Eadaoin JoyceInnovation & Technology

SBWWi Water Innovation Forum, 28th May 2015, Belfast Hilton Hotel

Irish WaterThe role of Innovation

Management of national water assets

Investment and planning

Managing capital projects

Maintenance of the water system

Customer care and billing

Business scale

• 2,000+ treatment Systems• 90,000 km of network• No. of customers 1.65m (1.45m domestic & 200k non domestic

customers)• Treated drinking water - 1,700,000,000 L/day• Treated wastewater - 1,600,000,000 L/day• Total budget €1.4bn (OPEX €800m, CAPEX €600m including

metering)• SLAs with 31 LAs (3,900 staff) • Stakeholders (DECLG, CER, EPA, HSE, Elected reps, etc.)

Plans to transform the water industry

• With key stakeholders, IW has agreed an Industry Transformation Plan, which sets out the key initiatives to transform our industry up to end of 2017

• Its purpose is to provide a clear road-map to take us from the current operating model to a single, streamlined and efficient operating model within the SLA framework

• Transformation Plan sets out 27 Projects grouped into 5 Themes of Work within a new Water Industry Operating Framework

55

Work Themes

The Way we Work

O/M

Assets

Asset Management

Customer

Customer Operations

Supply Chain

Finance

Data & Intelligence

A/M & O/M

Water Industry Operating Framework

Transformation Initiatives

Regu

lato

ry F

ram

ewor

k

Indu

stry

Per

form

ance

& R

isk M

anag

emen

t Fr

amew

ork

Inve

ntor

y M

anag

emen

t

Wor

k an

d As

set M

anag

emen

t Sys

tem

(Max

imo)

De

ploy

men

t

Stan

dard

ise O

pera

tiona

l Pro

cedu

res

Stan

dard

ise O

pera

tiona

l Pla

ns

Labo

rato

ry P

rogr

amm

e

Inte

grat

ed M

anag

emen

t Sys

tem

Leak

age

Redu

ctio

n &

Wat

er C

onse

rvat

ion

Trea

tmen

t Opt

imisa

tion

& A

sset

Sta

ndar

ds

FOG

Regu

latio

n an

d Tr

ade

Disc

harg

e

Plan

ned

Prev

enta

tive

Mai

nten

ance

Capi

tal P

roje

ct T

rans

ition

New

Con

nect

ions

Cust

omer

Han

dboo

k an

d Co

des o

f Pra

ctic

e

Plan

ning

App

licat

ions

Cust

omer

Pro

cess

Opt

imisa

tion

Non

Dom

estic

Bill

ing

and

Call

Hand

ling

Mig

ratio

n

Bran

ding

Cont

ract

Rat

iona

lisat

ion

SCAD

A / T

elem

etry

Ente

rpris

e Co

nten

t Man

agem

ent

Asse

t Tra

nsfe

r

Envi

ronm

enta

l Inf

orm

atio

n Re

port

ing

Fram

ewor

k

Heal

th a

nd S

afet

y Pr

ogra

mm

e

Wat

er In

dust

ry O

pera

ting

Fram

ewor

k

Slud

ge M

anag

emen

t Sys

tem

Ener

gy E

ffici

ency

Stra

tegi

c Su

pply

Cha

in

Data

book

SMART TECHNOLOGY & DATA

LEAN PROCESS

PEOPLE

Regulatory model will see an industry organisation reduced in size, with right organisationallayers, enabled by lean and simple processes and supported by smart technology and data

Ope

rate

& M

aint

ain

Wat

er a

nd S

ewer

age

Net

wor

k

Ope

rate

& M

aint

ain

Wat

er a

nd W

aste

wat

er T

reat

men

t Pl

ants

Man

age

and

Deliv

er C

apita

l Pro

ject

s

Deliv

er N

ew C

onne

ctio

ns

Cust

omer

incl

udin

g N

on-d

omes

tic B

illin

g

Irish

Wat

er

Irish Water

Ope

ratio

ns &

M

aint

enan

ce

Loca

l Aut

horit

ies

Current Industry Design

Target Industry Design*

* Section 46 of the Water Services (No.2) Act 2013 makes it clear that water services must remain in public ownership

