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Creating unforgettable experiences to increase the impact of your learning

EXPERIENCES

@shackletonjones @K_temowo

CREATING UNFORGETTABLE

Session F7

13:30 – 14:30

INTRODUCTIONS

@shackletonjones @K_temowo

DislikedIneffective

Cheap

Training isn’t working. The world is changing. The way we learn everyday no longer resembles educational conventions.

The Problem

CLASSROOM E-LEARNING

LikedIneffectiveExpensive

EXPERIENCES RESOURCES

We design experiences that simulate real challenges.We offer resources that help people get the job done.

The Solution

Turning educational programmes into

simulations of real work

Allowing people to earn badges, develop

a portfolio & transferrable skills

Designing digital resources around everyday tasks &

challenges

Enabling people to perform, by accessing support at the point of

need

Be convinced Support and guidance

Feel inspired or engaged Simple practical stuff

THE ORGANISATION WANTS ME TO…

I WANT…

Understand why To understand how

Care less

Story ChecklistGuideAnimation

PUSH PULL

Experience

Care more

When to do which?

Resources:A simple way to get the right resources to the right people at the right time.

© PA Knowledge Limited 2017 8

Experiences:

@shackletonjones @K_temowo

PHASE ONE

PLANNING

1. Pick up your card.

2. Read it, but KEEP IT SECRET.

3. You will have 15 mins to plan how to build the tallest most elegant structure, using the materials provided.

GET PLANNING!

15mins

@shackletonjones @K_temowo

PHASE TWO

BUILDING

GET BUIDLINGGET BUILDING!

15mins

@shackletonjones @K_temowo

DEBRIEF

@shackletonjones @K_temowo

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WHAT IS EXPERIENCE DESIGN?

EXPERIENCE EXAMPLES

Compliance Culture Change Transformation Learning

Think Customer!

Innovation challenge

Difficult Conversations

Project-basedEngagement Leadership

Introduce AgileSafety Matters

Bring Yourself to Work The Leader’s Dilemma

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WHAT EXPERIENCE DESIGN IS NOT

o Being talked at

o PowerPoint or information-led

o Boring or uninteresting

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WHAT EXPERIENCE DESIGN IS

o Always with the audience’s experience in mind.

o Typically free of, or light-on, content.

o Often requires the audience to overcome a challenge and therefore requires active participation and self-reflection.

03WHY THIS

PROGRAMME

MATTERS

10:00 – 10:30

Q&A during

the break

THANKS

EXTRAORDINARY

@shackletonjones @K_temowo