STORE

BOL (Bill of Lading)

Point of PurchaseConsumer buys online or at store.

PickupBOL is received by Estes, entered into the system, and the pickup is made.

Text CustomerConsumer receives a text message by 9 AM.

Transit Item is sent throughEstes’ LTL network to the destination terminal.

Destination TerminalCall customer to schedule delivery.

Completed DeliveryItem is delivered at the consumer’s residence. 2

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It is important to get the consumer’s cell phone number at this point in order to provide the best possible customer experience.

Text message will:• Notify the consumer that Estes will deliver their item.• Prompt the consumer to visit the Estes Final Mile website where they can: gTrack your shipment. gOpt for unattended delivery.

Important opportunity to explain Front Door service level and o�er unattended delivery.

Since this is a residential delivery, standard LTL transit times do not apply.

ESTES FINAL MILE® HOME DELIVERY