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Recent Releases and Product Roadmap

Mark PetrieDirector of Engineering

MAX RemoteManagement

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Recent Releases and Product Roadmap

» Growing our team

» Roadmap priorities

» 2014 – The story so far

» Core Dashboard » Upcoming releases» Work in Progress» Starting Soon

» New features» Upcoming releases» Work in Progress» Starting Soon

» Mobile Apps

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Growing our team

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Growing our team

More than doubled number of developers and testers since 2013

Formed new development teams in Edinburgh and Boulder

Formed specialist teams dedicated to reporting, mobility etc

We continue to invest at the same rate!

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Product Management

Brian MackieProduct Manager

Eric SchwabGeneral Manager

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Product Management

John BennettProduct Director

Eric HarlessProduct Manager

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Product Management

Sara FoleyProduct Manager

Becky DubrowProduct Manager

Mike KronenbergCTO

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Roadmap Priorities

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Roadmap Priorities

Three main drivers of product roadmap priorities:

1. Strengthen the core product, by focusing on top feature requests from customers

2. Enhance usability, reporting and organisation of features around business solutions, to help you roll out, measure and demonstrate the value of your service offerings

3. Respond to and take advantage of the evolving IT landscape with new, complimentary, features

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2014 – The story so far

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A quick look back at 2014

17 releases to production (1 every 2 weeks)

~30 new features, including» Web Protection» App Control» 2FA

~60 updates to existing features, including» 300 new SNMP checks» Usability improvements» Check clearing

~150 bugs fixed

Closed off some 30 IdeaFactory requests

Plenty more to come…

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2014 to date

2014 Completed In Progress Next Up

APIs for reporting …. ….

Security updates

300 new SNMP checks

2 Factor Authentication

Check clearing updates

Misc. feature updates

App Control …. ….

Web Protection

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Core Dashboard – Upcoming Releases

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Check clearing enhancements

» More flexibility in how you manage failing checks

» Adjust Dashboard to your workflowas you handle your support cases

» Acknowledge a failing check while you work the issue

» Run again on next cycle or leave it cleared

» See and manage all currentlycleared checks in report

» No unnecessary alerts fromfailed checks you already know about

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New “Failed Login” check

» Replaces Hacker check with more detailed information on source and user name

» Most requested featureon IdeaFactory

Target: Sept 18

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Auto-uninstall Agent

» Automatically uninstall Agent when youremove a device from Dashboard

» Leave devices clean and secure

» Save time and effort

» Second most requestedfeature on IdeaFactory

Target: Sept 18

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Apply monitoring templates after installation

» Promote ‘Asset Tracking only’ devicesto fully managed devices

» Run the automatic check scan» Pick an Installation Template

» Upgrade a trialling customer to a billable customer

» Allows you to apply Installation Templates on existing devices

» E.g. reset devices and get them set upwith identical profiles

Target: Sept 18

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Core Dashboard – Upcoming Releases

2014 Completed In Progress Next Up

APIs for reporting New Failed Login check

Security updates Auto-Uninstall Agent

300 new SNMP checks Apply templates

2 Factor Authentication

Check clearing updates

Misc. feature updates

App Control

Web Protection

MDM WinPho

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Core Dashboard – Work in Progress

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Dashboard UI – pt. 1

» Major behind-the-scenes upgrade of UI framework» Introducing a much more consistent and flexible UI» Substantial release scheduled for start of October

» Improved consistency» More intuitive UX» Option to go full screen» Easier panel resizing» Easier column selection» Drag to order columns» Right-click client/site tree» Consolidated tabs» Smarter refresh» Automatic refresh when idle» Better rendering on tablets» Better browser support

Target: Early Oct

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Dashboard UI – pt. 2

» Full design refresh, new icons, fonts, style sheets and ongoing UX improvements

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User Permissions (Role-Based Access Control)

» Highly granular:» Set exactly which features your users can access» Set exactly which clients your users can see

