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The San Diego Association of Governments invites applications for the position of:

division director of toll operations

A job at SANDAG is guaranteed to stimulate your mind, expand your skills, and accelerate your

professional development. We are committed to recruiting highly talented individuals who are dedicated

to working on important issues and passionate about making significant contributions that improve the

lives of people all around the region. We look for people who have extraordinary leadership and vision;

people who drive change and produce results; people who take ownership of projects and never settle

for "good enough."

SANDAG values and rewards continuous improvement. We offer a fulfilling work environment that will

challenge your capabilities. And it is place where you can take ownership of the next steps in your career

while being supported with opportunities, tools, and resources that will allow you to be successful.

This position is Open Until Filled. The first review of applications will begin on Friday, June 22, 2018 Expected start date: August/September 2018

This position will be based at the Toll Operations Center in Otay Mesa.

1129 La Media Road | San Diego, CA 92154 | (619) 710-4000 | Fax: (619) 671-7029 | TTY/TDD: (888) 722-4889 | sandag.org

http:sandag.org

Toll Operations Program The Operations department supports the SANDAG vision to provide more travel services and options for the region’s residents, and use innovative, technology-based solutions to better manage the transportation network. In support of this vision, the department is responsible for managing the regional tolling facilities - the existing South Bay Expressway, a 10-mile toll road located in the southern part of San Diego County and the I-15 Managed Lanes, a 20-mile high occupancy toll facility in the north county inland area, as well as planning future tolling facilities in connection with the new border crossing and additional express lanes throughout the San Diego region. In addition, the department oversees the region’s motorist aid programs including the system of highway call boxes for motorists in distress, and the Freeway Service Patrol (FSP) program – providing assistance to stranded motorists which helps to relieve congestion and improve safety on the region’s busiest freeways.

Division Director of Toll Operations This new position will oversee and direct the ongoing operational

activities of the South Bay Expressway and the I-15 Express Lanes

which involves management-level coordination across many work

groups within the Operations department including Customer

Service, Tolling and Customer Information Systems, Roadway

Operations, the Project Management Office, and Intelligent

Transportation Systems, as well as coordination with other agency

departments and external organizations. The focus of this role in the

upcoming year will be on completing the deployment of a regional

back office system, upgrading the roadway toll collection systems,

supporting the rollout of new transponder technology, and updating

business processes to support the implementation.

The primary workplace will be the SANDAG offices in Otay Mesa.

This is an at-will Employment Opportunity.

Job Responsibilities This opportunity is for an experienced senior manager or executive;

someone who can provide vision and strategic leadership for the Toll

Operations program as well as oversee the day-to-day operations

and administration. The primary responsibilities for this position

include:

Oversee the operations, performance, maintenance, and

administration of regional tolling and managed lane facilities

and roadway operations including customer service, account and

revenue management, roadway and roadside facilities, toll

collection equipment, security, and traffic management.

Oversee the development and implementation of the Toll

Operations elements of the agency’s regional operations, capital

improvement, and planning program budgets.

Build upon the success of existing programs and services by

providing leadership to further integrate tolling and

transportation management in planning, project development,

and other agency initiatives; foster collaborative partnerships

with key internal and external stakeholders by enhancing and

expanding programs and services that use the latest technology

and best practices within the industry.

Oversee and continue the development of long-term strategic

plans for program areas such as the Freeway Service Patrol and

Motorist Aid initiatives.

Provide leadership for developing, monitoring, and evaluating

business operations, processes, and procedures that enhance

program effectiveness; facilitate division and departmental

improvement initiatives that streamline business practices while

ensuring compliance with regulations, laws, and financial

obligations.

Oversee the preparation of system-wide as well as project specific

plans, studies, and programs; ensure that near-term work

products are consistent with long-range plans.

Oversee revenue and bond repayment requirements in

accordance with internal policies, applicable regulations, bond

covenants, and grant repayment obligations.

