Vishakha Sharma, PMP

Saurabh Deshlehra

PRESENTERS

Vishakha Sharma, PMP Client Relationships Leader

Saurabh Deshlehra Client Relationships Leader

Starting from the Start - Presales & Sales

The Secret to Successful Client Onboarding

The Key Drivers for Successful Implementation

We have got your Back - Support & Services

Going the Extra Mile - Ongoing Consulting

AGENDA

+ Listen to our clients speak LIVE

THE 5 STEPS TOLMS SUCCESS

STARTING

FROM THE START

Need Analysis - Understanding customer’s Business Need and Pain Points

Drafting Solution based on the Need rather than available product

Technical Discussions and Detailed Proposal

Branded Trial link

Multiple rounds of Product Demonstration

Using Real Client Examples

THE SECRET TO

SUCCESSFUL

Customer Due Diligence

Owner and User

Kick-off and Team Introduction – Confidence Building

Process Outline and Amendments to Process as per need

Making Client Explore the LMS

Advice as per Client Type

THE KEY DRIVERS FOR

SUCCESSFUL

Getting Prepared

Project Strategy as per the Business Case

Flexible Process to adapt to client’s working style

Thorough Planning and Iterative Approach

Scalability and Configurability

Review and Collaboration

Technical and Non-technical Consulting

Multiple Touchpoints for Easy Support

Regular Status Update Meetings

Enough time for Review and UAT

Rollout

Understanding of Content and Designing the Delivery Process

Providing Consulting to ensure a smooth rollout

System Training

WE HAVE

GOT YOUR BACK

24X7 Support

End User Support - Email and Phone

Dedicated and Onsite Support for the client

Administration Services

Strong Escalation Matrix and SLAs

GOING THE

EXTRA MILE

Consulting beyond Delivery (Project Completion)

Alignment with Business Cycle

Technical Expertise and Shadow Team

Future Releases Planning - New L&D Requirements discussion

Expected Results from the LMS implementation (ROI)

ThankYou!

Give us a shout at:contact@upsidelms.com