Tool - Recognizing Microaggressions and the Messages They Send
Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to...
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Transcript of Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to...
![Page 1: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.](https://reader034.fdocuments.in/reader034/viewer/2022051019/5697bfd71a28abf838cae79a/html5/thumbnails/1.jpg)
Chapter 5
![Page 2: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.](https://reader034.fdocuments.in/reader034/viewer/2022051019/5697bfd71a28abf838cae79a/html5/thumbnails/2.jpg)
We listen to Verbal messagesmessages, but see Non-Verbal messages
• The best way to understand people it to notice what they do.
• How do they sit/stand?
• Are there facial expressions?
• Do we see gestures?
• What’s the tone of voice?
![Page 3: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.](https://reader034.fdocuments.in/reader034/viewer/2022051019/5697bfd71a28abf838cae79a/html5/thumbnails/3.jpg)
Body Basics
• Body Language- the way we use our bodies to send messages
• Helps us recognize the truth.
• People remember more of what they see than hear.
• Humans on average produce up
to 700,000 different physical signs.
![Page 4: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.](https://reader034.fdocuments.in/reader034/viewer/2022051019/5697bfd71a28abf838cae79a/html5/thumbnails/4.jpg)
Positive Body Language
• Relaxed Posture• Lean Closer• Arms Relaxed• Smile at Humor• Good Eye Contact• Nod Agreement• Use Gestures
![Page 5: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.](https://reader034.fdocuments.in/reader034/viewer/2022051019/5697bfd71a28abf838cae79a/html5/thumbnails/5.jpg)
Negative Body Language• Body Tension
• Arms Folded
• Speaking Hand To mouth
• Fidgeting
![Page 6: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.](https://reader034.fdocuments.in/reader034/viewer/2022051019/5697bfd71a28abf838cae79a/html5/thumbnails/6.jpg)
OBJECT COMMUNICATION• Anything you wear, carry, decorate with says
about you • Ex. Clothing, hair style, grooming, cosmetics, etc.
![Page 7: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.](https://reader034.fdocuments.in/reader034/viewer/2022051019/5697bfd71a28abf838cae79a/html5/thumbnails/7.jpg)
2 Important Principles
• You can make yourself look and feel better by using more positive body language.
• Body language is contagious.
![Page 8: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.](https://reader034.fdocuments.in/reader034/viewer/2022051019/5697bfd71a28abf838cae79a/html5/thumbnails/8.jpg)
INTERPRETING NONVERBAL MESSAGES
• Double Messages?
• Covering Our Own Messages
• Tips–Don’t just look, but see!
–Be alert for behavior patterns.
–Look for clusters of signals.
![Page 9: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.](https://reader034.fdocuments.in/reader034/viewer/2022051019/5697bfd71a28abf838cae79a/html5/thumbnails/9.jpg)
FACIAL EXPRESSIONS• Six Emotions:>Surprise >Anger
>Disgust >Happiness
>Sadness >Fear
• Not the best place to look (You can disguise your face easily)
ialExpressions
![Page 10: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.](https://reader034.fdocuments.in/reader034/viewer/2022051019/5697bfd71a28abf838cae79a/html5/thumbnails/10.jpg)
TONE OF VOICE• Pitch
–“Oh” What does it mean to you?•“I’m bored”•“You surprised me”•“I made a mistake”
• Rate –Fast when
excited
–Faster when persuading
![Page 11: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.](https://reader034.fdocuments.in/reader034/viewer/2022051019/5697bfd71a28abf838cae79a/html5/thumbnails/11.jpg)
LYING
• Can’t depend on smiles and frowns
• Can depend on body posture
• Decreased hand activity
• Increased face touching
• Increased body shifting/Stiff and rigid posture
![Page 12: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.](https://reader034.fdocuments.in/reader034/viewer/2022051019/5697bfd71a28abf838cae79a/html5/thumbnails/12.jpg)
MULTICULTURAL MESSAGES
• Nonverbal Communication
– Is NOT best when dealing with different cultures
• Gestures– Thumbs up– Nodding head– Tapping head with finger
![Page 13: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.](https://reader034.fdocuments.in/reader034/viewer/2022051019/5697bfd71a28abf838cae79a/html5/thumbnails/13.jpg)
GREETINGS
• Handshakes
• Hugs/Kisses
• Bows
![Page 14: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.](https://reader034.fdocuments.in/reader034/viewer/2022051019/5697bfd71a28abf838cae79a/html5/thumbnails/14.jpg)
TOUCHING CUSTOMS• Language of Physical Intimacy
• Most powerful of all Communication Channels
• Appears to affect genders differently
![Page 15: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.](https://reader034.fdocuments.in/reader034/viewer/2022051019/5697bfd71a28abf838cae79a/html5/thumbnails/15.jpg)
SPACE
• Personal Space- comfort zone where intrusions are unwelcome
• Americans
• Asians
• Latins