Post on 19-Jul-2020
Mr. TALUN THENG Managing Director
ROYAL PARAGON HALL
Thai Exhibition Association www.thaitradeshow.com
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Outline
Public Facility Management 2
Facility Management 3
Case Study 4
Venue Management 1
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Venue Management การบริหารจัดการสถานท่ีในการท าธรุกิจของ MICE Industry
เพ่ือเป็นการบริหารใหม้ีก าไรและผลประกอบการท่ีดี และเป็นท่ีร ูจ้กัในวง
กวา้ง ซ่ึงในการบริหารจดัการน้ีก็จะมีการด าเนินการโดยหลายๆ ฝ่าย
ดงัต่อไปน้ี..
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Public Facility Management The Place where crowd of people sharing the same or different interest, gathering for activities, functions, events of the same or
multi purposes at the same time under the same roof.
Thai Exhibition Association www.thaitradeshow.com
Facility Management Facility Management is an art of professional technical know how transfer in managing public facility with system, process, standard and control to ensure smooth functioning and best
serving to all public patrons in normal and crisis situation.
Thai Exhibition Association www.thaitradeshow.com
Investment Architecture &
Design Concept
Constructi
on
Manageme
nt Concept
Project
Handover
Day-to-
Day
Operations
Venue Management
Facility Management
• Owner Objective
• Survey/ Research
• Financial/
Source of fund
• Alliances
• Feasibility Study
• Site selection
• Market competitive
analysis
• Comment Design
• Recommendation
• Traffic
Circulation
• Functional design
concept
• Accessibility
• Safety & Security
• Project
Operations Audit
• On site Safety &
Security Measure
• M&E system
• Site Inspection
• Recruiting and
Training
• SOP/Manual
• System-Standard-
Control
• Facility services
Planning
• Bidding
subcontractor
• Commissioning
M&E System
• Defected list
summary
• Contractors
• Test run all
building system
• Filing Document
• Big Cleaning
• Operations
functioning
• PM M&E
• Safety & Security
• Cleaning
• Gardening/ Eco
• Manual and Form
• Daily Inspection
• Quality Assurance
• Design Criteria
• Architectural
approach
• Law and
regulation
• Technology
• Construction cost
management
• Risk
Management
• Project
Management
• PM to FM
• Leasing
• Marketing
• Merchandising
• Accounting
• IT
Hardware
Software
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Comfort
Convenience
Safety
Administration
Accessibility
Functionality
Supporting Facility
SYSTEM
PROCESS
STANDARD
CONTROL
ARCHITECTURE
Technology
Procedure
People
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Accessibility
Functionality
Supporting Facility
Accessibility
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Accessibility
Functionality
Supporting Facility
Functionality
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Accessibility
Functionality
Supporting Facility
Supporting Facility
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SYSTEM
PROCESS
STANDARD
CONTROL
Technology
Procedure
People
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Key steps in
Venue Management
System
Process
Standard
Control
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Comfort Convenience
Safety Administration
Venue Challenge
“CROWD CONTROL”
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• Hall Temperature, Lighting control
• Multi-medias mood and tone
• Pre-function Area
• Interior and exterior design
• Directional Signage
• Neat and clean
COMFORT
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• Car Parking space / Valet Parking
• Access from BTS and public transportations
• Diversity of goods and service
• Local and International Banking Services
• Toilet Facility
• Disable access
• Smoking room, prayer room, driver Room
• Limousine, Taxi and Shuttle Service
CONVENIENCE
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Security Training Operations Program S.T.O.P. Emergency
Respond Detect Delay Deter
SAFETY
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ADMINISTRATION
Venue Contingency Plan
NORMAL situation CRISIS Situation
• นโยบายการปิดศนูยก์รณีฉกุเฉิน
• มาตรการการปิด Shutter
• ขัน้ตอนปฏิบัตกิรณีฉกุเฉิน
