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TITLE PAGE
OIL & GAS REGISTERED CONTRACTOR SATISFACTION AND WHETHER
COLLABORATION AND PARTNERING ARE HAPPENING IN A BESPOKE
CONTRACT
MOHD. NORIZAM BIN MD. SALLEH
A Masters Project submitted in partial fulfilment of the requirements for thedegree of Master Project Management
Centre for Graduate StudiesOpen University Malaysia
2012
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OIL & GAS REGISTERED CONTRACTOR SATISFACTION AND WHETHER
COLLABORATION AND PARTNERING ARE HAPPENING IN
A BESPOKE CONTRACT
MOHD. NORIZAM BIN MD. SALLEH
October 2012
ABSTRACT
This dissertation shall spell out some definitions and the differences between thestandard contract and bespoke contract. Most researches that had been conducted in the
past were more focused on the issues faced by the client/project providers with their
registered contractors e.g. qualities of works, reasons of being late, disputes, variation
orders, poor management and planning, voidable of construction contract, extension of
time claims and etc. All those studies were normally concentrating on standard contract
which are widely used in our country e.g. PWD 203a/b (rev. 2007), PAM, CIDB, IEM
and etc. Therefore the author felt there is a need to carry out a study to find out whether
bespoke contract which are commonly used by the oil and gas and telecommunication
sectors can offers better relation between client and the contractors, towards modern
approach such as win-win strategy instead of win-lose, smart partnering, collaboration,
cooperative, shared risk and etc. This study shall concentrate on whether the registeredcontractors involved in this kind of contract trully understood and are satisfied with the
Condition of Contract, which bind their construction works.
A set of questionnaire will be distributed among the respondents which consist of the
companys owner and the contractors management staffs e.g. their project managers,
contract managers, engineers, quantity surveyor and construction manager. The
questionnaires and the survey are designed to measure and identify the level of
satisfaction of the targeted group of a Natural Gas Providers Condition of Contract
and whether collaboration and partnering are practised. Collected data from the
questionnaires will be examined, analysed and is expected to be able to determine the
level of satisfaction of the targeted group and conclusion will later be made. The
findings and conclusions will be able to advise us whether or not the contractors
understand the Condition of Contract correctly, whether it offers a good relationship
between client and contractors towards achieving smart partnership, win-win
approach, long-term relationships, cooperative, collaboration, shared risk and etc.
From the questionnaires gathered and analysed, conclusions and suggestions may
further strengthen the bond between client and the contractors will be made. At the end
of the report, recommendations will be made on what are the requirements for future
studies.
(Keywords: Oil & Gas Registered Contractor Satisfaction, Collaboration, Partneringand Bespoke Contract)
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KEPUASHATIAN KONTRAKTOR GAS & MINYAK BERDAFTAR DAN
SAMADA USAHA-SAMA DAN PERKONGSIAN BERLAKU DALAMKONTRAK BESPOK
MOHD. NORIZAM BIN MD. SALLEH
Oktober 2012
ABSTRAK
Penulisan ini akan menyentuh sedikit definisi dan perbezaan di antara kontrak standard
dan kontrak bespok. Kebanyakkan penyelidikan yang dilakukan terdahulu lebih terarah
kepada masalah-masalah yang dihadapi oleh pihak pemberi kontrak dengan kontraktor-kontraktor berdaftar mereka seperti kualiti kerja, sebab kelewatan, pertikaian, variasi
kerja, pengurusan dan perancangan yang lemah, kontrak yang terbatal, tuntutan
tambahan masa dan lain-lain. Kebanyakkan kajian tersebut lebih menjurus kepada
kontrak standard yang digunakan dengan meluas di negara ini seperti JKR 203a/b (versi
2007), PAM, CIDB, IEM dan lain-lain. Jestru penulis merasakan satu keperluan untuk
menjalankan kajian untuk mengenal-pasti samada kontrak bespok yang digunakan
dengan meluas oleh sektor minyak dan gas serta telekomunikasi menawarkan hubungan
yang lebih baik di antara pihak pemberi kontrak dengan para kontraktor di dalam
mencapai pendekatan moden seperti strategi menang-menang, perkongsian, kolaborasi,
kerja-sama, berkongsi risiko dan lain-lain. Kajian ini akan mengkaji adakah kontraktor
minyak dan gas berdaftar yang terlibat dalam kontrak sebegini lebih memahami dan
berpuas-hati dengan Kondusi Kontrak yang memeterai kerja-kerja pembinaan
mereka.
Satu set soalan soal-selidik akan diagihkan kepada responden yang terdiri daripada
pemilik syarikat dan staf pengurusan seperti pengurus projek, pengurus kontrak,
jurutera, jurukur bahan dan pengurus pembinaan. Soalan soal-selidik dan kaedah
pemeriksaan telah direka khas agar ianya dapat menilai dan mengenal-pasti tahap
kepuasan kelompok sasaran terhadap Kondusi Kontrak yang digunakan oleh sebuah
syarikat Pembekal Gas Asli, juga samada kolaborasi dan usaha-sama dipraktikkan.