» Configure Dashboard to match your organisation » Better operational security» Controlled access for junior technicians» Focused access for specialist technicians

» Give clients restrictedDashboard access

In Progress

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Maintenance Windows

» Greatly reduce unnecessary check failures and alerts» Set a maintenance window for a check, a device or site» Set now, in the future, or on a recurring schedule» See all scheduled maintenance at a glance

In Progress

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Core Dashboard – Work in Progress Timeframes Are Estimates

2014 Completed In Progress Next Up

APIs for reporting New Failed Login check

Security updates Auto-uninstall Agent

300 new SNMP checks Apply Templates

2 Factor Authentication Dashboard UI pt. 1

Check clearing updates User permissions

Misc. feature updates Maintenance windows

App Control …. ….

Web Protection

MDM WinPho

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Core Dashboard – Starting Soon

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Policy-Based Configuration

Manage devices via centrally configured policies

» v1: Apply multiple monitoring templates

» v2: Consolidate feature settings into template

» Save time & effort

» Better quality control

» Better process management

» Improve responsiveness

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Also on the list…

» Device Discovery (more later…)

» Take Control of OSX workstations

» Security Updates» User password reset» Option to set session logout timer» Branded SSL certificates

Brian MackieProduct Manager

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Core Dashboard - Roadmap

2014 Completed In Progress Next Up

APIs for reporting New Failed Login check Policy-based configuration

Security updates Auto-uninstall Agent Dashboard UI / UX pt. 2

300 new SNMP checks Apply Templates User password reset

2 Factor Authentication Dashboard UI pt. 1 Branded SSL certs

Check clearing updates User permissions Device discovery

Misc. feature updates Maintenance windows Take Control OSX

App Control …. ….

Web Protection

MDM WinPho

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New Features – Upcoming Releases

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MAX Mail Integration – via App Control

» Manage MailProtection and MailArchive from the Dashboard» Safeguard employee productivity with email security and continuity» First & only major RMM platform to offer a fully integrated email protection service!

» Multi-layered security protection – Mail / Web / Patch / MAV / Monitoring» Active Directory sync – streamline admin, ensure accuracy» Alerts for mail flow problems and outbound SPAM etc

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MDM – Windows Phone 8.1, Location Tracking

» MDM now supports ‘the big three’» Location tracking for iOS, see all devices on a map» Provision multiple email and wifi accounts» Striving for feature parity on all 3 OS

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Managed Online Backup – Major Version Upgrade

Updating MOB to current MAX Backup feature setSignificant expansion of functionality…

» Hyper-V» MySQL» Virtual Disaster Recovery» Archive backups (> 28 days)» New Backup Manager UI

Target: Sept & Oct

Eric HarlessProduct Manager

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New Features – Upcoming Releases Timeframes Are Estimates

2014 Completed In Progress Next Up

APIs for reporting New Hacker Check Policy-based configuration

Security Updates Agent Auto-Uninstall Dashboard UI / UX pt. 2

300 New SNMP Checks Asset Tracking Upgrade User password reset

2 Factor Authentication Dashboard UI Part 1 Branded SSL certs

Check Clearing Updates User Permissions Device discovery

Misc. Feature Updates Maintenance Windows Take Control OSX

App Control MAX Mail integration

Web Protection MOB upgrade v14

MDM Windows Phone

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New Features – Work in Progress

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Extending App Control…

» First RMM to offer integrated cloud software management» Consolidate access to services for clients’ employees» Streamlined admin, cost control and data security

Last week’s release: » Did I mention MAX Mail integration?» Adding support for O365 Enterprise edition» Multi-domain support» Active Directory sync

Next Apps:» Calendar management» Google Apps resellers» Sync & Share services

» Then, finance & accounting

In Progress

Becky DubrowProduct Manager

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Building a Reporting Engine

Goals / Business Needs:

» Executive summary client reports» Demonstrate value to clients » Operational performance analysis » Client troubleshooting & resolution

Building out the spec:

