Building Relationships

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Presented by Diane Althoff on 28 February 2012 as part of the Big Talk From Small Libraries Conference. http://nlcblogs.nebraska.gov/bigtalkDian

Transcript of Building Relationships

Building RelationshipsThat Grow Your Library

A library experience in Gregory, South Dakota

About our library…

• History• Service• Staff

We have a library?

PRIMARY PARTNERS• Patrons• Board of Trustees• State Library• City Council

We have a library!

SECONDARY PARTNERS

•Local News Outlets

•Tech Support Personnel

•Chamber of Commerce

Needs Discovery

• Observe• Listen• Ask• Develop Plan• Partner to serve

Community issues

•Many shut-ins

•Busy moms

•Unemployment

•Returning young adults

•Low income/financial difficulties

•Home school families

•Education assist for all ages

SHUT-INS

SERVICEBooks on Wheels

PARTNERSNewspaperMinisteriumNursing FacilitiesState Library

NEW GOAL

BUSY MOMSSERVICE

availability

PARTNERSTrustees & City CouncilPatronsState LibraryGregory Book Club

NEW GOAL

UNEMPLOYMENTSERVICE

assist with resumes & job searches

PARTNERSBIDCommunity BusinessesSD Dept of LaborStaffTrusteesState LibraryCommunity Leaders

NEW GOAL

RETURNING YOUNG ADULTS

SERVICEpoint to partners that can help

PARTNERSState GovBIDChamber of Commerce

NEW GOAL

LOW INCOME/FINANCIAL DIFFICULTYSERVICE

point to partners that can help

PARTNERSFood PantryThrift StoreMinisteriumState LibraryTrusteesStaff

NEW GOAL

HOME SCHOOL FAMILIES

SERVICEProvide access to materials

PARTNERSSchoolPatronsState Library

NEW GOAL

TOURISTS/HUNTERSSERVICE

Communication; PR resources

PARTNERSCity CouncilTrusteesLocal RestaurantsStaffChamber of Commerce

NEW GOAL

EDUCATION ASSIST FOR ALL AGESSERVICE

Provide learning resources

PARTNERSCity CouncilTrusteesState LibraryStaffSchool

NEW GOAL

Partnerships Help Libraries Grow2009 2011

Registrations 364 628

Circulation (books) 4147 8566

Reference Questions 822 1698

Computer Users 1404 1262

Library Attendance 5430 7794