Data-data yang dikumpul akan diperiksa, dianalisis dan dijangka akan membolehkantahap kepuasan kumpulan sasaran dikenal-pasti dan keputusanya diketahui. Keputusan
yang diperolehi akan mengenal-pasti samada pihak kontraktor memahami Kondusi
Kontrak sepenuhnya, samada ianya menawarkan hubungan yang baik di antara pihak
pemberi kontrak dan kontraktor di dalam mencapai kerja-sama bijak, pendekatan
menang-menang, hubungan jangka-panjang, usaha-sama, kolaborasi, perkongsian
risiko dan lain-lain. Daripada soal-selidik yang dikumpul dan telah dianalisis,
kesimpulan di ikuti dengan cadangan akan diberikan yang mungkin boleh
mempereratkan lagi hubungan di antara pihak pemberi kontrak dengan kontraktor. Pada
penghujung laporan, cadangan akan keperluan terhadap kajian lanjutan akan diberikan.
(Kata kunci: Kepuashatian Kontraktor Minyak & Gas Berdaftar, Usaha-sama,Perkongsian dan Kontrak Bespok).
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ACKNOWLEDGEMENT
I would like to thank Allah the Almighty for giving me the strength to complete this
study. To my supervisor Ir. David Lee Seng Thean, I would sincerely express my
gratitude for all the guidance and thoughts that he had given me from the beginning
until the final stage in order to complete this research.
Many thanks to all the respondents who had assisted me in the surveys carried out for
my research and all the CGS staff that had directly or indirectly assisted me too. Not
forgetting my beloved wife, my son other members of my family and friends who had
motivated me throughout the research. Last but not least, I would also like to thank
everyone who had contributed to the success of my research.
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DECLARATION
Name: Mohd . Norizam Bin Md. Salleh
Matric Number: CGS 00534317
I hereby declare that this Masters Project is the result of my own work, except for
quotations and summaries which have been duly acknowledged.
Signature: Date: 12th
October 2012
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TABLE OF CONTENTS
COVER PAGE AND SPINE .................................................................................................. i
TITLE PAGE ......................................................................................................................... ii
ABSTRACT.......................................................................................................................... iiiABSTRAK ............................................................................................................................ iv
ACKNOWLEDGEMENT ..................................................................................................... v
DECLARATION .................................................................................................................. vi
TABLE OF CONTENTS ..................................................................................................... vii
LIST OF ABBREVIATIONS ............................................................................................... xi
CHAPTER 1: INTRODUCTION .......................................................................................... 1
1.1 Background Study ........................................................................................................ 1
1.2 Problem Statement ....................................................................................................... 2
1.3 Objective of the Study .................................................................................................. 3
1.4 Key Questions .............................................................................................................. 4
1.5 Scope of Study .............................................................................................................. 4
1.6 Significance of Study ................................................................................................... 6
1.7 Assumption and Limitation .......................................................................................... 7
1.8 Dissertation Structure ................................................................................................... 8
1.8.1 Chapter 1: Introduction .......................................................................................... 8
1.8.2 Chapter 2: Literature Review ................................................................................. 9
1.8.3 Chapter 3: Research Methodology ......................................................................... 9
1.8.4 Chapter 4: Data Collection and Analysis ......................................................... 10
1.8.5 Chapter 5: Conclusion and Recommendations .................................................... 10
CHAPTER 2: LITERATURE REVIEW ............................................................................. 13
2.1 Introduction ................................................................................................................ 13
2.2 Registered Contractors Satisfaction .......................................................................... 13
2.3 Bespoke Contract ........................................................................................................ 16
2.4 Collaborative Approach .............................................................................................. 18
2.5 Partnering ................................................................................................................... 25
2.6 Research Instrument ................................................................................................... 32
2.7 Summary ..................................................................................................................... 33
CHAPTER 3: RESEARCH METHODOLOGY ................................................................. 35
3.1 Introduction ................................................................................................................ 353.2 Research Design ......................................................................................................... 36
3.3 Survey Method ........................................................................................................... 37
3.3.1 Questionnaires ...................................................................................................... 38
3.3.2 Semi Structures Interview .................................................................................... 40
3.3.3 Pilot Study ............................................................................................................ 41
3.4 Sampling Method ....................................................................................................... 41
3.4.1 Respondents ......................................................................................................... 42
3.4.2 How to Distribute the Questionnaires Forms. ...................................................... 42
3.5 Likert Scale ................................................................................................................. 43
3.6 Data Analysis.............................................................................................................. 43
3.6.1 SPSS to Analyse Data and Identify Their Reliability .......................................... 443.6.2 Average Index (AI) .............................................................................................. 45
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TABLE OF CONTENT, continued
3.6.3 Validation of the Research Instrument ................................................................. 46
3.7 Research Framework .................................................................................................. 48
3.8 Summary ..................................................................................................................... 50
CHAPTER 4: DATA COLLECTION AND ANALYSIS .................................................. 51
4.1 Introduction ................................................................................................................ 51
