2009 2010 2011 2012 2013 20140

2

4

6

8

10

12

14

16

18

20

Number of Complaints Received vs Complaints Solved

Complaints Received Complaints Closed

Summary as of April 2014

Key Statistics for RSPO Complaints

Summary as of April 2014

24% 3

7% 1

1839%

1430%

12%

24%

511%

Breach of Code of Conduct

CB credibility

Burning

FPIC / NCR

HCV

Human rights violation

NPP

Other

Distribution by Category/ Type of Complaint

Key Statistics for RSPO Complaints

921%

2456%

25%

25%

12%

512%

Malaysia Indonesia

France PNG

Cameroon Liberia

Singapore

Distribution by Country of Complaint

Summary as of April 2014

Key Statistics for RSPO Complaints

Summary as of April 2014

(A) Complaint received

(B) Complaint categorised

(C) Panel convened

(D) Complaint legitimate

(E) Reviewing response

(F) Action plan

(G) Case Closed for monitoring

(H) Case Closed

(I) Resubmission of complaint

(J) No case

(K) No response/ no action from member

(L) Termination

0 2 4 6 8 10 12 14 16 18

2

2

1

0

7

10

5

18

0

0

0

0

Distribution by Status of Complaint

Key Statistics for RSPO Complaints

Formal complaints: 46Case closed: 18; Case closed for monitoring: 5Open case: 23