Supervise, mentor, train, and provide career development

opportunities for a team of professional, technical, and

operations staff.

Oversee and coordinate the staff, resources, budget, work plans,

and projects assigned to the division; review and evaluate work

products, methods, and procedures.

Contribute as an active participant of the Operations

Department management team in the development of strategic

planning efforts and addressing policy and management issues.

Serve as a representative of senior management on task forces,

committees, and working groups at the regional, state, national,

and multi-national level.

Collaborate with member agencies to discuss agency policies and

procedures; respond to and resolve difficult and sensitive

inquiries and complaints.

Make written and oral presentations to boards, committees, Demonstrated knowledge and experience with business

and other groups, and represent the department to other development activities that lead to greater awareness of tolling

agency departments, elected officials, and outside agencies; and transportation programs, services, and resources throughout

explain, justify, and defend programs, policies, and activities; the region; ability to identify and foster business relationships

negotiate and resolve sensitive, significant, and controversial that result in increased program revenue.

issues. Demonstrated ability to evaluate financial and operational

Provide complex staff assistance to the Department Director feasibility; the ability to develop a business case and make

of Operations. recommendations for implementation.

Demonstrated ability to drive and manage complex

Experience and Qualifications Numerous factors contribute to an individual’s ability to be

organizational change; the ability to effectively manage and

deliver outcomes in the face of competing priorities.

successful in any given role. For this position, we are searching Demonstrated knowledge of advanced principles and practices of

for a candidate who has leadership and management experience, government budget preparation and control; ability to prepare

an aptitude for analytical thinking and strategic planning, the and administer large and complex budgets; ability to allocate

ability to work collaboratively, and exceptional communication limited resources in a cost-effective manner.

skills. Demonstrated ability to analyze problems, identify alternative

The minimum education, training, and experience qualifications

include a bachelor’s degree with major course work in public

solutions, project consequences of proposed actions, and

implement recommendations in support of division goals.

administration, engineering, business administration, finance, or Demonstrated understanding and ability to interpret and apply

a related field, and eight years of progressive career pertinent Federal, State, and local laws, codes, policies,

development managing and administering complex programs procedures, and regulations.

and services, preferably in a public agency environment, Demonstrated ability to establish and maintain effective working including four years of supervisory and management experience. relationships with those contacted in the course of work

including agency and other government officials, community The following information describes the specific types of career groups, and the public; ability to gain cooperation and consensus experiences that are most relevant to this position. through discussion and persuasion.

Demonstrated knowledge of and experience with the Ability to communicate highly technical information effectively,

operations of transportation facilities and related programs both orally and in writing; to a broad range of audiences; ability

and services; demonstrated understanding of recent to prepare and deliver public presentations and

developments and current trends related to tolling and recommendations regarding various program elements to upper

congestion pricing. management, Boards, community groups, and other audiences.

Demonstrated knowledge and experience providing Knowledge of the Department of Transportation (Caltrans),

administrative, management, and professional leadership Federal Transit Administration (FTA), Federal Highway

and direction for a comprehensive program. Administration (FHWA), and the Transportation Infrastructure

Finance and Innovation Act (TIFIA); knowledge of social, political, Demonstrated knowledge and experience with business environmental, operational, and public safety issues related to

management practices that have led to improved operational transportation. effectiveness and / or profitability; experience managing a

diverse business enterprise that includes technical, business Demonstrated computer software proficiency using various

administration, customer service, marketing, operations, programs from the Microsoft Office Suite and other PC-based

accounting, field maintenance, and support services. applications.

Demonstrated experience developing and managing a capital The candidate selected for this position must successfully pass a

improvement program; and the ability to deliver capital pre-employment criminal background and credit history check.

projects. Periodic re-checking of criminal background and credit history

will be a condition of employment Ability to plan, organize, direct, and coordinate the work of

management, supervisory, professional, technical, and The selected candidate also can anticipate a driving record check

administrative support personnel; experience evaluating

internal business processes and balancing workload with staff

upon hire, and approximately annually thereafter. The results of the check may determine whether the selected candidate will be permitted to drive for SANDAG business.

resources.

