Managing Change in a Business Transformation Environment
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Transcript of Managing Change in a Business Transformation Environment
Managing Change in a Business Transformation Environment
Mike KavisKavis Technology Consulting
Transformational Initiatives
Service-Oriented Architecture (SOA)Business Process Management (BPM)
Top 10 Reasons why SOA Initiatives Fail
1. Fail to explain the business value of SOA
2. Underestimate the impact of organizational change
3. Fail to secure strong executive sponsorship
4. Attempt to do SOA “on the cheap”
5. Lack the required skills to deliver SOA
6. Poor project management
vs
7. Think of SOA as a project not an architecture
8. Underestimate the complexity of SOA
Source: Web Layers
9. Fail to implement and adhere to SOA governance
10. Let the vendors drive your architecture
Property of Kavis Technology Consulting Permission required for reuse
Case StudiesCatalogue Retailer
• 30 year old mainframe systems• No online presence• Lacked internal skills
Solution• Hired .Net developers to build UI• Extended mainframe through integration layer• Substantially improved revenue w/ecommerce
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Property of Kavis Technology Consulting Permission required for reuse
Case StudiesLoyalty Marketing Company
• Outdated business processes• Slow order cycles• Declining customer satisfaction
Solution• Invested in BPMS tools and process reengineering• Built new composite UI and extended legacy• Tapped into BI tools• Huge cost savings and revenue increases
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Why do people resist change?
“People Don’t Hate Change, They Hate How You’re Trying to Change Them”
Michael T. Kanazawa
What Causes Resistance?
Uncertainty, confusion, trust, job security,WIIFM (“What’s in it for me?”)
What Causes Resistance?
Working across silos,Doing things differently then we always have
Plan for Change
John Kotter’s8 Steps to Change
Step 1 – Establish Urgency
Build Strong Business Case Promote Future State
Step 2 – Form Powerful Guiding Coalition
Secure Strong Executive SponsorshipBuild team of change agents
Step 3 – Create a Vision
Create SOA RoadmapClearly define life in the Future State
Step 4 – Communicate Vision
Communicate Roadmap & Future StateUse all means of communication, talk in their language
Step 5 – Empower others to act on Vision
Engage middle managersShare accountability and responsibility
Step 6 – Plan for and create short-term wins
Start small and manageableDeliver early and often, incremental steps
Step 7 – Improve and Produce more Change
Apply lessons learnedLeverage services from previous steps
Step 8 – Institutionalize new approaches
Continue to mature Governance ModelShow business benefits, metrics
Key Take Away
If you don’t know where they are going….Any road will take you there!