Post on 04-Apr-2018
Eadaoin JoyceInnovation & Technology
SBWWi Water Innovation Forum, 28th May 2015, Belfast Hilton Hotel
Irish WaterThe role of Innovation
Management of national water assets
Investment and planning
Managing capital projects
Maintenance of the water system
Customer care and billing
Business scale
• 2,000+ treatment Systems• 90,000 km of network• No. of customers 1.65m (1.45m domestic & 200k non domestic
customers)• Treated drinking water - 1,700,000,000 L/day• Treated wastewater - 1,600,000,000 L/day• Total budget €1.4bn (OPEX €800m, CAPEX €600m including
metering)• SLAs with 31 LAs (3,900 staff) • Stakeholders (DECLG, CER, EPA, HSE, Elected reps, etc.)
Plans to transform the water industry
• With key stakeholders, IW has agreed an Industry Transformation Plan, which sets out the key initiatives to transform our industry up to end of 2017
• Its purpose is to provide a clear road-map to take us from the current operating model to a single, streamlined and efficient operating model within the SLA framework
• Transformation Plan sets out 27 Projects grouped into 5 Themes of Work within a new Water Industry Operating Framework
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Work Themes
The Way we Work
O/M
Assets
Asset Management
Customer
Customer Operations
Supply Chain
Finance
Data & Intelligence
A/M & O/M
Water Industry Operating Framework
Transformation Initiatives
Regu
lato
ry F
ram
ewor
k
Indu
stry
Per
form
ance
& R
isk M
anag
emen
t Fr
amew
ork
Inve
ntor
y M
anag
emen
t
Wor
k an
d As
set M
anag
emen
t Sys
tem
(Max
imo)
De
ploy
men
t
Stan
dard
ise O
pera
tiona
l Pro
cedu
res
Stan
dard
ise O
pera
tiona
l Pla
ns
Labo
rato
ry P
rogr
amm
e
Inte
grat
ed M
anag
emen
t Sys
tem
Leak
age
Redu
ctio
n &
Wat
er C
onse
rvat
ion
Trea
tmen
t Opt
imisa
tion
& A
sset
Sta
ndar
ds
FOG
Regu
latio
n an
d Tr
ade
Disc
harg
e
Plan
ned
Prev
enta
tive
Mai
nten
ance
Capi
tal P
roje
ct T
rans
ition
New
Con
nect
ions
Cust
omer
Han
dboo
k an
d Co
des o
f Pra
ctic
e
Plan
ning
App
licat
ions
Cust
omer
Pro
cess
Opt
imisa
tion
Non
Dom
estic
Bill
ing
and
Call
Hand
ling
Mig
ratio
n
Bran
ding
Cont
ract
Rat
iona
lisat
ion
SCAD
A / T
elem
etry
Ente
rpris
e Co
nten
t Man
agem
ent
Asse
t Tra
nsfe
r
Envi
ronm
enta
l Inf
orm
atio
n Re
port
ing
Fram
ewor
k
Heal
th a
nd S
afet
y Pr
ogra
mm
e
Wat
er In
dust
ry O
pera
ting
Fram
ewor
k
Slud
ge M
anag
emen
t Sys
tem
Ener
gy E
ffici
ency
Stra
tegi
c Su
pply
Cha
in
Data
book
SMART TECHNOLOGY & DATA
LEAN PROCESS
PEOPLE
Regulatory model will see an industry organisation reduced in size, with right organisationallayers, enabled by lean and simple processes and supported by smart technology and data
Ope
rate
& M
aint
ain
Wat
er a
nd S
ewer
age
Net
wor
k
Ope
rate
& M
aint
ain
Wat
er a
nd W
aste
wat
er T
reat
men
t Pl
ants
Man
age
and
Deliv
er C
apita
l Pro
ject
s
Deliv
er N
ew C
onne
ctio
ns
Cust
omer
incl
udin
g N
on-d
omes
tic B
illin
g
Irish
Wat
er
Irish Water
Ope
ratio
ns &
M
aint
enan
ce
Loca
l Aut
horit
ies
Current Industry Design
Target Industry Design*
* Section 46 of the Water Services (No.2) Act 2013 makes it clear that water services must remain in public ownership
The Journey
Asse
t Man
agem
ent
Capi
tal D
eliv
ery
Cust
omer
Fina
nce
Regu
latio
n
HR, B
usin
ess
Chan
geCo
mm
s. &
Cor
p Se
rvic
es
Work & Asset Management
Support Services
Irish Water
Key achievements in first year
• Took responsibility for water services delivery• Established audit & reporting function across O/M• Took over Multi-Billion Capital Investment Programme (CIP)• Delivering CIP 2014-2016 agreed with CER• Published 25 Year Draft Plan (WSSP)• Sectoral plans evolving (Leakage, Lead, THM’s & Crypto)• Took over all procurement and all 3rd party contracts • Managing relationships with DECLG, CER, EPA, HSE & other
statutory agencies• Coherent plans in place for water & wastewater compliance,
meeting capacity needs and addressing critical assets (RAL, ECJ list, untreated 44 sites)
• Transforming the delivery of water services
• Supporting social & economic growth
IW responsibilities
• Assets
• 25 year strategic plan -planning for the future
• Strategic objectives & aims
IW Assets – Treatment plants
DRINKING WATER WASTE WATER
