Post on 07-Aug-2015
Mark Graban VP of Customer Success
mark@kainexus.com
Daily Management with KaiNexus: From
Huddle Boards to Web-Based Technology
Dr. Gregory Jacobson Chief Product Officer
greg@KaiNexus.com
(Skip to slide #40 to watch this webinar)
Lean is More Than Tools (Skip to slide #43 to watch this webinar)
Lean Hospitals
• Management System: – Strategy deployment
– Process audits / rounding
– Performance measures
– Kaizen & staff ideas
– Daily standup meetings (“huddles”)
(Skip to slide #43 to watch this webinar)
Strategy Deployment
• “Management compass”
• Gets the organization aligned around “true north”
• Aligns metrics & improvement
• Create focus
• Visual & transparent
(Watch this webinar)
True North /
Balanced Scorecard • Safety
– Falls – Infection rates
• Quality – Preventable morality – Waiting time for appointment
• People – Engagement index – Staff injuries
• Finance – Operating margin – Productivity
• Customer – Customer loyalty score
(Watch this webinar)
How KaiNexus Helps
• Tag OIs to “strategic initiatives”
(Watch this webinar)
How KaiNexus Helps
• Tag OIs to “strategic initiatives”
• Run reports on those strategic initiatives
• Everything is in one place, accessible
(Watch this webinar)
Process Audits / Rounding (Watch this webinar)
“Gemba Walks”
“...Kaplan tours the hospital daily looking for problems and solutions. Everyone is encouraged to look for changes to make work more efficient.”
(Watch this webinar)
Process Audits &
Management Rounding
• Traditional:
– “Caught you” and “write you up”
• Lean:
– Inquiring: Ask why?
– Different = better? • YES Hey! That’s a
Kaizen!
(Watch this webinar)
Visual Management of Rounding (Watch this webinar)
Michael Lombard, MBA, PMP
• Corporate Director of Operational Excellence at Cornerstone Healthcare Group
• 10 years Lean, 5 years healthcare
• Kata Learner & Coach
@mikelombard
(Watch this webinar)
How KaiNexus Helps
• Identify problems / opportunities / solutions
(Watch this webinar)
How KaiNexus Helps
• Identify problems / opportunities / solutions
• Track data about % of patient rounding completed
(Watch this webinar)
How KaiNexus Helps
• Identify problems / opportunities / solutions
• Track data about % of patient rounding completed
• Search existing OIs
(Watch this webinar)
The Problems With Typical Metrics
• Monthly
• Long lag times
• High-level financial metrics
• Away from the workplace
(Watch this webinar)
Daily Visual Metrics
• Why Daily Metrics? – Fast feedback
– Problem solving opportunities • Track issues on the charts
• Why Visual Metrics? – “Keeping score”
– “How are we doing today?”
(Watch this webinar)
Performance Measures
• Traditional:
– Judge people or teams as “good” or “bad”
• Lean:
– Lean Leaders, like leaders anywhere, want to see measurable results
– But, they know that the result comes from the process
(Watch this webinar)
Kaizen /
Continuous Improvement (Watch this webinar)
Kaizen & Continuous Improvement (Watch this webinar)
Michael Lombard
@mikelombard
(Watch this webinar)
Challenges With Boards
• Visibility is only local within the team
• Can’t be used by distributed teams
• Hard to share & spread ideas
• Hard to tabulate benefits
• Hard for senior leaders or P.I. specialists to see who needs help
(Watch this webinar)
Daily Huddles
• The “whole” team
• Stand up!
• 10 minutes
• Rotate leadership
• Standard agenda
(Watch this webinar)
Huddles in a Hospital Lab (Watch this webinar)
Huddle Standard Agenda • Safety topic
• Patient schedule for the day
• Do we anticipate any potential obstacles?
• Is anything out of the ordinary happening at the facility?
• Staffing for the day
• Improvement opportunities – what are we tracking and what is our goal?
• Staff time to share future improvement ideas
Credit: Healthcare Performance Partners: http://www.leanhealthcareexchange.com/?p=4198
(Watch this webinar)
How KaiNexus Helps
• Brian Taber, PT, MSPT, DPT (Watch this webinar)
The Lean In Daily Work Model is a
System
• Visual metrics in the absence of team huddles & leadership gemba walks quickly becomes wallpaper…
Credit: University of Michigan Health System
(Watch this webinar)
The Lean In Daily Work Model is a
System
• Team huddles & leadership gemba walks in the absence of visual metrics quickly becomes a social event…
Credit: University of Michigan Health System
(Watch this webinar)
Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology
To learn managing daily Lean with KaiNexus, watch this free webinar:
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Thanks! • Web:
– www.kainexus.com
– blog.kainexus.com
• Past Webinars:
– www.kainexus.com/webinars
• Social media:
– www.twitter.com/kainexus
– www.linkedin.com/company/kainexus
– www.facebook.com/kainexus
Mark Graban @MarkGraban
mark@KaiNexus.com
Dr. Gregory Jacobson Chief Product Officer
greg@KaiNexus.com