Cross-cultural communication CROSS-CULTURAL COMMUNICATION NONVERBAL COMMUNIACTION.

CROSS-CULTURAL COMMUNICATION

NONVERBAL COMMUNIACTION

on A Communications ModelA Communications Model

Channel

Sender Message Audience

Feedback

TALKING WITHOUT TALKINGTALKING WITHOUT TALKING

NONVERBAL COMMUNICATION - NONVERBAL COMMUNICATION - COMMUNICATING WITHOUT WORDSCOMMUNICATING WITHOUT WORDS

Body LanguageBody Language

• Although language is the single

most important element in

communication, it is by no

means the only one.

• It has been said that

communication is only 20%

verbal while the rest is

intonation, body language, etc.5

on How Men React When They See A Pretty GirlHow Men React When They See A Pretty Girl

• The American lifts his eyebrows

• The Italian presses his forefinger into his cheeck and whistles

• The Greek strokes his cheek

• The Brazilian puts an imaginary telescope to his eye

• The Frenchman kisses

his fingertips

• The Arab grasps his beard.

on Seven Main Elements Of Body LanguageSeven Main Elements Of Body Language

• Facial expressions

• Gaze and eye-contact

• Posture

• Gestures

• Proximity

• Touching

• Appearance

on KINESICSKINESICS

• Communicating through body movements

• Facial expressions

• Body posture

Facial ExpressionsFacial Expressions• Facial expressions are the most important

aspect of body language. Your face is highly visible, it is mobile and flexible, and is capable of indicating your innermost feelings to other people.

• E.g. your likes and dislikes, or a subtle ‘happy’ face can display your joy at a rival’s misfortune even if you are expressing your deepest sympathy.

• Emotions are also often displayed in facial expressions even when you would prefer to hide them.

• Your face = a spontaneous communicator of messages!

on Gaze And Eye-ContactGaze And Eye-Contact

In many Western countries, particularly in the business culture, direct eye contact is

standard procedure. While eye contact can imply sincerity and honesty in other

cultures just as it does in e.g. the US, in many Asian countries, including Japan,

looking straight into someone’s eyes could be considered intimidating or a sign of

aggression.

PosturePosture

• How you move your body, • how you stand or sit and the position of your limbs, • all reflect your attitudes and feelings about yourself and towards others.

on GesturesGestures

In certain circumstances you can use gestures to replace the need for words.

Indeed, it might be the only way of communicating is by gestures, especially if

you are trying to communicate with someone who does not speak your own

language or any other language you know.

It is quite often the subconscious gestures, of which you are unaware, that

reveal a great deal about your innermost thoughts. Reading and

interpreting these unintended gestures can provide a greater

understanding of the communication that is taking place.

on PROXEMICS PROXEMICS

• The use space to communicate

• The personal bubble of space - nine inches to over

twenty inches

• North Americans prefer more distance than from

Latin and Arab cultures

on ProximityProximity

Think about how much personal distance you generally prefer

and then think about the different you encounter on a daily basis

TouchingTouchingThink about how much touching behaviour is appropriate in your culture, under what

circumstances, and with whom.

on Shaking HandsShaking Hands

• Germany and the United States have firm handshakes, with the German being very brief and the US being about three to four seconds

• France, Guatemala, and Japan have more limp handshakes

• Singapore has a longer handshake (10+ seconds)

• Women should be the first to offer a hand for a handshake in New Zealand, Singapore, South Korea, or Taiwan

• In South Korea, more respect is shown by cupping your left hand under your right forearm, as if supporting your right forearm during the hand shake

• A traditional bow may be used in China, Hong Kong, or Japan

on Shaking HandsShaking Hands

• Traditional greeting in

– India is namaste - place the hands in a praying position, palms together with the fingers just beneath the chin, bow and say “namaste”

– Thailand: place, the hands, palms together, in front of the chin, bow the head to touch the top of the fingers, and say “wai”

• Women may greet other women by patting the right forearm or shoulder in Chile, Costa Rica, El Salvador, Honduras, Mexico, Nicaragua, or Panama

• Countries with Hindu and Muslim religions forbid public contact between men and women. When in these countries, follow your host’s cue to determine if religious tradition will be followed.