» Fine-grained control over content» Standard output formats incl. PDF» Automated scheduling as standard» Off-the-shelf and custom reports» Direct access to the data

Prototype

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Meanwhile… Extending the API

15 new API calls so far this year focused on reporting

» Bandwidth & performance monitoring» MOB, MAV history» AV, Backup history» Disk space growth» Outage history» MDM API calls

“The dashboard API has allowed us to streamline

some of our reporting. For example, we are able to

produce a detailed MAV status report for nearly 2.5k

servers and workstations in a couple of hours

compared to a number of weeks when produced

manually.” – Marcus Lewis, Capital Support

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The elaborate…

“These pages gather data from the GFI API and are updated daily in to a database for historical records.” - James Wilson, Bluecube Technology Solutions

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The simple… SQL Server and Excel

» Import data from API into Microsoft SQL Server Use built-in data export wizards to export into Excel or another reporting tool...

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Features – Work in Progress Timeframes Are Estimates

2014 Completed In Progress Next Up

APIs for reporting New Hacker Check Policy-based configuration

Security Updates Agent Auto-Uninstall Dashboard UI / UX pt. 2

300 New SNMP Checks Asset Tracking Upgrade User password reset

2 Factor Authentication Dashboard UI Part 1 Branded SSL certs

Check Clearing Updates User Permissions Device discovery

Misc. Feature Updates Maintenance Windows Take Control OSX

App Control MAX Mail integration

Web Protection MOB upgrade v14

MDM Windows Phone Extending App Control

Reporting engine

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Features – Starting Soon

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Device Discovery and Network Management

» Audit a prospect’s network» Scan for new devices and upgrade to managed devices

» Path towards Network Management » Manage more device types – routers, switches, printers

Sara FoleyProduct Manager

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Web Protection Enhancements

» Web Filtering, Web Security and Web Bandwith Monitoring» Launched in June – great customer response and strong adoption» Multi-layered protection: Mail / Web / Patch / MAV / Monitoring

» Next up: User logins, improved HTTPS support, unique visits (rather than requests)

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Power Management

» Workstation power management software integrated into Dashboard» Enforce company energy management policies

» Save your clients’ $$$ by reducing electricity bills

» Reporting demonstrates cost savings

» Reduce your clients’ carbon footprint

» Boost your green credentials with measurable results

» Be primed for future government regulations & incentives

» On the short list for next development: User-focused reports, Improve HTTPS support, User visits

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Features - Roadmap

2014 Completed In Progress Next Up

APIs for reporting New Hacker Check Policy-based configuration

Security Updates Agent Auto-Uninstall Dashboard UI / UX pt. 2

300 New SNMP Checks Asset Tracking Upgrade User password reset

2 Factor Authentication Dashboard UI Part 1 Branded SSL certs

Check Clearing Updates User Permissions Device discovery

Misc. Feature Updates Maintenance Windows Take Control OSX

App Control MAX Mail integration

Web Protection MOB upgrade v14 Web Protection updates

MDM Windows Phone Extending App Control Network management

Reporting engine Power management

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Last but not least…

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New and Improved Mobile Apps

• New iPhone, iPad, Android phone and tablet apps• Windows Phone will follow shortly• Workflow and UI enhancements• ServiceDesk integration in progress

Target: Oct & Nov

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In Conclusion…

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Roadmap Timeframes Are Estimates

2014 Completed In Progress Next Up

APIs for reporting New Hacker Check Policy-based configuration

Security Updates Agent Auto-Uninstall Dashboard UI / UX pt. 2

300 New SNMP Checks Asset Tracking Upgrade User password reset

2 Factor Authentication Dashboard UI Part 1 Branded SSL certs

Check Clearing Updates User Permissions Device discovery

Misc. Feature Updates Maintenance Windows Take Control OSX

App Control MAX Mail integration

Web Protection MOB upgrade v14 Web Protection updates

MDM Windows Phone Extending App Control Network management

Reporting engine Power management

JAN/JUN

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Thank You