The Journey

Asse

t Man

agem

ent

Capi

tal D

eliv

ery

Cust

omer

Fina

nce

Regu

latio

n

HR, B

usin

ess

Chan

geCo

mm

s. &

Cor

p Se

rvic

es

Work & Asset Management

Support Services

Irish Water

Key achievements in first year

• Took responsibility for water services delivery• Established audit & reporting function across O/M• Took over Multi-Billion Capital Investment Programme (CIP)• Delivering CIP 2014-2016 agreed with CER• Published 25 Year Draft Plan (WSSP)• Sectoral plans evolving (Leakage, Lead, THM’s & Crypto)• Took over all procurement and all 3rd party contracts • Managing relationships with DECLG, CER, EPA, HSE & other

statutory agencies• Coherent plans in place for water & wastewater compliance,

meeting capacity needs and addressing critical assets (RAL, ECJ list, untreated 44 sites)

• Transforming the delivery of water services

• Supporting social & economic growth

IW responsibilities

• Assets

• 25 year strategic plan -planning for the future

• Strategic objectives & aims

IW Assets – Treatment plants

DRINKING WATER WASTE WATER

Water Services Strategic Plan (WSSP)• IW required to prepare a strategic plan with a 25 year horizon (Section 33, Water Services Act, No. 2, 2013)

• WSSP must state the objectives of Irish Water in relation to the provision by us of water services and the means/strategies by which we propose to achieve these objectives

• WSSP to be consistent with national spatial planning policy & River Basin Management Plans (WFD)

• Ministerial direction on– form of the WSSP– requirement to identify time-bound and measureable objectives– Final Plan to be approved by Minister (target - May, 2015)

• Identifies challenges

• Identifies 6 key objectives

• Aims & strategies identified to achieve each objective

5. Energy projects 4.Individual

projects 3. Water Quality

25 year Water Services Strategic Plan (WSSP)

5 4 3 2 Implementation Plans

2. Lead Programme

1. Leakage ProgrammeCapital

investment plans

every 5-6 years

TIER IPLANS

TIER IIPLANS

TIER IIIPROJECTS, ACTIVITIESPERMITTING

Capital Maintenance

Projects

e.g. National Water Resources & Supply Plan National Waste Water Compliance StrategyNational Sludge Management PlanClimate Change Adaptation & Mitigation Strategy

2015

-20

40

National Forward Planning Framework

• National Spatial Strategy• Regional Planning Guidelines• Water Framework Directive and

River Basin Management Plans

• Proper planning and sustainable development

• Housing Strategies• Special Amenity Orders• Strategic Development Zones• Water Quality Management

Plans• Waste Management Plans

• Local Area Plans

WSSP – Set overarching Framework for other IW Plans

Summary of Strategies

• Quality Water Services at an affordable cost

• Manage Water Services in a national context– Water supply

• reduce number of sources and interconnect, reduce leaks - will result in increased quality, increased resilience, reduce vulnerability & environmental impact

– Wastewater • national perspective in allocating investment to achieve compliance -

prioritise beneficial waters at risk– Asset management

• economy of scales, SOPs, planned maintenance & replacement, process optimisation

– Sustainability • manage/reduce energy use, waste & environmental impact

– Growth • be consistent with national planning policy, provide headroom as settlement

policy, liaise with key organisations to anticipate growth

Current Priorities• Deliver improved drinking water quality & waste water services to customers

at an affordable cost

• Reduce public health challenges in drinking water (Boil Water Notices (Crypto), lead & THM)

• Comply with Urban Waste Water Directive; address lack of /inadequate treatment especially in large towns; priorities reducing pollution effecting bathing waters

• Reduce leakage, complete domestic metering, first fix

• Meet immediate capacity requirements for housing, commercial & industrial development

• Capture accurate data on assets to facilitate management

Indicators & targets (24) included in WSSP

80% customer calls answered within 20 seconds by the end of 2021 & maintain this rate

Customer Complaint Handling

Resolve 100% of customer complaints or take steps to resolve within 5 working days of receiving the complaint by the end of 2021

Drinking Water Microbiological Standards

99.99% of samples complying with quality standards by the end of 2021 & maintain that compliance rate

Leakage of Treated Water Reduce leakage to < 38% by end of 2021 & to 18-22% by 2040

Compliance with Urban Waste Water Treatment Directive

90% of the Population Equivalent served by waste water treatment plants that are compliant with the requirements of the Urban Waste Water Treatment Directive by the end of 2021& 100% by 2040

Further Key Targets included in WSSPPollution Incidents caused by IW’s Wastewater Treatment Plants

Reduce the annual number of Class 2 (localised) pollution incidents from 149 to 75 incidents by the end of 2021 & to 20 incidents by 2040