• Women should wait for a man to offer his hand first in a Hindu or Muslim country, if a western handshake is going to be used

AppearanceAppearance• Your self- image is reflected through your

– appearance – Dress: appropriate for the occasion – Grooming: hair, beard, make up, etc.

• Your personal appearance often creates an initial impression that sometimes is very difficult to change.

• Your personal appearance is of importance when you consider body language because it is an aspect over which you have considerable control.

• Although very little can be done about the shape, features and size of your body, much can be done about what you wear, how you wear it and the total picture of how you look.

Done for The Day

Cross-cultural communication CROSS-CULTURAL COMMUNICATION NONVERBAL COMMUNIACTION.

Documents

Transcript of Cross-cultural communication CROSS-CULTURAL COMMUNICATION NONVERBAL COMMUNIACTION.

The Cultural in Cross Cultural Neuropsychology

Inter Cultural and Cross Cultural Research

Cross Cultural Management - faugeron.online.fr Documents/MasterMS1#INSEEC... · 2.2 Hall’s communication context ... Building cross-cultural competences, 2000 ... Cross Cultural

Cross-cultural Research, Evolutionary Psychology, and ...philsci-archive.pitt.edu/12091/1/cross-cultural... · Cross-cultural Research, Evolutionary Psychology, and Racialism: Problems

Cross-Cultural Psychologyassets.cambridge.org/97805217/62120/frontmatter/9780521762120... · Cross-Cultural Psychology THIRD EDITION Cross-Cultural Psychology is a leading textbook

BASICS OF CROSS-CULTURAL COMMUNICATION Communication definedCommunication defined Communication processCommunication process Cross-cultural communicationCross-cultural.

Cross cultural survey_workshop_dublin_2012

Issues in Cross Cultural Communicationteaching.up.edu/bus511/xculture/communication styles slides.pdf · Cross-cultural communication a ... effective in this cross-cultural incident?

CROSS CULTURAL TRAINING IM CONSULTANTS. Cross-cultural Effectiveness: Profile Diagram Source: Browaeys & Price, Understanding Cross-cultural Management,1.

Contributions of Cross-Cultural Research to Educational ...lchc.ucsd.edu/Pubs/cross-cultural-contribution.pdf · Contributions of Cross-Cultural Research to Educational Practice ...

Shakoor Ward, Ph.D. Professional Development Coordinator ......Note. 3C = cross-cultural competence; CCAI = Cross-Cultural Adaptability Inventory; CCSS = Cross-Cultural Sensitivity

Why Cross Cultural Competency? - Magellan Healthsites.magellanhealth.com/media/1347698/why_cross... · Why Cross Cultural Competency? The Importance and Need for Cross Cultural Competency

CROSS-CULTURAL CULTURAL INTEGRATION IN CBT:

Cross-cultural Marketing in Asia Cross-Cultural …praetcar/Home_page/publications_and...Cross-cultural Marketing in Asia Cross-Cultural Strategies 121 INTRODUCTION Marketers of goods

Developing Cross-Cultural Leadership Skills and Cross ... · skills in order to increase their cross-cultural team performance, and transform their cross-cultural teams into effective

1 Cross-Cultural Training Courses Nicole Späth, Cultural Scientist M.A. and Cross-Cultural Trainer © Nicole Späth, Cultural Scientist M.A. and Cross-Cultural.

International Journal of Cross Cultural · PDF fileInternational Journal of Cross Cultural Management 2008; 8; ... CCM International Journal of Cross Cultural ... effective in cross

VISUAL COMMUNIACTION 08/2012

Cross Cultural Understanding

Cultural Diversity in Cross-Cultural Settings