Tallinn

Haapsalu

Kuressaare

Kärdla Rapla

PärnuViljandi Tartu

Põlva

Valga

Võru

Jõgeva

Paide

Jõhvi

Narva

Rakvere

Common ICT

network

included GIS

system

Voice and data interconnection

CALL TAKER

EMERGENCY CALL

POLICE AND BORDER GUARD BOARD

AMBULANCEDISPATCHER

RESCUEDISPATCHER

96% 91% 93%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2015

Emergency call wasanswered fast

Call-taker understood thesituation efficiently

Call taker had professionalcommunication skills

Emily Roots

Chief Specialist

Analysis Division

emily.roots@112.ee