EENA 2016 - National PSAPs organisation under reform - Part 1 (1/3)

14/04/2016

PSAPs Organisation in Europe

Data collected in 2015

PSAPs organisation in Europe and Trends

What is EENA?

Brussels-based NGO set up in 1999;

Dedicated to promoting high quality emergencyservices reached by 112 throughout the EU;

Serves as a discussion platform for emergencyservices, public authorities, researchers, decision makers,international associations, solution providers, mobilenetwork operators and Internet companies in view ofimproving emergency response in accordance withcitizens requirements;

Memberships: 1,200 public safety officials from over 80countries world-wide; 70 companies; 100 researchers, …etc

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Agenda

PSAPs Organisation Models & Trends

Figures about PSAPs in the EU

Hot topics and emerging changes

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PSAPs Organisation Models-

Trends


Main Models (simplified)2012

Source: PSAPs in Europe 2012, other info by EENA Members

EROs handling emergency calls (1)

Filtering stage 1 PSAP (2)

Data gathering by stage 1 (3)

Integrated control room (4)

ERO independent PSAP (5)


Main Models (simplified)2015








Main Models (simplified)In the next years… (foreseen)








Interconnection of PSAPs (stage 1)2012


Not interconnected

Interconnected


Interconnection of PSAPs (stage 1)2015


Not interconnected

Interconnected


Interconnection of PSAPs (stage 1)In the next years… (foreseen)


Not interconnected

Interconnected


112 and other numbers2012


Several numbers

112 colocated with national single number

Only 112 (legally or only 112 promoted)


112 and other numbers2015


Several numbers




112 and other numbersIn the next years… (foreseen)


Several numbers




PSAP per capita2012


1 PSAP / Population

Below100,000

100,000 - 250,000

250,000 - 500,000

500,000 -750,000

750,000 - 1,000,000

Above1,000,000


PSAP per capita2015


1 PSAP / Population

Below100,000

100,000 - 250,000

250,000 - 500,000

500,000 -750,000

750,000 - 1,000,000

Above1,000,000


PSAP per capita In the next years… (foreseen)


1 PSAP / Population

Below100,000

100,000 - 250,000

250,000 - 500,000

500,000 -750,000

750,000 - 1,000,000

Above1,000,000


European Trends

More interconnection (IP network and commondatabases)

Less PSAPs and thus larger PSAPs

Less ERO-based PSAPs, more civilian-based(model 3,4,5)

More countries with 112 as single/main number(slow)

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Figures about PSAPs in the EU


Figure about PSAPs in the EU (1/2)

Number of 112 PSAPs: 1,273*

Total number of PSAPs (including dispatch centres): 4,962*

Average number of PSAPs per capita: 207,517*

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*: estimate based on PSAPs in Europe 2015 document


Some figure about PSAPs in the EU (2/2)

Use of a Geographical Information System (GIS):

19 countries

(+ 6 countries where it used only in some PSAPs)

Use of a Computer Aided Dispatch (CAD) System:

16 countries

(+ 6 countries where it used only in some PSAPs)

SMS as a mean to reach emergency services:

20 countries

App as a mean to reach emergency services:

8 countries

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Source: PSAPs in Europe 2015

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Thank you!

Contact informationJérôme PÂ[email protected]

Questions?

mailto:[email protected]

EENA 2016 - National PSAPs organisation under reform - Part 1 (1/3)

Presentations & Public Speaking

Transcript of EENA 2016 - National PSAPs organisation under reform - Part 1 (1/3)