Post on 07-Aug-2020
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SANDAG
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The San Diego Association of Governments invites applications for the position of:
division director of toll operations
A job at SANDAG is guaranteed to stimulate your mind, expand your skills, and accelerate your
professional development. We are committed to recruiting highly talented individuals who are dedicated
to working on important issues and passionate about making significant contributions that improve the
lives of people all around the region. We look for people who have extraordinary leadership and vision;
people who drive change and produce results; people who take ownership of projects and never settle
for "good enough."
SANDAG values and rewards continuous improvement. We offer a fulfilling work environment that will
challenge your capabilities. And it is place where you can take ownership of the next steps in your career
while being supported with opportunities, tools, and resources that will allow you to be successful.
This position is Open Until Filled. The first review of applications will begin on Friday, June 22, 2018 Expected start date: August/September 2018
This position will be based at the Toll Operations Center in Otay Mesa.
1129 La Media Road | San Diego, CA 92154 | (619) 710-4000 | Fax: (619) 671-7029 | TTY/TDD: (888) 722-4889 | sandag.org
http:sandag.org
Toll Operations Program The Operations department supports the SANDAG vision to provide more travel services and options for the region’s residents, and use innovative, technology-based solutions to better manage the transportation network. In support of this vision, the department is responsible for managing the regional tolling facilities - the existing South Bay Expressway, a 10-mile toll road located in the southern part of San Diego County and the I-15 Managed Lanes, a 20-mile high occupancy toll facility in the north county inland area, as well as planning future tolling facilities in connection with the new border crossing and additional express lanes throughout the San Diego region. In addition, the department oversees the region’s motorist aid programs including the system of highway call boxes for motorists in distress, and the Freeway Service Patrol (FSP) program – providing assistance to stranded motorists which helps to relieve congestion and improve safety on the region’s busiest freeways.
Division Director of Toll Operations This new position will oversee and direct the ongoing operational
activities of the South Bay Expressway and the I-15 Express Lanes
which involves management-level coordination across many work
groups within the Operations department including Customer
Service, Tolling and Customer Information Systems, Roadway
Operations, the Project Management Office, and Intelligent
Transportation Systems, as well as coordination with other agency
departments and external organizations. The focus of this role in the
upcoming year will be on completing the deployment of a regional
back office system, upgrading the roadway toll collection systems,
supporting the rollout of new transponder technology, and updating
business processes to support the implementation.
The primary workplace will be the SANDAG offices in Otay Mesa.
This is an at-will Employment Opportunity.
Job Responsibilities This opportunity is for an experienced senior manager or executive;
someone who can provide vision and strategic leadership for the Toll
Operations program as well as oversee the day-to-day operations
and administration. The primary responsibilities for this position
include:
Oversee the operations, performance, maintenance, and
administration of regional tolling and managed lane facilities
and roadway operations including customer service, account and
revenue management, roadway and roadside facilities, toll
collection equipment, security, and traffic management.
Oversee the development and implementation of the Toll
Operations elements of the agency’s regional operations, capital
improvement, and planning program budgets.
Build upon the success of existing programs and services by
providing leadership to further integrate tolling and
transportation management in planning, project development,
and other agency initiatives; foster collaborative partnerships
with key internal and external stakeholders by enhancing and
expanding programs and services that use the latest technology
and best practices within the industry.
Oversee and continue the development of long-term strategic
plans for program areas such as the Freeway Service Patrol and
Motorist Aid initiatives.
Provide leadership for developing, monitoring, and evaluating
business operations, processes, and procedures that enhance
program effectiveness; facilitate division and departmental
improvement initiatives that streamline business practices while
ensuring compliance with regulations, laws, and financial
obligations.
Oversee the preparation of system-wide as well as project specific
plans, studies, and programs; ensure that near-term work
products are consistent with long-range plans.
Oversee revenue and bond repayment requirements in
accordance with internal policies, applicable regulations, bond
covenants, and grant repayment obligations.
