Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

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Mark Graban VP of Customer Success [email protected] Daily Management with KaiNexus: From Huddle Boards to Web-Based Technology Dr. Gregory Jacobson Chief Product Officer [email protected] (Skip to slide #40 to watch this webinar)

Transcript of Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Page 1: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Mark Graban VP of Customer Success

[email protected]

Daily Management with KaiNexus: From

Huddle Boards to Web-Based Technology

Dr. Gregory Jacobson Chief Product Officer

[email protected]

(Skip to slide #40 to watch this webinar)

Page 2: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Lean is More Than Tools (Skip to slide #43 to watch this webinar)

Page 3: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Lean Hospitals

• Management System: – Strategy deployment

– Process audits / rounding

– Performance measures

– Kaizen & staff ideas

– Daily standup meetings (“huddles”)

(Skip to slide #43 to watch this webinar)

Page 4: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Two Great Books (Watch this webinar)

Page 5: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Strategy Deployment (Watch this webinar)

Page 6: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Strategy Deployment

• “Management compass”

• Gets the organization aligned around “true north”

• Aligns metrics & improvement

• Create focus

• Visual & transparent

(Watch this webinar)

Page 7: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

True North /

Balanced Scorecard • Safety

– Falls – Infection rates

• Quality – Preventable morality – Waiting time for appointment

• People – Engagement index – Staff injuries

• Finance – Operating margin – Productivity

• Customer – Customer loyalty score

(Watch this webinar)

Page 8: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

How KaiNexus Helps

• Tag OIs to “strategic initiatives”

(Watch this webinar)

Page 9: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

How KaiNexus Helps

• Tag OIs to “strategic initiatives”

• Run reports on those strategic initiatives

• Everything is in one place, accessible

(Watch this webinar)

Page 10: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Process Audits / Rounding (Watch this webinar)

Page 11: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

“Gemba Walks”

“...Kaplan tours the hospital daily looking for problems and solutions. Everyone is encouraged to look for changes to make work more efficient.”

(Watch this webinar)

Page 12: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Process Audits &

Management Rounding

• Traditional:

– “Caught you” and “write you up”

• Lean:

– Inquiring: Ask why?

– Different = better? • YES Hey! That’s a

Kaizen!

(Watch this webinar)

Page 13: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Visual Management of Rounding (Watch this webinar)

Page 14: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Is Rounding Happening? (Watch this webinar)

Page 15: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Michael Lombard, MBA, PMP

• Corporate Director of Operational Excellence at Cornerstone Healthcare Group

• 10 years Lean, 5 years healthcare

• Kata Learner & Coach

@mikelombard

(Watch this webinar)

Page 16: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Images by Mike Rother

(Watch this webinar)

Page 17: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

How KaiNexus Helps

• Identify problems / opportunities / solutions

(Watch this webinar)

Page 18: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

How KaiNexus Helps

• Identify problems / opportunities / solutions

• Track data about % of patient rounding completed

(Watch this webinar)

Page 19: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

How KaiNexus Helps

• Identify problems / opportunities / solutions

• Track data about % of patient rounding completed

• Search existing OIs

(Watch this webinar)

Page 20: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Performance Measures (Watch this webinar)

Page 21: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

The Problems With Typical Metrics

• Monthly

• Long lag times

• High-level financial metrics

• Away from the workplace

(Watch this webinar)

Page 22: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Daily Visual Metrics

• Why Daily Metrics? – Fast feedback

– Problem solving opportunities • Track issues on the charts

• Why Visual Metrics? – “Keeping score”

– “How are we doing today?”

(Watch this webinar)

Page 23: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Performance Measures

• Traditional:

– Judge people or teams as “good” or “bad”

• Lean:

– Lean Leaders, like leaders anywhere, want to see measurable results

– But, they know that the result comes from the process

(Watch this webinar)

Page 24: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

How KaiNexus Helps (Watch this webinar)

Page 26: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Kaizen & Continuous Improvement (Watch this webinar)

Page 27: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Michael Lombard

@mikelombard

(Watch this webinar)

Page 28: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Kaizen Boards (Watch this webinar)

Page 29: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Challenges With Boards

• Visibility is only local within the team

• Can’t be used by distributed teams

• Hard to share & spread ideas

• Hard to tabulate benefits

• Hard for senior leaders or P.I. specialists to see who needs help

(Watch this webinar)

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How KaiNexus Helps (Watch this webinar)

Page 31: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Daily Huddles (Watch this webinar)

Page 32: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Daily Huddles

• The “whole” team

• Stand up!

• 10 minutes

• Rotate leadership

• Standard agenda

(Watch this webinar)

Page 33: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Huddles in a Hospital Lab (Watch this webinar)

Page 34: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Huddle Standard Agenda • Safety topic

• Patient schedule for the day

• Do we anticipate any potential obstacles?

• Is anything out of the ordinary happening at the facility?

• Staffing for the day

• Improvement opportunities – what are we tracking and what is our goal?

• Staff time to share future improvement ideas

Credit: Healthcare Performance Partners: http://www.leanhealthcareexchange.com/?p=4198

(Watch this webinar)

Page 35: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

How KaiNexus Helps

• Brian Taber, PT, MSPT, DPT (Watch this webinar)

Page 36: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Wrap Up (Watch this webinar)

Page 37: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

The Lean In Daily Work Model is a

System

• Visual metrics in the absence of team huddles & leadership gemba walks quickly becomes wallpaper…

Credit: University of Michigan Health System

(Watch this webinar)

Page 38: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

The Lean In Daily Work Model is a

System

• Team huddles & leadership gemba walks in the absence of visual metrics quickly becomes a social event…

Credit: University of Michigan Health System

(Watch this webinar)

Page 41: Daily Lean Management with KaiNexus: From Huddle Boards to Web-Based Technology (KaiNexus Webinar)

Thanks! • Web:

– www.kainexus.com

– blog.kainexus.com

• Past Webinars:

– www.kainexus.com/webinars

• Social media:

– www.twitter.com/kainexus

– www.linkedin.com/company/kainexus

– www.facebook.com/kainexus

Mark Graban @MarkGraban

[email protected]

Dr. Gregory Jacobson Chief Product Officer

[email protected]