Water Services Strategic Plan (WSSP)• IW required to prepare a strategic plan with a 25 year horizon (Section 33, Water Services Act, No. 2, 2013)
• WSSP must state the objectives of Irish Water in relation to the provision by us of water services and the means/strategies by which we propose to achieve these objectives
• WSSP to be consistent with national spatial planning policy & River Basin Management Plans (WFD)
• Ministerial direction on– form of the WSSP– requirement to identify time-bound and measureable objectives– Final Plan to be approved by Minister (target - May, 2015)
• Identifies challenges
• Identifies 6 key objectives
• Aims & strategies identified to achieve each objective
5. Energy projects 4.Individual
projects 3. Water Quality
25 year Water Services Strategic Plan (WSSP)
5 4 3 2 Implementation Plans
2. Lead Programme
1. Leakage ProgrammeCapital
investment plans
every 5-6 years
TIER IPLANS
TIER IIPLANS
TIER IIIPROJECTS, ACTIVITIESPERMITTING
Capital Maintenance
Projects
e.g. National Water Resources & Supply Plan National Waste Water Compliance StrategyNational Sludge Management PlanClimate Change Adaptation & Mitigation Strategy
2015
-20
40
National Forward Planning Framework
• National Spatial Strategy• Regional Planning Guidelines• Water Framework Directive and
River Basin Management Plans
• Proper planning and sustainable development
• Housing Strategies• Special Amenity Orders• Strategic Development Zones• Water Quality Management
Plans• Waste Management Plans
• Local Area Plans
WSSP – Set overarching Framework for other IW Plans
Summary of Strategies
• Quality Water Services at an affordable cost
• Manage Water Services in a national context– Water supply
• reduce number of sources and interconnect, reduce leaks - will result in increased quality, increased resilience, reduce vulnerability & environmental impact
– Wastewater • national perspective in allocating investment to achieve compliance -
prioritise beneficial waters at risk– Asset management
• economy of scales, SOPs, planned maintenance & replacement, process optimisation
– Sustainability • manage/reduce energy use, waste & environmental impact
– Growth • be consistent with national planning policy, provide headroom as settlement
policy, liaise with key organisations to anticipate growth
Current Priorities• Deliver improved drinking water quality & waste water services to customers
at an affordable cost
• Reduce public health challenges in drinking water (Boil Water Notices (Crypto), lead & THM)
• Comply with Urban Waste Water Directive; address lack of /inadequate treatment especially in large towns; priorities reducing pollution effecting bathing waters
• Reduce leakage, complete domestic metering, first fix
• Meet immediate capacity requirements for housing, commercial & industrial development
• Capture accurate data on assets to facilitate management
Indicators & targets (24) included in WSSP
80% customer calls answered within 20 seconds by the end of 2021 & maintain this rate
Customer Complaint Handling
Resolve 100% of customer complaints or take steps to resolve within 5 working days of receiving the complaint by the end of 2021
Drinking Water Microbiological Standards
99.99% of samples complying with quality standards by the end of 2021 & maintain that compliance rate
Leakage of Treated Water Reduce leakage to < 38% by end of 2021 & to 18-22% by 2040
Compliance with Urban Waste Water Treatment Directive
90% of the Population Equivalent served by waste water treatment plants that are compliant with the requirements of the Urban Waste Water Treatment Directive by the end of 2021& 100% by 2040
Further Key Targets included in WSSPPollution Incidents caused by IW’s Wastewater Treatment Plants
Reduce the annual number of Class 2 (localised) pollution incidents from 149 to 75 incidents by the end of 2021 & to 20 incidents by 2040
Energy Efficiency Improve energy efficiency at IW facilities by 33% (over 2009 baseline) by end of 2021 & meet new targets that will be established by national energy policy to 2040
Facilitate the implementation of Water Framework Directive
Achieve key targets identified with respect to complying with Urban Wastewater Treatment Directive & discharge ELVs (supporting River Basin Plans)
Available capacity to cater for growth at treatment plants
