s)

REPORTING A STREET LIGHT ISSUE

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or

Oncor

888.313.4747

Oncor.com

TRAFFIC SIGNALS

ALL-WAY STOP SIGNS & TRAFFIC CALMING

Traffic Signals and All-Way Stop Signs

• Provide address and crossroads

• Traffic Signal Warrant Analysis required by staff

• The process for the installation of a NEW traffic signal

can take up to 2 years

Traffic Calming (Road humps) – requires a

petition completed by property owners

Department of Transportation

214-671-8171

sherman.Livingston@dallascityhall.combit.ly/DallasNeighborhoodTrafficManagement

TRAFFIC SIGNALS

ALL-WAY STOP SIGNS & TRAFFIC CALMING

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Sidewalk Replacement Program - a 50/50 cost/share between the City and the resident for sidewalks and curbs.

Resident is only responsible for 50% of the cost of the concrete

The City is responsible for labor and permits. (Note: no curbs)

• Waiting period can take 3-9 months

Driveway repairs - all costs are the responsibility of the property owner and require a City permit and bonded contractor

REPAIR OR REPLACE

CURBS & SIDEWALKS

Department of Public Works

214-948-4127

Bit.ly/DallasSidewalkReplacementProgram

REPAIR OR REPLACE

CURBS & SIDEWALKS

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POTHOLES

▪ Pothole routine repair :

• Est. Response Time (ERT) 3-5 days

• Online select - “Alley, Sidewalk, and

Street Repair Services”

• Then select - “Pothole Repair

(Routine)”

• Follow Next Steps

▪ Hazardous Conditions

• Repairs can take place within 24

hours

POTHOLES

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Department of Public Works

214-670-5111

Bit.ly/StreetRepair

CAPITAL BOND PROGRAMS

Capital Bond Program

2017 Dallas Bond

authorized $1,050M to

make improvements to:

streets, libraries, parks,

and public safety

projects

What projects are in

your neighborhood?

Bond Program Office

214-671-8452

vincent.lewis@dallascityhall.com

bit.ly/2017DallasBondPropositionMap

CAPITAL BOND PROGRAMS

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NEIGHBORHOOD

AMENITIES

NEIGHBORHOOD

PARKS

RECREATION

CENTERS

DALLAS PUBLIC

LIBRARIES

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NEIGHBORHOOD PARKS

Park Maintenance

Services

Park Community Program

Coordinators

Sam Franklin – SW & SC

Sloan Anderson – NW & NC

William Stonum – SE & NE

Athletic Fields

Tennis

Basketball

Volleyball

Playgrounds

Spraygrounds

Picnic tables & shelters

Events

Park and Recreation Department

214-670-1923

bit.ly/DallasNeighborhoodParks

NEIGHBORHOOD PARKS

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RECREATION CENTERS

▪ Build relationships with staff

▪ Centers are low cost venues for

meetings and events

Neighborhood programming:

Adult/ Youth Sports

Aquatics

Fitness

Arts & Crafts

Senior Programs

Summer Camps

Teen Tech CenterPark and Recreation Department

214-670-8847 (Recreation Services)

bit.ly/DallasRecreationCenters

RECREATION CENTERS

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DALLAS PUBLIC LIBRARIES

Offers programs to address

unique needs of

neighborhoods:

Access to Computers &

WIFI

Classes: Computer, ESL,

GED, Childhood Literacy

Free Tax Help

Financial Literacy

Notary ServicesDallas Public Library

214-670-1400

bit.ly/DallasLibraryLocationsHours

DALLAS PUBLIC LIBRARIES

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DALLAS PUBLIC LIBRARIES

Birth or Death Certificate

Dallas Vital Statistics – New Location

1st Floor

Monday-Friday

8:30 AM – 4:30 PM

1515 Young St., Dallas 75201

(across from City Hall)

J. Erik Jonsson Central Library

214-670-3092

(Eng/Span)bit.ly/DallasVitalStatistics

DALLAS PUBLIC LIBRARIES

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NEIGHBORHOOD

CLEANING &

GREENING

SANITATION –

TRASH AND

BULKY ITEMS

NEIGHBORHOOD

CLEANUP

REFORESTATION

PROGRAM

BRANCH OUT

MURALS

ENVIRONMENTAL

QUALITY

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TRASH / BRUSH & BULKY ITEMS

▪ Cost Plus – a fee based special

collection available outsideBrush & Bulky Items week

▪ Online reminders available via: text, email, mobile calendar or automated phone call

