Case complaints key stats for April
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Transcript of Case complaints key stats for April
2009 2010 2011 2012 2013 20140
2
4
6
8
10
12
14
16
18
20
Number of Complaints Received vs Complaints Solved
Complaints Received Complaints Closed
Summary as of April 2014
Key Statistics for RSPO Complaints
Summary as of April 2014
24% 3
7% 1
1839%
1430%
12%
24%
511%
Breach of Code of Conduct
CB credibility
Burning
FPIC / NCR
HCV
Human rights violation
NPP
Other
Distribution by Category/ Type of Complaint
Key Statistics for RSPO Complaints
921%
2456%
25%
25%
12%
512%
Malaysia Indonesia
France PNG
Cameroon Liberia
Singapore
Distribution by Country of Complaint
Summary as of April 2014
Key Statistics for RSPO Complaints
Summary as of April 2014
(A) Complaint received
(B) Complaint categorised
(C) Panel convened
(D) Complaint legitimate
(E) Reviewing response
(F) Action plan
(G) Case Closed for monitoring
(H) Case Closed
(I) Resubmission of complaint
(J) No case
(K) No response/ no action from member
(L) Termination
0 2 4 6 8 10 12 14 16 18
2
2
1
0
7
10
5
18
0
0
0
0
Distribution by Status of Complaint
Key Statistics for RSPO Complaints
Formal complaints: 46Case closed: 18; Case closed for monitoring: 5Open case: 23