JIM D’AMICO

The Candidate Experience As A Competitive

Advantage

Notes On Research

5 Months

Over 250 Applications to unique companies

Over 40 unique interview series

Initial Findings

Less than 3% of the companies offered an engaging candidate

experience

Initial Findings

The vast majority of companies have, in no

uncertain terms, a craptastic candidate

experience

Initial Findings

99% of companies have instant auto-reply to resume submission/application

Average time from application to first “live” contact from company is 21 days

Approx. 70% of companies provide any form of closure

Why Is Candidate Experience Important

Employee engagement begins in the recruiting process. How well someone is treated as a candidate teaches them what they can expect as an employee

Your employment brand is only as strong as your candidate experience

Candidates are possibly current or potentially future customers

Improving Candidate Experience

Look at each step of the process* Career page Application Phone interview On-site interview Rejection Offer

The Career PageGet Started or Get Lost

How small is the invite to visit the career site?

How many clicks does it take a candidate to begin the application process?

Are the instructions clear?

Is there any insight into the recruiting process?

The ApplicationSweet Dreams or Total Nightmare

How long does it take to complete?

Do you let candidates know how much information they need to have handy to complete the application?

Do you use a “one size fits all” application model?

What’s the point of your auto-reply?

The Auto-Reply

Thanks from a human

Honest time line expectations

Invite to become a customer

The Phone InterviewThe First Impression

Is your phone interview even necessary?

Is it a 2 way street?

What is your candidate value proposition?

The Onsite InterviewWorthwhile or Worthless

How many interviews? Really?

Be on time, be prepared

Show the value proposition in action

Make travel easy

Treat them like your best customer

RejectionThe Art of the Break Up

Sooner is better than later

Letter/email or call?

Treat them like a customer

The Offer

Timely

In person or on phone only

Best offer up front

Where To Find Jim

Twitter: @jmdcomedy

Linkedin: www.linkedin.com/in/jimdamico

Email: jmdcomedy@yahoo.com

Phone: 216-570-5014