Online Appointment Booking

Solutions

What if…

…you could convert ALL your web visitors into SALES?

(I assume you spend a lot of your time working on this already)

You have eCommerce enabled

SEO, Content creation & distribution

You have your address on show

Maybe even a Store Locator

You have eCommerce enabled

SEO, Content creation & distribution

You have your address on show Maybe even a Store Locator (If you’re very lucky Leadformance did it)

You have your opening-hours

and your phone number (manned ONLY during opening-hours)

You have eCommerce enabled

SEO, Content creation & distribution

You have your address on show

Maybe even a Store Locator (If you’re very lucky Leadformance did it)

You have your opening-hours

and your phone number (manned ONLY during opening-hours)

(menu system… ‘press 7’)

You have eCommerce enabled

SEO, Content creation & distribution

You have your address on show

Maybe even a Store Locator (If you’re very lucky Leadformance did it)

You have your opening-hours

and your phone number (manned ONLY during opening-hours)

(menu system… ‘press 7’)

You have eCommerce enabled

SEO, Content creation & distribution

You have your address on show

Maybe even a Store Locator (If you’re very lucky Leadformace did it)

You have your opening-hours

and your phone number (manned ONLY during opening-hours)

(menu system… ‘press 7’)

a GENERIC email… info@something.com

enquiry@something.com

You even installed a ‘Live Chat’ plugin

Social media presence (as many as you can manage)

But do you know…

How many web visitors actually convert into

Sales ?

How many hits your website gets

outside of opening hours?

83% of purchases take place in-store(…thanks Pierre-André for that stat)

34% of UK customers look at a product

online before making a purchase in-store

A trend called ‘reverse showrooming’

What do we know:

For local searches customers are using mobiles & tablets

more than laptops & PC’s

All your customers have a SMART device

and all use Social media

No reinvention of the wheel please…

I would like to talk about a tool

A call-to-action that enables your visitors to book a face to

face consultation, enabling your staff to do what they are

best at, SELLING!

We add a ‘plugin’ to your website enabling your web

visitors to book appointments directly online

What we do…

Confirmed appointments!

European leader in Online Appointment Booking solutions

32 Million appointments booked to date

1 appointment booked every 2 seconds

1 million users

8 years of market experience

10,000 Man-days of development time

99.6% client retention rate

Background: Who are we?

What is a CONFIRMED appointment?

It’s not an email request form

It’s not a ‘Live-Chat’ (70% inactive)

It’s not a request for a call back

Very Expensive (Indirect costs)!

What is a CONFIRMED appointment?

Instantaneous feedback

No need to speak to someone

Can be made 24/7

Email & SMS confirmation…

Date & Time Location

Name of person appointment is with (if desired) Link to a Map

Ability to cancel or change the appointment time

…Coralie can also receive an SMS or Email notification

…and Email / SMS reminder

An hour, a day, a week before the appointment…you decide

No-Show’s & DNA’s

Modify the appointment DIRECTLY from the

Email / SMS

Customer in control

It’s better for the customer to cancel than to have a DNA

We achieved an 80% reduction in no shows for

No-Show’s & DNA’s

80%

80%

FACT

Not really

Management

Data

=+

Give customers control

40% of your appointments will be booked outside opening hours!

Mobile Friendly

40% of online appointments are booked using

a mobile device. (20% of all)

What does this mean…

…your customers can book appointments on

Saturday night at 11:30pm, whilst on the couch,

eating pizza, watching Game of Thrones !

AXA - Call back

Security Off-line

STRONG

Timendo

Servers

Offline capabilities…

Social Media

Implementation

Integrate up to 300 of your sites/locations per month

Full Training / Setup / Follow up & Support

Customer Service

Phone support during your opening hours

Calls answered within 15 seconds

Remote support access (Webex)

Jamie A Cowan - Senior Business Development Manager

jamie.cowan@timendo.com

Tel: +44 (0)20 34 450 657

a

Jamie A Cowan - Senior Business Development Manager

jamie.cowan@timendo.com

Tel: +44 (0)20 34 450 657

Thank you…

Jamie A Cowan

jamie.cowan@timendo.comTel: +44 (0)20 34 450 657

There is no ‘I’ in TEAM

Eddy Amarouche - eddy.amarouche@timendo.com

Kevin Jolly - kevin.jolly@timendo.com

Extra Special Thank you

Aurore Hochard

Paul Plant

Richard March

Martin Lamming

Alastair Thornton

Serena Adams

Mark Churchill

Matthew Thompson

James Moore

Shailan Mohan

David Suaza

Louise Fellows

Jo Yarnall

Tracy Duggan

Arsalan Musharraf

Stephen Seage

monet mcgee

Laura White

Matt Murdoch