Energy Efficiency Improve energy efficiency at IW facilities by 33% (over 2009 baseline) by end of 2021 & meet new targets that will be established by national energy policy to 2040

Facilitate the implementation of Water Framework Directive

Achieve key targets identified with respect to complying with Urban Wastewater Treatment Directive & discharge ELVs (supporting River Basin Plans)

Available capacity to cater for growth at treatment plants

60% of treatment plants meeting the target capacity for planned growth by end of 2021 & 100% of plants by 2040

Operational and capital efficiency

Meet 100% of the requirements identified by the Commission for Energy Regulation with respect to operational and capital efficiency by end of 2021 & maintain this percentage

Key Business Priorities in 2015• Asset Management & Operations

– Reduce numbers on Boil Water Notices by over 70%– Reduce water schemes on EPA Remedial Action List (RAL) to < 100– Deliver key Wastewater compliance projects– Establish programmes for leakage reduction – multi annual rolling programme– Meet needs of development (Housing & Commercial/Industrial)– Finalise WSSP & develop Tier 2 Plans

• Commercial & Finance– Deliver to budget including efficiencies agreed with CER– Deliver effective procurement & contract strategies– Secure funding from lenders to meet Corporate Plan objectives

• Customer Relationships– Successfully introduce domestic billing capability & secure revenues– Transfer non-domestic billing from LA’s to Irish Water

• Water Sector reform – Efficiency & Improved outputs– Deliver agreed design for Water Industry Operating Framework– Deliver planned initiatives for efficiency & better asset performance

Irish Water Research & Innovation Governance

Research & Innovation Policy

Research & Innovation Strategy

Customerservice

Compliance (WFD &

UWWTD)

Current & emerging issues

Irish Water’s Business Plan

CER Bottom-up issues & top-down strategic drivers

Academic institutionsResearch bodies (EPA, SFI & EI)

Ofwat, UKWRIP, WRC, UKWIR, Water Innovate & Isle InnovationScottish Water & Northern Ireland Water

EU (H2020, INTERREG, EIP Water, Water JPI)

Energy Reduction & Recovery Treatment Processes to achieve compliance

Nutrient Recovery/Re-use Infrastructure Rehabilitation/Upgrade

Monitoring & Automation Climate Change Adaptation/Infrastructure Resilience

17

Asset Management & Operations

o Infrastructure upgradeso OPEXo Asset performanceo Optimising treatment planto Minimising chemicals o Energy management o Water conservationo Water & waste water treatment by-products

SCADA/Information Technologyo Telemetry o Automated asset operationso Access to our systems for customers, suppliers & business partnerso Data managemento Telecommunications

Sustainabilityo Ecological impacts o Low-cost nutrient

reduction processeso Zero waste approach o Education programme

o Sustainable urban drainage systems (SUDS)

o Rain water harvesting systems (RWHS)

Climate Change Adaptation/Mitigationo Carbon accounting & renewable energyo Risk management & adaptationo Resilience and risk management o Customer behaviours & expectationso Managing river catchments

Irish Water Research & Innovation Governance

18

Innovation required in IW - Water

• THM removal (low production plants)• New methods to deal with Crypto, Algal blooms & Manganese• Optimised leakage control strategies• Pesticide/Pharmaceutical detection (bio-accumulating

sensors)• Robust & reliable control systems (very low cost) for raw water

quality with automatic coagulant dosing depending on the incoming water quality

Innovation required in IW - Wastewater• Low cost methods for reducing ammonia in discharges at small WWTPs• Low cost performance optimisation systems for small extended aeration plants

(energy and process) using low cost sensors, PLC’s & receptor data• Low cost TOTEX modular wastewater treatment systems c 250 PE• Flow measurement solutions for monitoring CSO performance• Disinfection systems for wastewater• Beneficial reuse of alum sludge• Phosphorous sequestration systems (bolt on)• POPs/Priority Substances/Emerging Priorities• Co-digestion of other wastewater sludges (reduce C-footprint)• Sludge management options for small rural (unmanned) sites – alternatives to

sludge reed beds • Energy recovery from sludge at smaller PEs • Robust & reliable control systems (very low cost): MLSS probes (optimise sludge

waste), DO probes & Phosphorous monitoring equipment (alter dosing pump rates, ensuring no overdosing) which do not require constant calibration, maintenance, repair & replacement

Thank you