Mr. TALUN THENG Managing Director ROYAL PARAGON...

Mr. TALUN THENG Managing Director

ROYAL PARAGON HALL

Thai Exhibition Association www.thaitradeshow.com

http://www.thaitradeshow.com/

2

Outline

Public Facility Management 2

Facility Management 3

Case Study 4

Venue Management 1



Venue Management การบริหารจัดการสถานท่ีในการท าธรุกิจของ MICE Industry

เพ่ือเป็นการบริหารใหม้ีก าไรและผลประกอบการท่ีดี และเป็นท่ีร ูจ้กัในวง

กวา้ง ซ่ึงในการบริหารจดัการน้ีก็จะมีการด าเนินการโดยหลายๆ ฝ่าย

ดงัต่อไปน้ี..



Public Facility Management The Place where crowd of people sharing the same or different interest, gathering for activities, functions, events of the same or

multi purposes at the same time under the same roof.



Facility Management Facility Management is an art of professional technical know how transfer in managing public facility with system, process, standard and control to ensure smooth functioning and best

serving to all public patrons in normal and crisis situation.



Investment Architecture &

Design Concept

Constructi

on

Manageme

nt Concept

Project

Handover

Day-to-

Day

Operations

Venue Management

Facility Management

• Owner Objective

• Survey/ Research

• Financial/

Source of fund

• Alliances

• Feasibility Study

• Site selection

• Market competitive

analysis

• Comment Design

• Recommendation

• Traffic

Circulation

• Functional design

concept

• Accessibility

• Safety & Security

• Project

Operations Audit

• On site Safety &

Security Measure

• M&E system

• Site Inspection

• Recruiting and

Training

• SOP/Manual

• System-Standard-

Control

• Facility services

Planning

• Bidding

subcontractor

• Commissioning

M&E System

• Defected list

summary

• Contractors

• Test run all

building system

• Filing Document

• Big Cleaning

• Operations

functioning

• PM M&E

• Safety & Security

• Cleaning

• Gardening/ Eco

• Manual and Form

• Daily Inspection

• Quality Assurance

• Design Criteria

• Architectural

approach

• Law and

regulation

• Technology

• Construction cost

management

• Risk

Management

• Project

Management

• PM to FM

• Leasing

• Marketing

• Merchandising

• Accounting

• IT

Hardware

Software



Comfort

Convenience

Safety

Administration

Accessibility

Functionality

Supporting Facility

SYSTEM

PROCESS

STANDARD

CONTROL

ARCHITECTURE

Technology

Procedure

People


http://www.google.co.th/url?sa=i&source=imgres&cd=&cad=rja&uact=8&ved=0CAkQjRwwAGoVChMI7Py2xoCwyAIVyZCOCh2x3wYj&url=https://github.com/NCCTS/cog&psig=AFQjCNFgzhXwDF5c6OmLiAqYWpCdPfTBmw&ust=1444295070894229


Accessibility

Functionality

Supporting Facility

Accessibility



Accessibility

Functionality

Supporting Facility

Functionality



Accessibility

Functionality

Supporting Facility

Supporting Facility



SYSTEM

PROCESS

STANDARD

CONTROL

Technology

Procedure

People


http://www.google.co.th/url?sa=i&source=imgres&cd=&cad=rja&uact=8&ved=0CAkQjRwwAGoVChMI7Py2xoCwyAIVyZCOCh2x3wYj&url=https://github.com/NCCTS/cog&psig=AFQjCNFgzhXwDF5c6OmLiAqYWpCdPfTBmw&ust=1444295070894229


Key steps in

Venue Management

System

Process

Standard

Control



Comfort Convenience

Safety Administration

Venue Challenge

“CROWD CONTROL”



• Hall Temperature, Lighting control

• Multi-medias mood and tone

• Pre-function Area

• Interior and exterior design

• Directional Signage

• Neat and clean

COMFORT



• Car Parking space / Valet Parking

• Access from BTS and public transportations

• Diversity of goods and service

• Local and International Banking Services

• Toilet Facility

• Disable access

• Smoking room, prayer room, driver Room

• Limousine, Taxi and Shuttle Service

CONVENIENCE



Security Training Operations Program S.T.O.P. Emergency

Respond Detect Delay Deter

SAFETY



ADMINISTRATION

Venue Contingency Plan

NORMAL situation CRISIS Situation

• นโยบายการปิดศนูยก์รณีฉกุเฉิน

• มาตรการการปิด Shutter

• ขัน้ตอนปฏิบัตกิรณีฉกุเฉิน

• แผนปฏิบัตสิถานการณส์ลายผูช้มุนมุ

และเหตรุะเบิด

• กรณีพระบรมวงศานวุงศเ์สด็จ (แผน

เสน้ทางเสด็จออกจากอาคาร)

