Managing Change in a Business Transformation Environment

Mike KavisKavis Technology Consulting

Transformational Initiatives

Service-Oriented Architecture (SOA)Business Process Management (BPM)

Top 10 Reasons why SOA Initiatives Fail

1. Fail to explain the business value of SOA

2. Underestimate the impact of organizational change

3. Fail to secure strong executive sponsorship

4. Attempt to do SOA “on the cheap”

5. Lack the required skills to deliver SOA

6. Poor project management

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7. Think of SOA as a project not an architecture

8. Underestimate the complexity of SOA

Source: Web Layers

9. Fail to implement and adhere to SOA governance

10. Let the vendors drive your architecture

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Case StudiesCatalogue Retailer

• 30 year old mainframe systems• No online presence• Lacked internal skills

Solution• Hired .Net developers to build UI• Extended mainframe through integration layer• Substantially improved revenue w/ecommerce

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Property of Kavis Technology Consulting Permission required for reuse

Case StudiesLoyalty Marketing Company

• Outdated business processes• Slow order cycles• Declining customer satisfaction

Solution• Invested in BPMS tools and process reengineering• Built new composite UI and extended legacy• Tapped into BI tools• Huge cost savings and revenue increases

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Why do people resist change?

“People Don’t Hate Change, They Hate How You’re Trying to Change Them”

Michael T. Kanazawa

What Causes Resistance?

Uncertainty, confusion, trust, job security,WIIFM (“What’s in it for me?”)

What Causes Resistance?

Working across silos,Doing things differently then we always have

Plan for Change

John Kotter’s8 Steps to Change

Step 1 – Establish Urgency

Build Strong Business Case Promote Future State

Step 2 – Form Powerful Guiding Coalition

Secure Strong Executive SponsorshipBuild team of change agents

Step 3 – Create a Vision

Create SOA RoadmapClearly define life in the Future State

Step 4 – Communicate Vision

Communicate Roadmap & Future StateUse all means of communication, talk in their language

Step 5 – Empower others to act on Vision

Engage middle managersShare accountability and responsibility

Step 6 – Plan for and create short-term wins

Start small and manageableDeliver early and often, incremental steps

Step 7 – Improve and Produce more Change

Apply lessons learnedLeverage services from previous steps

Step 8 – Institutionalize new approaches

Continue to mature Governance ModelShow business benefits, metrics

Key Take Away

If you don’t know where they are going….Any road will take you there!