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About SANDAG SANDAG is one of the most recognized regional agencies in the nation with responsibilities that cover a broad range of complex, interrelated program areas connected by a quality of life theme. We are best known for our efforts related to transportation and this role continues to expand as we push beyond traditional boundaries to deliver a state-of-the-art transportation system for the region. With an employee group about 350 strong, we work for our Board of Directors - mayors, city council members, county supervisors, and other leaders representing the jurisdictions within the San Diego region and neighboring areas. They play the important role of making policy decisions that shape the future of the region. Our collaboration with stakeholders, partners, and the community, the precision of our data, the completeness of our reports and studies, and our sound recommendations are essential components of the regional decision-making process.

Salary and Benefits The Division Director of Toll Operations is considered an executive-

level role and has an annual salary range of $105,918 to $169,468;

the starting salary will depend on the qualifications and experience

of the selected candidate.

Our benefits include traditional health, dental, and vision

insurance as well as employee assistance, wellness, and work/life

balance programs. Retirement and financial security benefits are

provided through a pension plan and deferred compensation

program. To support the need to rest and rejuvenate, employees

are provided with a bank of paid time off in addition to paid

holidays.

In addition to the benefits provided to all employees, this position

is eligible for several enhanced benefits which include a

Management Benefit valued at 2.5% of salary that can be applied

towards time off, health premiums, or deferred compensation, and

access to an Executive Health Program.

How to Apply We encourage all interested candidates to apply for this position

by completing a SANDAG Employment Application form. Resumes,

cover letters, and work samples may be submitted in addition to

the Employment Application but are not a substitute for this

document.

The Employment Application can be downloaded in PDF format

from the SANDAG website. Alternatively, a copy can be requested

by calling (619) 699-1900 or emailing hr@sandag.org. Completed

applications and related materials can be submitted via email, fax,

regular mail, courier, or delivered by hand. See our Careers / How

to Apply webpage for additional information.

This position is Open until Filled. The first review of

applications will begin on Friday, June 22, 2018.

In compliance with the Americans with Disabilities Act (ADA),

SANDAG will accommodate persons who require assistance in

order to apply for a position at SANDAG. Applicants requiring

an accommodation due to a disability during any stage of the

recruitment and selection process, including requesting this

document and related application materials in an alternative

format, should make their needs known by contacting Human

Resources at (619) 699-1900, (619) 699-1904 (TTY),

fax (619) 699-6905, or hr@sandag.org.

Application Supplement To help us further evaluate the skills and experience of individuals

interested in this position, applicants are asked to respond to the

Supplemental Questions below. The information can be up to

500 words per question and should be submitted with the

Employment Application. This is considered a required component

of the application; applications received without a response will be

screened out of the selection process.

Supplemental Questions

1. Describe the strategies and steps you have used to drive

organizational change.

2. Describe what you believe to be the biggest challenge facing

California toll operators and what you would do to address it.

Candidate Selection and Notification Following the first review date for applications, all candidates will

receive written confirmation that their application was received.

The hiring manager will begin reviewing and evaluating

applications within a few days of the first review date. The best

qualified candidates will be invited to continue in the selection

process. All candidates will receive written notification as to the

final outcome of their application.

Further Information The SANDAG website contains a wealth of information about our

various project and program areas. The Careers section of the site

lists all of our current Job Openings as well as information on how

to apply for positions and Frequently Asked Questions about our

recruitment process.

In compliance with the Immigration Reform and Control Act of

1986, applicants hired by SANDAG must show acceptable proof of

identity and evidence of authorization to work in the United

States.

SANDAG is an Equal Opportunity Employer

mailto:hr@sandag.orgmailto:hr@sandag.org

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