Post on 21-Oct-2014
description
Employees & Employers
- Knowledge, Expectations, and Culture of the Workplace
W
Mike FalconerHospital Manager
Casa Grande Animal Hospital
Southern Arizona Hospital Managers Association
Central Arizona Human Resources Management Association
United Purchasing Alliance
mikefalconer.net @mike_falconer
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Casa Grande Animal Hospital – Six Veterinarians, 22 lay staff, open 7 days a week, 13 hours a day.
50 – 90 patients a day86.1% of Clients said they would definitely return98.8% of Clients rated the medical care as Excellent or Good
Fire in building - even if small.
Mission Treating your pet as part of our family.
Being committed to our professional and well trained staff.
Creating a healthy business, and environment, for staff, pets, and their owners.
Fire in building - even if small.
Standards Our staff are committed to the following standards:
To work as a team every day. To be honest, friendly, always smile and check our personal problems at the door. To have a positive and encouraging attitude. To work to the best of our ability. To be consistent, organized, knowledgeable, and always willing to help. To pay attention to our own personal appearance and personal hygiene, to always look and behave professionally, and to always replace the toilet paper. To be fresh and ready for work. To be sincere with clients, to treat the current client as the most important one of the day, and promote and involve ourselves in the education of clients about their pets.
Fire in building - even if small.
Standards To be aware of our surroundings, to read instructions and follow through, to pick up after ourselves and others, to keep our work areas clean and organized and to not pass work off on to another person for no reason.
To be positive and say no to negativity, to be courteous to everyone, to embrace change, and to make the atmosphere professional, but fun and enjoyable for both staff and clients.
To be cross-trained, to be committed to continuing education, to do the best in my job everyday and to treat our clients pets as part of our family.
Be as the world is…
…not as you’d like it to be!
Be as the world is…
…not as you’d like it to be!
Not in my Hospital…Flip flops!
Hoop or dangling earrings!
Jeans with holes!
Scrubs that don’t fit!
Visible tattoos!
Aggressive Piercings!
Cell phones!
Absence of a watch!
Not in many Hospitals…Crocs!
Long nails!
Outlandish hair!
Unshaven! (for the guys)
First Impressions Count!
Who are you - on Paper?
One page Resume or multiple pages?
Who are you - on Paper?
One page Resume or multiple pages?
Stand out by being great,not by trying to be clever!
Who are you - on Paper?
One page Resume or multiple pages?
Stand out by being great,not by trying to be clever!
Who are you - on Paper?
One page Resume or multiple pages?
Stand out by being great,not by trying to be clever!
Who are you - on Paper?
Drunk DrivingUnderage Drinking
Drugs Criminal Record
Unexplained Gaps
You have lots of explaining to do!
Who are you to Communicate with?
A Professional EmailA Phone Number that Works
A Professional Voicemail
Check them daily at minimum!
“I’ll just call Mike to make sure he got my resume...”
“I’ll just call Mike to thank him for the interview and to tell him
I’m really interested…”
“I’ll just call Mike to check if he has hired someone yet…”
One post interview email only!
Dress for Success
Check the WebsiteDress a step above the level
of the person who is interviewing you.
You are not going out clubbing!
Underage Drinking Drugs
Criminal Record
Don’t be that Person…
If the interviewer is speaking more than you – you have it
made!
Give full, but concise, answers.
Don’t try to prove how smart you are.
Read the Ad!!!
Prepare your answers to the Classic Questions
What is your biggest weakness?
What motivates you?
What is your ambition?
A client calls and asks what to feed her constipated cat?
You got the job / externship – now what?
Be on time!
Be ready to work!
Be ready to learn – you don’t know everything!
Be useful – find a niche!
Why are kennels and laundry important?
Reliability &
Dependability
Career success is based on…
Your ability to communicate
Your ability to be a team player
Your ability to self motivate
How keen you are to succeed
Career vs. a Job
Continuing Education
Embrace the area outside your comfort zone
Embrace the area outside your
colleague's comfort zone.
How to loose your job / externship!
Be late!
Sulk!
Whine!
Throw opportunities away!
Be inflexible!
Questions?
mikefalconer.net @
Thank You!Mike Falconer
mfalconer@nvanet.com
mikefalconer.net @mike_falconer