• Residential trash pickup

• Recycling

• Brush & Bulky Items

• Household Hazardous Waste

TRASH / BRUSH & BULKY ITEMS

Sanitation Department

214-670-5111

Bit.ly/DallasSanitationServices

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BRUSH & BULKY ITEMS TIPS

How to increase neighbor participation? PLACE BRUSH & BULKY ITEMS ON CURB

anytime Thursday – Sunday before your collection week

Use social media like Facebook, NextDoor and newsletters to provide friendly reminders

Purchase Brush & Bulky Items notification signs

Items placed outside your Brush & Bulky Items

schedule are subject to Citations of $250 and up

(plus fee)

BRUSH & BULKY ITEMS TIPS

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NEIGHBORHOOD CLEANUP EVENTS

Citywide Bi-annual Cleanup Events

• May and October

• Coordination and promotion provided

• AmericorpsVISTA assistance may be available

• Trash bags, gloves, safety vests provided on first come, first serve basis

• Free trash pickup at scheduled locations

Individual Neighborhood Cleanups

• Scheduled during bulk trash week

• 30-day notice needed

NEIGHBORHOOD CLEANUP EVENTS

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BRUSH & BULKY ITEMS TIPS

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Reforestation Program

▪ Request trees and receive planting and maintenance tips

▪ Project requirements:• Plant trees in median, park or

other public space• Community group sponsored • Minimum 10 trees, Maximum 50

trees• Meet City mitigation or

landscape requirements

Dallas Arborist

214-948-4117

philip.erwin@dallascityhall.com

bit.ly/DallasArborist

▪ Murals are public art, not billboards or signs.

▪ Logos and messaging must comply with City of Dallas Sign ordinance.

▪ Contact: Office of Cultural Affairs

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Oak Cliff Municipal Center

320 E. Jefferson Blvd.214-948-4392

bit.ly/DallasBuildingInspection

DALLAS ENVIRONMENTAL QUALITY

& SUSTAINABILITY

• Zero Waste

• Water Conservation

• Storm Water Management

• Green Living

• Air Quality

• Urban Agriculture

DALLAS ENVIRONMENTAL QUALITY &

SUSTAINABILITY

Office of Environmental Quality

(214) 670-1200

www.dallascityhall.com/departments/oeq

DEQS staff is available to offer informational

presentations and strategies on topics such as:

61

NEIGHBORHOOD

PLANNING &

DEVELOPMENT

BUILDING

PERMITS

ZONING

SPECIAL EVENT

PERMITS

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BUILDING PERMITS

The Permit Center is a one-stop shop for information and

services related to the construction and development process.

Staff is available for consultation.

Building Inspection hours: Monday thru Friday, 8am to 4:30pm

Popular requested permits include:

▪ Certificate of Occupancy

▪ Water and wastewater permits

▪ Subdivision of property

▪ Residential plan review

▪ Building Permit

▪ Plat and addressing information

BUILDING PERMITS

Building Inspection 214-948-4392

bit.ly/DallasBuildingInspection

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CITY OF DALLAS

ZONING WEBSITE

Zoning and its regulations help ensure a city will grow and

change in a managed, predictable way to help safeguard the

health, safety and welfare of the general public.

Why zoning is important for residents ?

• Helps to understand the development regulations such as land

use requirements and permits of the City

• Can help to protect property values

CITY OF DALLAS

ZONING WEBSITE

Sustainable Development and

Construction Department

214-670-4127

bit.ly/DallasZoning

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SPECIAL EVENTS PERMIT &

BLOCK PARTY GUIDELINES

Permitting of Large Outdoor Events

▪ Parades

▪ Foot races

▪ Street festivals

▪ Movies

▪ Commercials

Block Party Guidelines

▪ Free

▪ Permit Requirements online and downloadable Petition Form

▪ Neighborhood Block Party permits are issued through the Traffic Safety

Coordinators

SPECIAL EVENTS PERMIT &

BLOCK PARTY GUIDELINES

Office of Special Events

214-939-2701

www.dallasspecialevents.com

Department of Transportation

214-670-6904

bit.ly/DallasStreetClosure/BlockParty65

OTHER

SERVICES

OFFICE OF

COMMUNITY

CARE

OFFICE OF

HOMELESS

SOLUTIONS

IMMIGRANT

SERVICES

WORKFORCE

TRAINING

PROGRAMS

66

OFFICE OF COMMUNITY CARE

• Martin Luther King Jr. Community Center, 214-670-8418

• West Dallas Multipurpose Center, 214-670-6341

• bit.ly/DallasCommunityCenters

Community Centers

Provides social services and community events

• 214-670-5227

• bit.ly/DallasSeniorServices

Office of Senior Affairs

Provides information, referrals, education and resources for seniors

• 214-670-8258

• bit.ly/DallasChildCareServices

Child Care Services

Assists with child care costs and parenting workshops

• 214-670-8258

• bit.ly/DallasWICProgram

Women Infants and Children (WIC)

