Jamie A Cowan, Timendo - Solocal Group UK Event "How To Drive Online Traffic To Local Stores",...
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Online Appointment Booking Solutions
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19-Oct-2014 -
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Transcript of Jamie A Cowan, Timendo - Solocal Group UK Event "How To Drive Online Traffic To Local Stores",...
Online Appointment Booking
Solutions
What if…
…you could convert ALL your web visitors into SALES?
(I assume you spend a lot of your time working on this already)
You have eCommerce enabled
SEO, Content creation & distribution
You have your address on show
Maybe even a Store Locator
You have eCommerce enabled
SEO, Content creation & distribution
You have your address on show Maybe even a Store Locator (If you’re very lucky Leadformance did it)
You have your opening-hours
and your phone number (manned ONLY during opening-hours)
You have eCommerce enabled
SEO, Content creation & distribution
You have your address on show
Maybe even a Store Locator (If you’re very lucky Leadformance did it)
You have your opening-hours
and your phone number (manned ONLY during opening-hours)
(menu system… ‘press 7’)
You have eCommerce enabled
SEO, Content creation & distribution
You have your address on show
Maybe even a Store Locator (If you’re very lucky Leadformance did it)
You have your opening-hours
and your phone number (manned ONLY during opening-hours)
(menu system… ‘press 7’)
You have eCommerce enabled
SEO, Content creation & distribution
You have your address on show
Maybe even a Store Locator (If you’re very lucky Leadformace did it)
You have your opening-hours
and your phone number (manned ONLY during opening-hours)
(menu system… ‘press 7’)
a GENERIC email… [email protected]
You even installed a ‘Live Chat’ plugin
Social media presence (as many as you can manage)
But do you know…
How many web visitors actually convert into
Sales ?
How many hits your website gets
outside of opening hours?
83% of purchases take place in-store(…thanks Pierre-André for that stat)
34% of UK customers look at a product
online before making a purchase in-store
A trend called ‘reverse showrooming’
What do we know:
For local searches customers are using mobiles & tablets
more than laptops & PC’s
All your customers have a SMART device
and all use Social media
No reinvention of the wheel please…
I would like to talk about a tool
A call-to-action that enables your visitors to book a face to
face consultation, enabling your staff to do what they are
best at, SELLING!
We add a ‘plugin’ to your website enabling your web
visitors to book appointments directly online
What we do…
Confirmed appointments!
European leader in Online Appointment Booking solutions
32 Million appointments booked to date
1 appointment booked every 2 seconds
1 million users
8 years of market experience
10,000 Man-days of development time
99.6% client retention rate
Background: Who are we?
What is a CONFIRMED appointment?
It’s not an email request form
It’s not a ‘Live-Chat’ (70% inactive)
It’s not a request for a call back
Very Expensive (Indirect costs)!
What is a CONFIRMED appointment?
Instantaneous feedback
No need to speak to someone
Can be made 24/7
Email & SMS confirmation…
Date & Time Location
Name of person appointment is with (if desired) Link to a Map
Ability to cancel or change the appointment time
…Coralie can also receive an SMS or Email notification
…and Email / SMS reminder
An hour, a day, a week before the appointment…you decide
No-Show’s & DNA’s
Modify the appointment DIRECTLY from the
Email / SMS
Customer in control
It’s better for the customer to cancel than to have a DNA
We achieved an 80% reduction in no shows for
No-Show’s & DNA’s
80%
80%
FACT
Not really
Management
Data
=+
Give customers control
40% of your appointments will be booked outside opening hours!
Mobile Friendly
40% of online appointments are booked using
a mobile device. (20% of all)
What does this mean…
…your customers can book appointments on
Saturday night at 11:30pm, whilst on the couch,
eating pizza, watching Game of Thrones !
AXA - Call back
Security Off-line
STRONG
Timendo
Servers
Offline capabilities…
Social Media
Implementation
Integrate up to 300 of your sites/locations per month
Full Training / Setup / Follow up & Support
Customer Service
Phone support during your opening hours
Calls answered within 15 seconds
Remote support access (Webex)
Thank you…
Jamie A Cowan
[email protected]: +44 (0)20 34 450 657
There is no ‘I’ in TEAM
Eddy Amarouche - [email protected]
Kevin Jolly - [email protected]
Extra Special Thank you
Aurore Hochard
Paul Plant
Richard March
Martin Lamming
Alastair Thornton
Serena Adams
Mark Churchill
Matthew Thompson
James Moore
Shailan Mohan
David Suaza
Louise Fellows
Jo Yarnall
Tracy Duggan
Arsalan Musharraf
Stephen Seage
monet mcgee
Laura White
Matt Murdoch
