Managing Your Business Social

Reputation

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Social Reputation

Have A Good ExperienceTell 5 People

Have A Bad ExperienceTell 10 People

Have A Good Experience Tell3 People

Have A Bad Experience Tell3,000 Pete Blackshaw

Photo credit: basykes under creative commons license

Social

Reviews

Photo credit: Kitchen Nightmares

According to Erik Qualman in Socialeconomics

90 % of consumers trust Peer Recommendations

Vs14% of consumers trust

Advertising

Managing Your Business Social Reputation Is Not A Nice To

Have It’s a Must Have.

1.Listen 2.Build Good Will 3.Plan

Do You know what people are saying about you?

In the end it comes down to how you handle people.

What’s your plan?

How To Maintain Your Business Social Reputation

1. Understand what people are saying about you and where• Google Alerts, Google Places• Review Sites - Yelp• Twitter, Facebook

2. Generate Good Will Ahead of Time • Build Relationships• Be Helpful• Treat Your Online Presence Like Your Offline

Presence3. Have a Plan• Know what you’ll say in good an bad scenarios• Set up guidelines ahead of time• Determine your response time

Jen Vondenbrinkjen@yourlifesimplified.com

For more information check out: Facebook: http://www.facebook.com/Life.Simplified.BusinessTwitter: @JVSimplifiedLinkedIn: http://www.linkedin.com/in/jenvondenbrinkWebsite: http://yourlifesimplified.com