Post on 25-Jun-2020
2.18 billion people worldwide use messaging apps
Everyoneloves
Messaging Apps
Monthly active Users
WhatsApp - 1.5 bn.
Facebook Messenger - 1.3 bn.
Apple Business Chat - 1.3 bn.
Viber - 260 mn.
Telegram - 200 mn.
WeChat - 1.0 bn.
People all over the world communicate viamessaging apps
70% of consumers want to contact businesses via messaging
Customerslove
Messaging Apps
Customers use messaging apps in all steps of thecustomer journey
Information& consultation
84%?
Pre-Purchase
Purchasing& ordering
74%
Purchase
Commenting& reviewing
79%
Post-Purchase
By 2022, messaging apps will grow as a business communication channel by 250%
Companieslove
Messaging Apps
Messaging apps are the future #1 incustomer service
2017 2022
Relevance
forcustomer
service
Telephone
Messaging apps
60% 80% 75%Faster resolution Better service quality Lower costs
€€€€€€€€€€€€€€€€€€
Better reviews More recommendations Higher likelihood to buy
80% 79% 53%
And we have developed the perfect service for you
Welove
Messaging Apps
v
Innovative und professional:
Messenger Communication Platform©
1:1 Chat
Chatblocks
Chatbots
Efficient Ticket Assignment
100% Secure 100% Simple 100% Transparent
GDPR compliant
Servers located in Germany
ISO27001 certified
Official partner to theleading messaging apps
Intuitive interface
Cloud-based platform
No IT infrastructure needed
Integration into CRMSystems
No hidden costs
14 day non-binding trial
Cancellation on a monthlybasis
Scalable usage costs
100% Service
Comprehensive onboarding
Personal contact
Excellent support
Expert knowledge fromexperience with 1,800customers globally
The Messenger Communication Platform offers all featuresthat you need for professional messenger communication.
WhatsApp FacebookMessenger
One interface for all messaging apps
AppleBusiness Chat
ViberTelegram
1:1 Chat
Synchronous andasynchronousdialogue
Notifications
Chatblocks
Create pre-definedanswers
Increase efficiency
Chatbot Builder
Automatic answerswith hybrid bots
Create Chatbotswithoutprogramming
Ticket Assignment
Autorouting based onagent profiles
Manual assignment
User Properties
Personalized userprofiles
Fill user profiles viaChatbot
Teamwork
Define roles withinteams
Central agentmanagement
Tracking
Ticket handling timeand capacity
Chat history tracking
Over 1,800 customers from 60 countriestrustMessengerPeoplewith theircustomer communication.
“Today, messaging apps are the leading communication channel.Using automation possibilities made our customer service muchmore efficient.
Thanks to MessengerPeople, the integration into ourcurrent system was simple and fast.”
Albert RöschService Consultation Leader
BMW AGMunich Branch
We can help you get started!
Readyfor
Messaging Apps?
E-Mailsales@MessengerPeople.com
WhatsApp & Co.Scan our QR code
Telephone+49 89 416173-140
MessengerPeople.com
Our sources: www.messengerpeople.com/sources