60% of treatment plants meeting the target capacity for planned growth by end of 2021 & 100% of plants by 2040
Operational and capital efficiency
Meet 100% of the requirements identified by the Commission for Energy Regulation with respect to operational and capital efficiency by end of 2021 & maintain this percentage
Key Business Priorities in 2015• Asset Management & Operations
– Reduce numbers on Boil Water Notices by over 70%– Reduce water schemes on EPA Remedial Action List (RAL) to < 100– Deliver key Wastewater compliance projects– Establish programmes for leakage reduction – multi annual rolling programme– Meet needs of development (Housing & Commercial/Industrial)– Finalise WSSP & develop Tier 2 Plans
• Commercial & Finance– Deliver to budget including efficiencies agreed with CER– Deliver effective procurement & contract strategies– Secure funding from lenders to meet Corporate Plan objectives
• Customer Relationships– Successfully introduce domestic billing capability & secure revenues– Transfer non-domestic billing from LA’s to Irish Water
• Water Sector reform – Efficiency & Improved outputs– Deliver agreed design for Water Industry Operating Framework– Deliver planned initiatives for efficiency & better asset performance
Irish Water Research & Innovation Governance
Research & Innovation Policy
Research & Innovation Strategy
Customerservice
Compliance (WFD &
UWWTD)
Current & emerging issues
Irish Water’s Business Plan
CER Bottom-up issues & top-down strategic drivers
Academic institutionsResearch bodies (EPA, SFI & EI)
Ofwat, UKWRIP, WRC, UKWIR, Water Innovate & Isle InnovationScottish Water & Northern Ireland Water
EU (H2020, INTERREG, EIP Water, Water JPI)
Energy Reduction & Recovery Treatment Processes to achieve compliance
Nutrient Recovery/Re-use Infrastructure Rehabilitation/Upgrade
Monitoring & Automation Climate Change Adaptation/Infrastructure Resilience
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Asset Management & Operations
o Infrastructure upgradeso OPEXo Asset performanceo Optimising treatment planto Minimising chemicals o Energy management o Water conservationo Water & waste water treatment by-products
SCADA/Information Technologyo Telemetry o Automated asset operationso Access to our systems for customers, suppliers & business partnerso Data managemento Telecommunications
Sustainabilityo Ecological impacts o Low-cost nutrient
reduction processeso Zero waste approach o Education programme
o Sustainable urban drainage systems (SUDS)
o Rain water harvesting systems (RWHS)
Climate Change Adaptation/Mitigationo Carbon accounting & renewable energyo Risk management & adaptationo Resilience and risk management o Customer behaviours & expectationso Managing river catchments
Irish Water Research & Innovation Governance
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Innovation required in IW - Water
• THM removal (low production plants)• New methods to deal with Crypto, Algal blooms & Manganese• Optimised leakage control strategies• Pesticide/Pharmaceutical detection (bio-accumulating
sensors)• Robust & reliable control systems (very low cost) for raw water
quality with automatic coagulant dosing depending on the incoming water quality
Innovation required in IW - Wastewater• Low cost methods for reducing ammonia in discharges at small WWTPs• Low cost performance optimisation systems for small extended aeration plants
(energy and process) using low cost sensors, PLC’s & receptor data• Low cost TOTEX modular wastewater treatment systems c 250 PE• Flow measurement solutions for monitoring CSO performance• Disinfection systems for wastewater• Beneficial reuse of alum sludge• Phosphorous sequestration systems (bolt on)• POPs/Priority Substances/Emerging Priorities• Co-digestion of other wastewater sludges (reduce C-footprint)• Sludge management options for small rural (unmanned) sites – alternatives to
sludge reed beds • Energy recovery from sludge at smaller PEs • Robust & reliable control systems (very low cost): MLSS probes (optimise sludge
waste), DO probes & Phosphorous monitoring equipment (alter dosing pump rates, ensuring no overdosing) which do not require constant calibration, maintenance, repair & replacement
Thank you