Supervise, mentor, train, and provide career development
opportunities for a team of professional, technical, and
operations staff.
Oversee and coordinate the staff, resources, budget, work plans,
and projects assigned to the division; review and evaluate work
products, methods, and procedures.
Contribute as an active participant of the Operations
Department management team in the development of strategic
planning efforts and addressing policy and management issues.
Serve as a representative of senior management on task forces,
committees, and working groups at the regional, state, national,
and multi-national level.
Collaborate with member agencies to discuss agency policies and
procedures; respond to and resolve difficult and sensitive
inquiries and complaints.
Make written and oral presentations to boards, committees, Demonstrated knowledge and experience with business
and other groups, and represent the department to other development activities that lead to greater awareness of tolling
agency departments, elected officials, and outside agencies; and transportation programs, services, and resources throughout
explain, justify, and defend programs, policies, and activities; the region; ability to identify and foster business relationships
negotiate and resolve sensitive, significant, and controversial that result in increased program revenue.
issues. Demonstrated ability to evaluate financial and operational
Provide complex staff assistance to the Department Director feasibility; the ability to develop a business case and make
of Operations. recommendations for implementation.
Demonstrated ability to drive and manage complex
Experience and Qualifications Numerous factors contribute to an individual’s ability to be
organizational change; the ability to effectively manage and
deliver outcomes in the face of competing priorities.
successful in any given role. For this position, we are searching Demonstrated knowledge of advanced principles and practices of
for a candidate who has leadership and management experience, government budget preparation and control; ability to prepare
an aptitude for analytical thinking and strategic planning, the and administer large and complex budgets; ability to allocate
ability to work collaboratively, and exceptional communication limited resources in a cost-effective manner.
skills. Demonstrated ability to analyze problems, identify alternative
The minimum education, training, and experience qualifications
include a bachelor’s degree with major course work in public
solutions, project consequences of proposed actions, and
implement recommendations in support of division goals.
administration, engineering, business administration, finance, or Demonstrated understanding and ability to interpret and apply
a related field, and eight years of progressive career pertinent Federal, State, and local laws, codes, policies,
development managing and administering complex programs procedures, and regulations.
and services, preferably in a public agency environment, Demonstrated ability to establish and maintain effective working including four years of supervisory and management experience. relationships with those contacted in the course of work
including agency and other government officials, community The following information describes the specific types of career groups, and the public; ability to gain cooperation and consensus experiences that are most relevant to this position. through discussion and persuasion.
Demonstrated knowledge of and experience with the Ability to communicate highly technical information effectively,
operations of transportation facilities and related programs both orally and in writing; to a broad range of audiences; ability
and services; demonstrated understanding of recent to prepare and deliver public presentations and
developments and current trends related to tolling and recommendations regarding various program elements to upper
congestion pricing. management, Boards, community groups, and other audiences.
Demonstrated knowledge and experience providing Knowledge of the Department of Transportation (Caltrans),
administrative, management, and professional leadership Federal Transit Administration (FTA), Federal Highway
and direction for a comprehensive program. Administration (FHWA), and the Transportation Infrastructure
Finance and Innovation Act (TIFIA); knowledge of social, political, Demonstrated knowledge and experience with business environmental, operational, and public safety issues related to
management practices that have led to improved operational transportation. effectiveness and / or profitability; experience managing a
diverse business enterprise that includes technical, business Demonstrated computer software proficiency using various
administration, customer service, marketing, operations, programs from the Microsoft Office Suite and other PC-based
accounting, field maintenance, and support services. applications.
Demonstrated experience developing and managing a capital The candidate selected for this position must successfully pass a
improvement program; and the ability to deliver capital pre-employment criminal background and credit history check.
projects. Periodic re-checking of criminal background and credit history
will be a condition of employment Ability to plan, organize, direct, and coordinate the work of
management, supervisory, professional, technical, and The selected candidate also can anticipate a driving record check
administrative support personnel; experience evaluating
internal business processes and balancing workload with staff
upon hire, and approximately annually thereafter. The results of the check may determine whether the selected candidate will be permitted to drive for SANDAG business.
resources.
