EENA 2016 - Customer service in a PSAP (2/3)
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Transcript of EENA 2016 - Customer service in a PSAP (2/3)
![Page 1: EENA 2016 - Customer service in a PSAP (2/3)](https://reader034.fdocuments.in/reader034/viewer/2022042706/58768c361a28abab2f8b4883/html5/thumbnails/1.jpg)
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Tallinn
Haapsalu
Kuressaare
Kärdla Rapla
PärnuViljandi Tartu
Põlva
Valga
Võru
Jõgeva
Paide
Jõhvi
Narva
Rakvere
Common ICT
network
included GIS
system
Voice and data interconnection
![Page 5: EENA 2016 - Customer service in a PSAP (2/3)](https://reader034.fdocuments.in/reader034/viewer/2022042706/58768c361a28abab2f8b4883/html5/thumbnails/5.jpg)
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CALL TAKER
EMERGENCY CALL
POLICE AND BORDER GUARD BOARD
AMBULANCEDISPATCHER
RESCUEDISPATCHER
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96% 91% 93%
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2015
Emergency call wasanswered fast
Call-taker understood thesituation efficiently
Call taker had professionalcommunication skills
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