• ขัน้ตอนการอพยพผูค้นออกจากอาคาร

• Scope of work

• Work flow

• Document related

• Rule & Regulations

Operations Manual



Multi Purposes Specific Purpose


http://www.google.co.th/url?sa=i&source=images&cd=&cad=rja&uact=8&ved=0CAgQjRw&url=http://edukalife.blogspot.com/2012/10/museum.html&ei=UTa3VL71A4WUuASnoIKwCA&psig=AFQjCNH_yHk7bbFOIcDt0Vqhz5ddJx_m_w&ust=1421379537196844

http://www.google.co.th/url?sa=i&source=images&cd=&cad=rja&uact=8&ved=0CAgQjRw&url=http://wonderfulengineering.com/inside-the-dubai-mall-the-worlds-best-shopping-experience/&ei=2ju3VIngBM-3uQSfhoL4Dw&psig=AFQjCNGUFfaxhgBe83w_a8J_gZGPCvcwxQ&ust=1421380954217195


Conflict of Interest

Logistic

Rule & Regulation Communication



20 Thai Exhibition Association www.thaitradeshow.com


21

9 DAYS

4EVENTS

4 Customer Service Thai Exhibition Association www.thaitradeshow.com


22

Date Time Details of Work

28 March 2016

00.01 – 02.00 02.00 – 06.30

08.00 09.00 15.00

23.00

- Major Loading Through - Load in JS/LS/Media Vision/Exhibition Hall 1 Event Andre’ Rieu Concert - Load in Stage (Dock at B1-B2) - Mark Floor Event Andre’ Rieu Concert - Hang Trust Event Andre’ Rieu Concert - Mark Floor ZAAP 6

- Load in Event Fashion Show Sirivannavari

29 March 2016 08.00 – 24.00 - Fashion Show Sirivannavari

30 March 2016 02.00

23.00 - Load in 2 Benz of Event Andre’ Rieu Concert Park at Floor 3 - Center Point Load in and dock ZAAP6 (Space Infront Cargo Lift)

31 March 2016 22.00 - Finish Fashion Show Sirivannavari - Generator of Event Andre’ Rieu Concert Load and Park Beside Cargo Lift - Event Andre’ Rieu Concert Move in

1 April 2016

Morning 12.00 – 16.00

23.00

TBA

- Fauchon Event Andre’ Rieu Concert Move in Partition Beside Housekeeper Room - Insight Dock in Zone - Finish Andre’ Rieu Concert - ZAAP 6 Team Stand by 22.00 hrs Then Move in

2 April 2016 06.00 - Exhibitior ZAAP 6 Move in

3 April 2016 22.00 – 24.00 - Event ZAAP 6 Load out

4 April 2016 02.00

03.00 - Load in Toyota Camry Event Illusionist in Hall 1

- Load in + Set up Stage Hall 2 Illusionist

5 April 2016 01.00 – 05.00 - Load in Container Event Illusionist

Paragon Midnight Sale Between Friday 1 – Sunday 3 April 2016, Finish at 24.00 hrs

Space Area 28 March 2016 – 10 April 2016

23

Container Area 5 April 16 Time 01.00 – 05.00 hrs

Load in Container Event Illusionist Docking on 10 April 16

Space Area B1-B2 + Hall 1 28 March 16 Time 02.00 – 06.30 hrs

Event Andre’ Rieu Concert

Space Area C1 1 April 16 Time 12.00 – 16.00 hrs

Insight Docking of ZAAP 6

Space Area A1 30 March 16 Time 23.00 Center Point Docking of

ZAAP6



SIRIVANNAVARI FASHION SHOW



25

Events Special



26

Set up : 29-30 March 2016

Time : 08.00 – Overnight

Show day :

31 March 2016

Tear down : 1 April 2016

Time : 00.01-06.00



Concern Before Event

Concert

After Event



Andre’ Rieu Concert



30

Concert



31

Set up : 1 April 2016

Time : 00.01 – 08.00

Show day : 1 April 2016


Time : 22.00 – 24.00




Concern

After Event



34

Zaap on Sale #6



35

Exhibition



36

Set up : 2 April 2016

Time : 02.00 – 08.00

Show day :

2-3 April 2016


Time : 22.01 – 24.00




Concern

After Event

Concerned the set up not ready

before Exhibitor move in. During set up only the

food zone still not completed but the exhibitions move

in late.

No Problems of teardown and as per contract.



The Illusionist Magic Show



Magic Live Show



41

Set up : 6-7 April 2016

Time : 00.01 – Overnight

Show day :

7-10 April 2016


Time : 00.01 – 06.00



Concern

Before Event

Concern

After Event



Today

VM Satisfied

Services

Systematic

Facilities

& Utilities

Safety

and

Security

Self-attained

Management

Sustainable

Challenge Comfort Convenience Safety Administration Satisfaction

Tomorrow



Q&A



THANK YOU



Mr. TALUN THENG Managing Director ROYAL PARAGON...

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