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About SANDAG SANDAG is one of the most recognized regional agencies in the nation with responsibilities that cover a broad range of complex, interrelated program areas connected by a quality of life theme. We are best known for our efforts related to transportation and this role continues to expand as we push beyond traditional boundaries to deliver a state-of-the-art transportation system for the region. With an employee group about 350 strong, we work for our Board of Directors - mayors, city council members, county supervisors, and other leaders representing the jurisdictions within the San Diego region and neighboring areas. They play the important role of making policy decisions that shape the future of the region. Our collaboration with stakeholders, partners, and the community, the precision of our data, the completeness of our reports and studies, and our sound recommendations are essential components of the regional decision-making process.
Salary and Benefits The Division Director of Toll Operations is considered an executive-
level role and has an annual salary range of $105,918 to $169,468;
the starting salary will depend on the qualifications and experience
of the selected candidate.
Our benefits include traditional health, dental, and vision
insurance as well as employee assistance, wellness, and work/life
balance programs. Retirement and financial security benefits are
provided through a pension plan and deferred compensation
program. To support the need to rest and rejuvenate, employees
are provided with a bank of paid time off in addition to paid
holidays.
In addition to the benefits provided to all employees, this position
is eligible for several enhanced benefits which include a
Management Benefit valued at 2.5% of salary that can be applied
towards time off, health premiums, or deferred compensation, and
access to an Executive Health Program.
How to Apply We encourage all interested candidates to apply for this position
by completing a SANDAG Employment Application form. Resumes,
cover letters, and work samples may be submitted in addition to
the Employment Application but are not a substitute for this
document.
The Employment Application can be downloaded in PDF format
from the SANDAG website. Alternatively, a copy can be requested
by calling (619) 699-1900 or emailing hr@sandag.org. Completed
applications and related materials can be submitted via email, fax,
regular mail, courier, or delivered by hand. See our Careers / How
to Apply webpage for additional information.
This position is Open until Filled. The first review of
applications will begin on Friday, June 22, 2018.
In compliance with the Americans with Disabilities Act (ADA),
SANDAG will accommodate persons who require assistance in
order to apply for a position at SANDAG. Applicants requiring
an accommodation due to a disability during any stage of the
recruitment and selection process, including requesting this
document and related application materials in an alternative
format, should make their needs known by contacting Human
Resources at (619) 699-1900, (619) 699-1904 (TTY),
fax (619) 699-6905, or hr@sandag.org.
Application Supplement To help us further evaluate the skills and experience of individuals
interested in this position, applicants are asked to respond to the
Supplemental Questions below. The information can be up to
500 words per question and should be submitted with the
Employment Application. This is considered a required component
of the application; applications received without a response will be
screened out of the selection process.
Supplemental Questions
1. Describe the strategies and steps you have used to drive
organizational change.
2. Describe what you believe to be the biggest challenge facing
California toll operators and what you would do to address it.
Candidate Selection and Notification Following the first review date for applications, all candidates will
receive written confirmation that their application was received.
The hiring manager will begin reviewing and evaluating
applications within a few days of the first review date. The best
qualified candidates will be invited to continue in the selection
process. All candidates will receive written notification as to the
final outcome of their application.
Further Information The SANDAG website contains a wealth of information about our
various project and program areas. The Careers section of the site
lists all of our current Job Openings as well as information on how
to apply for positions and Frequently Asked Questions about our
recruitment process.
In compliance with the Immigration Reform and Control Act of
1986, applicants hired by SANDAG must show acceptable proof of
identity and evidence of authorization to work in the United
States.
SANDAG is an Equal Opportunity Employer
mailto:hr@sandag.orgmailto:hr@sandag.org
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