Post on 18-Jan-2016
Chapter 5
We listen to Verbal messagesmessages, but see Non-Verbal messages
• The best way to understand people it to notice what they do.
• How do they sit/stand?
• Are there facial expressions?
• Do we see gestures?
• What’s the tone of voice?
Body Basics
• Body Language- the way we use our bodies to send messages
• Helps us recognize the truth.
• People remember more of what they see than hear.
• Humans on average produce up
to 700,000 different physical signs.
Positive Body Language
• Relaxed Posture• Lean Closer• Arms Relaxed• Smile at Humor• Good Eye Contact• Nod Agreement• Use Gestures
Negative Body Language• Body Tension
• Arms Folded
• Speaking Hand To mouth
• Fidgeting
OBJECT COMMUNICATION• Anything you wear, carry, decorate with says
about you • Ex. Clothing, hair style, grooming, cosmetics, etc.
2 Important Principles
• You can make yourself look and feel better by using more positive body language.
• Body language is contagious.
INTERPRETING NONVERBAL MESSAGES
• Double Messages?
• Covering Our Own Messages
• Tips–Don’t just look, but see!
–Be alert for behavior patterns.
–Look for clusters of signals.
FACIAL EXPRESSIONS• Six Emotions:>Surprise >Anger
>Disgust >Happiness
>Sadness >Fear
• Not the best place to look (You can disguise your face easily)
ialExpressions
TONE OF VOICE• Pitch
–“Oh” What does it mean to you?•“I’m bored”•“You surprised me”•“I made a mistake”
• Rate –Fast when
excited
–Faster when persuading
LYING
• Can’t depend on smiles and frowns
• Can depend on body posture
• Decreased hand activity
• Increased face touching
• Increased body shifting/Stiff and rigid posture
MULTICULTURAL MESSAGES
• Nonverbal Communication
– Is NOT best when dealing with different cultures
• Gestures– Thumbs up– Nodding head– Tapping head with finger
GREETINGS
• Handshakes
• Hugs/Kisses
• Bows
TOUCHING CUSTOMS• Language of Physical Intimacy
• Most powerful of all Communication Channels
• Appears to affect genders differently
SPACE
• Personal Space- comfort zone where intrusions are unwelcome
• Americans
• Asians
• Latins