Post on 22-Feb-2017
14/04/2016
PSAPs Organisation in Europe
Data collected in 2015
PSAPs organisation in Europe and Trends
What is EENA?
Brussels-based NGO set up in 1999;
Dedicated to promoting high quality emergencyservices reached by 112 throughout the EU;
Serves as a discussion platform for emergencyservices, public authorities, researchers, decision makers,international associations, solution providers, mobilenetwork operators and Internet companies in view ofimproving emergency response in accordance withcitizens requirements;
Memberships: 1,200 public safety officials from over 80countries world-wide; 70 companies; 100 researchers, …etc
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PSAPs organisation in Europe and Trends
Agenda
PSAPs Organisation Models & Trends
Figures about PSAPs in the EU
Hot topics and emerging changes
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PSAPs Organisation Models-
Trends
PSAPs organisation in Europe and Trends
Main Models (simplified)2012
Source: PSAPs in Europe 2012, other info by EENA Members
EROs handling emergency calls (1)
Filtering stage 1 PSAP (2)
Data gathering by stage 1 (3)
Integrated control room (4)
ERO independent PSAP (5)
PSAPs organisation in Europe and Trends
Main Models (simplified)2015
Source: PSAPs in Europe 2015, other info by EENA Members
EROs handling emergency calls (1)
Filtering stage 1 PSAP (2)
Data gathering by stage 1 (3)
Integrated control room (4)
ERO independent PSAP (5)
PSAPs organisation in Europe and Trends
Main Models (simplified)In the next years… (foreseen)
Source: PSAPs in Europe 2015, other info by EENA Members
EROs handling emergency calls (1)
Filtering stage 1 PSAP (2)
Data gathering by stage 1 (3)
Integrated control room (4)
ERO independent PSAP (5)
PSAPs organisation in Europe and Trends
Interconnection of PSAPs (stage 1)2012
Source: PSAPs in Europe 2012, other info by EENA Members
Not interconnected
Interconnected
PSAPs organisation in Europe and Trends
Interconnection of PSAPs (stage 1)2015
Source: PSAPs in Europe 2015, other info by EENA Members
Not interconnected
Interconnected
PSAPs organisation in Europe and Trends
Interconnection of PSAPs (stage 1)In the next years… (foreseen)
Source: PSAPs in Europe 2015, other info by EENA Members
Not interconnected
Interconnected
PSAPs organisation in Europe and Trends
112 and other numbers2012
Source: PSAPs in Europe 2012, other info by EENA Members
Several numbers
112 colocated with national single number
Only 112 (legally or only 112 promoted)
PSAPs organisation in Europe and Trends
112 and other numbers2015
Source: PSAPs in Europe 2015, other info by EENA Members
Several numbers
112 colocated with national single number
Only 112 (legally or only 112 promoted)
PSAPs organisation in Europe and Trends
112 and other numbersIn the next years… (foreseen)
Source: PSAPs in Europe 2015, other info by EENA Members
Several numbers
112 colocated with national single number
Only 112 (legally or only 112 promoted)
PSAPs organisation in Europe and Trends
PSAP per capita2012
Source: PSAPs in Europe 2012, other info by EENA Members
1 PSAP / Population
Below100,000
100,000 - 250,000
250,000 - 500,000
500,000 -750,000
750,000 - 1,000,000
Above1,000,000
PSAPs organisation in Europe and Trends
PSAP per capita2015
Source: PSAPs in Europe 2015, other info by EENA Members
1 PSAP / Population
Below100,000
100,000 - 250,000
250,000 - 500,000
500,000 -750,000
750,000 - 1,000,000
Above1,000,000
PSAPs organisation in Europe and Trends
PSAP per capita In the next years… (foreseen)
Source: PSAPs in Europe 2015, other info by EENA Members
1 PSAP / Population
Below100,000
100,000 - 250,000
250,000 - 500,000
500,000 -750,000
750,000 - 1,000,000
Above1,000,000
PSAPs organisation in Europe and Trends
European Trends
More interconnection (IP network and commondatabases)
Less PSAPs and thus larger PSAPs
Less ERO-based PSAPs, more civilian-based(model 3,4,5)
More countries with 112 as single/main number(slow)
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Figures about PSAPs in the EU
PSAPs organisation in Europe and Trends
Figure about PSAPs in the EU (1/2)
Number of 112 PSAPs: 1,273*
Total number of PSAPs (including dispatch centres): 4,962*
Average number of PSAPs per capita: 207,517*
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*: estimate based on PSAPs in Europe 2015 document
PSAPs organisation in Europe and Trends
Some figure about PSAPs in the EU (2/2)
Use of a Geographical Information System (GIS):
19 countries
(+ 6 countries where it used only in some PSAPs)
Use of a Computer Aided Dispatch (CAD) System:
16 countries
(+ 6 countries where it used only in some PSAPs)
SMS as a mean to reach emergency services:
20 countries
App as a mean to reach emergency services:
8 countries
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Source: PSAPs in Europe 2015
14/04/2016
Hot topics and emerging changes
PSAPs organisation in Europe and Trends
Hot topics and emerging changes
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