Estes Final Mile Home Delivery · the Estes Final Mile website where they can: gTrack your...
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STORE BOL (Bill of Lading) Point of Purchase Consumer buys online or at store. Pickup BOL is received by Estes, entered into the system, and the pickup is made. Text Customer Consumer receives a text message by 9 AM. Transit Item is sent through Estes’ LTL network to the destination terminal. Destination Terminal Call customer to schedule delivery. Completed Delivery Item is delivered at the consumer’s residence. 2 1 4 3 5 6 It is important to get the consumer’s cell phone number at this point in order to provide the best possible customer experience. Text message will: • Notify the consumer that Estes will deliver their item. • Prompt the consumer to visit the Estes Final Mile website where they can: gTrack your shipment. gOpt for unattended delivery. Important opportunity to explain Front Door service level and offer unattended delivery. Since this is a residential delivery, standard LTL transit times do not apply. ESTES FINAL MILE ® HOME DELIVERY
Transcript of Estes Final Mile Home Delivery · the Estes Final Mile website where they can: gTrack your...
STORE
BOL (Bill of Lading)
Point of PurchaseConsumer buys online or at store.
PickupBOL is received by Estes, entered into the system, and the pickup is made.
Text CustomerConsumer receives a text message by 9 AM.
Transit Item is sent throughEstes’ LTL network to the destination terminal.
Destination TerminalCall customer to schedule delivery.
Completed DeliveryItem is delivered at the consumer’s residence. 2
1
4
3 5
6
It is important to get the consumer’s cell phone number at this point in order to provide the best possible customer experience.
Text message will:• Notify the consumer that Estes will deliver their item.• Prompt the consumer to visit the Estes Final Mile website where they can: gTrack your shipment. gOpt for unattended delivery.
Important opportunity to explain Front Door service level and o�er unattended delivery.
Since this is a residential delivery, standard LTL transit times do not apply.
ESTES FINAL MILE® HOME DELIVERY
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