Provides effective nutrition services for women and children

OFFICE OF COMMUNITY CARE

67

OFFICE OF HOMELESS SOLUTIONS

▪ Homelessness prevention

and intervention

▪ Acute case management:• Housing assistance

• Mental/behavioral health

• Substance abuse treatment

• Workforce training

Mission: To positively impact quality of life in the City of Dallas through

innovative, collaborative, and comprehensive solutions for homelessness.

▪ Homeless Services Division:

• Direct services to the

unsheltered population

• Connects individuals to

emergency shelter

• Addresses immediate needs

• Actively facilitates encampment

resolutions ensuring a clean and

safe Dallas

OFFICE OF HOMELESS SOLUTIONS

Housing and Neighborhood Revitalization

214-670-3696

homelesssolutions@dallascityhall.com

68

IMMIGRANT SERVICES

• Works closely with other City departments to disseminate educational information

Safe & Connected Communities

• Develop a Dallas Welcoming Plan that will guide its immigrant integration and work inclusion

Leadership & Communications

• Undertake a city-wide MyDallas Citizenship Campaign to promote benefits and responsibilities of U.S. citizenshipCivic Engagement

• Ensure existing and proposed policies simplify and increase immigrant access to City servicesEquitable Access

• Creating new partnerships to integrate immigrants into Dallas’ economy

Economic Opportunity & Education

IMMIGRANT SERVICES

Office of Welcoming Communities &

Immigrant Affairs

214-671-5087

bit.ly/DallasWCIA69

WORKFORCE TRAINING PROGRAMS

Healthcare – In partnership with STEP

Forward

Program requirements:

8-30 years old

Have a high school diploma or GED

Interested in a healthcare career

Construction – in partnership with

CitySquare WorkPaths

Accelerated Electrical & Plumbing

Training

Information sessions held every month

on the 1st and 3rd Tuesday at 10:00 AM,

fill out application online

WORKFORCE TRAINING PROGRAMS

Step Forward Dallas

Nazareth Vidal

214-517-0560

Nazareth@servewestdallas.org

www.stepforwarddallas.org

City Square

Dana Branch

214-823-4409

dbranch@citysquare.org

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Q & A

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ANNOUNCEMENTS

* REMINDER:

The bit.ly link management

platform is used in this

PowerPoint and is important

to note bit.ly is case sensitive.

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COMMENT CARD

You can quickly fill out the comment card digitally on your cell phone

bit.ly/dallascapacity (case sensitive)

OR

We also have a paper copy for you

Thank you for your comments

COMMENT CARD

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PLANNING & URBAN DESIGN

CONTACT INFORMATION

214-671-8900

bit.ly/PlanningUrbanDesign

pud@dallascityhall.com

DallasPlanUD

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The City Addresses Many Concerns

Transportation

• Traffic Signal Lights• Traffic Signs• Crosswalk Markings• School Zone

Lights/Signs• Vegetation Blocking

Signs• Icy Street Sanding• Scooter/Bike Share

Parking Violations

• Parking Zone Violations

• Resident Only Parking

• 24 Hour Street Parking

• Parking on Grass• Parking on Sidewalk• Oversized Vehicles

Water Utilities

• Burst Pipes In & Outside

• Main Breaks• Street Leaks• Sewer Lines Backed

Up• New Throne for Home• Minor Plumbing

Repairs• Missing Street Lids

Public Works

• Street/Alley/Sidewalk

• Objects in Street• Road Humps• Low Hanging Limbs• Construction

Inquiry• Street Lighting• Curb Cut Wheel

Chair

Animal Services

• Stray Dogs• Dog/Cat Bite• Tethered Pets• Wildlife• Prohibited Animals• Chronic Barking Dogs

Code Compliance

• High Weeds/Litter• Illegal Outside Storage• Illegal Land Usage• Illegal Dumping• Substandard Structure• Bandit Signs• Junk Motor Vehicles

Sanitation

• Missed Pick Up• Bulk Trash Pick Up

Date• Bulk Trash Missed• Storm Debris• Cost Plus Pick Up• Dead Animals

Miscellaneous

• Homeless Concerns• Smoke Alarms• Graffiti• Erosion• Shopping Carts• Panhandling• Chronic Speeding79

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