• แผนปฏิบัตสิถานการณส์ลายผูช้มุนมุ
และเหตรุะเบิด
• กรณีพระบรมวงศานวุงศเ์สด็จ (แผน
เสน้ทางเสด็จออกจากอาคาร)
• ขัน้ตอนการอพยพผูค้นออกจากอาคาร
• Scope of work
• Work flow
• Document related
• Rule & Regulations
Operations Manual
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Multi Purposes Specific Purpose
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Conflict of Interest
Logistic
Rule & Regulation Communication
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9 DAYS
4EVENTS
4 Customer Service Thai Exhibition Association www.thaitradeshow.com
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Date Time Details of Work
28 March 2016
00.01 – 02.00 02.00 – 06.30
08.00 09.00 15.00
23.00
- Major Loading Through - Load in JS/LS/Media Vision/Exhibition Hall 1 Event Andre’ Rieu Concert - Load in Stage (Dock at B1-B2) - Mark Floor Event Andre’ Rieu Concert - Hang Trust Event Andre’ Rieu Concert - Mark Floor ZAAP 6
- Load in Event Fashion Show Sirivannavari
29 March 2016 08.00 – 24.00 - Fashion Show Sirivannavari
30 March 2016 02.00
23.00 - Load in 2 Benz of Event Andre’ Rieu Concert Park at Floor 3 - Center Point Load in and dock ZAAP6 (Space Infront Cargo Lift)
31 March 2016 22.00 - Finish Fashion Show Sirivannavari - Generator of Event Andre’ Rieu Concert Load and Park Beside Cargo Lift - Event Andre’ Rieu Concert Move in
1 April 2016
Morning 12.00 – 16.00
23.00
TBA
- Fauchon Event Andre’ Rieu Concert Move in Partition Beside Housekeeper Room - Insight Dock in Zone - Finish Andre’ Rieu Concert - ZAAP 6 Team Stand by 22.00 hrs Then Move in
2 April 2016 06.00 - Exhibitior ZAAP 6 Move in
3 April 2016 22.00 – 24.00 - Event ZAAP 6 Load out
4 April 2016 02.00
03.00 - Load in Toyota Camry Event Illusionist in Hall 1
- Load in + Set up Stage Hall 2 Illusionist
5 April 2016 01.00 – 05.00 - Load in Container Event Illusionist
Paragon Midnight Sale Between Friday 1 – Sunday 3 April 2016, Finish at 24.00 hrs
Space Area 28 March 2016 – 10 April 2016
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Container Area 5 April 16 Time 01.00 – 05.00 hrs
Load in Container Event Illusionist Docking on 10 April 16
Space Area B1-B2 + Hall 1 28 March 16 Time 02.00 – 06.30 hrs
Event Andre’ Rieu Concert
Space Area C1 1 April 16 Time 12.00 – 16.00 hrs
Insight Docking of ZAAP 6
Space Area A1 30 March 16 Time 23.00 Center Point Docking of
ZAAP6
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SIRIVANNAVARI FASHION SHOW
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Set up : 29-30 March 2016
Time : 08.00 – Overnight
Show day :
31 March 2016
Tear down : 1 April 2016
Time : 00.01-06.00
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Concern Before Event
Concert
After Event
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Andre’ Rieu Concert
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Set up : 1 April 2016
Time : 00.01 – 08.00
Show day : 1 April 2016
Tear down : 1 April 2016
Time : 22.00 – 24.00
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Concern Before Event
Concern
After Event
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Set up : 2 April 2016
Time : 02.00 – 08.00
Show day :
2-3 April 2016
Tear down : 3 April 2016
Time : 22.01 – 24.00
Thai Exhibition Association www.thaitradeshow.com
Concern Before Event
Concern
After Event
Concerned the set up not ready
before Exhibitor move in. During set up only the
food zone still not completed but the exhibitions move
in late.
No Problems of teardown and as per contract.
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The Illusionist Magic Show
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Set up : 6-7 April 2016
Time : 00.01 – Overnight
Show day :
7-10 April 2016
Tear down : 11 April 2016
Time : 00.01 – 06.00
Thai Exhibition Association www.thaitradeshow.com
Concern
Before Event
Concern
After Event
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Today
VM Satisfied
Services
Systematic
Facilities
& Utilities
Safety
and
Security
Self-attained
Management
Sustainable
Challenge Comfort Convenience Safety Administration Satisfaction
Tomorrow
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