4.2 Findings ...................................................................................................................... 52
4.2.1 Result from the Pilot Study .................................................................................. 52
4.3 Result from Data Collection ....................................................................................... 53
4.3.1 Demographic of the Respondents ........................................................................ 55
4.3.1.1 Question no 1 ................................................................................................. 55
4.3.1.2 Question no 2, How long the respondent company was already in the
industry? ................................................................................................................... 56
4.3.1.3 Question 3: Respondents Age ...................................................................... 57
4.3.1.4 Question 4: Respondents Gender ................................................................. 58
4.3.1.5 Question 5: Respondents Marital Status ....................................................... 58
4.3.1.6 Question 6: Respondents Education Background ........................................ 59
4.3.1.7 Question 7: Respondents Current Position ................................................... 60
4.3.1.8 Question 8: Respondents Number of Years in the Company ....................... 61
4.3.1.9 Question 9: Respondents Number of Years Working in the Industry .......... 62
4.3.1.10 Question 10: Respondents Total Number of Years of Working
Experiences ................................................................................................................ 62
4.3.1.11 Question 11: Whether Respondents Know What is a Bespoke Contract? . 63
4.3.2 Findings From the Key Questions........................................................................ 64
4.3.2.1 Registered Contractor Satisfaction on the Bespoke Form of ContractUsed ........................................................................................................................... 65
4.3.2.2 Establishment and communication of conflict resolution strategy ................ 68
4.3.2.3 Commitment to Win-win Attitude ................................................................. 70
4.3.2.4 Regular Monitoring of Partnering and Collaboration Process ....................... 72
4.3.2.5 Clear Definition of Responsibilities .............................................................. 73
4.3.2.6 Mutual Trust .................................................................................................. 74
4.3.2.7 Willingness to Eliminate Non-value Added Activities .................................. 75
4.3.2.8 Early Implementation of Partnering Process ................................................. 76
4.3.2.9 Willingness to Share Resources among Project Participants ......................... 77
4.3.2.10 Ability to Generate Innovative Ideas ........................................................... 78
4.3.2.11 Frequency for Subcontractors Involvement ............................................... 794.4 Testing Goodness of Data .......................................................................................... 79
4.4.1 Reliability Statistics ............................................................................................. 80
4.5 Summary ..................................................................................................................... 80
CHAPTER 5: DISCUSSION, CONCLUSION AND RECOMMENDATION .................. 87
5.1 Introduction ................................................................................................................ 87
5.2 Summary of Main Findings ........................................................................................ 87
5.2.1 Research Objective no. 1 ...................................................................................... 87
5.2.2 Research Objective no. 2 ...................................................................................... 88
5.2.3 Research Objective no. 3 ...................................................................................... 89
5.3 Limitations .................................................................................................................. 905.4 Conclusion .................................................................................................................. 91
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TABLE OF CONTENT, continued
5.5 Recommendations for Future Studies ........................................................................ 91
REFERENCES .................................................................................................................... 93
APPENDIX A COVER LETTER TO THE RESPONDENT .......................................... 99APPENDIX B THE QUESTIONNAIRES ..................................................................... 101
LIST OF FIGURES
Figure 1. 1: Research Flow Chart (Adapted from:Chong, 2008) ........................................ 12
Figure 2. 1: Summary of significant factors affecting from partnering success. ................. 31
Figure 3. 1: Five (5) Category Scale to Show the Levels of a Person According to a
Question Asked. ................................................................................................ 43
Figure 3. 2: Framework for Research Methodology ............................................................ 49
Figure 4. 1: Number of Years the Present Company in the Industry. .................................. 56
Figure 4. 2: Respondents Age. ........................................................................................... 57
Figure 4. 3: Respondents Gender. ...................................................................................... 58
Figure 4. 4: Respondents Marital Status. ............................................................................ 59
Figure 4. 5: Respondents Education Background. ............................................................. 60
Figure 4. 6: Respondents Current Position. ........................................................................ 60
Figure 4. 7: Respondents Number of Years Working in Current Company. ..................... 61Figure 4. 8: Respondents Number of Years Working in Oil & Gas Industry. ................... 62
Figure 4. 9: Respondents Total Number of Years Working Experiences. ......................... 63
Figure 4. 10: Whether Respondent Know What Bespoke Contract is? ............................... 64
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LIST OF TABLES
Table 4. 2: Results on the Questions Under Registered Contractor Satisfaction on the
Bespoke Form of Contract Uses ....................................................................... 66Table 4. 3, continued ............................................................................................................ 67Table 4. 4: Frequency for Establishment and communication of conflict resolution
strategy .............................................................................................................. 68Table 4. 5: Results on the Questions under Establishment and Communication of
Conflict Resolution Strategy ............................................................................. 69Table 4. 6: Frequency for Commitment to Win-win Attitude ............................................. 70Table 4. 7: Results on the Questions under Commitment to Win-win Attitude .................. 71Table 4. 8: Results on the Questions under Regular Monitoring of Partnering and
Collaboration Process ....................................................................................... 73Table 4. 9: Frequency for Clear Definition of Responsibilities ........................................... 73Table 4. 10: Results on the Questions under Clear Definition of Responsibilities ............. 74Table 4. 11: Frequency for Mutual Trust ............................................................................. 74Table 4. 12: Results on the Questions under Mutual Trust ................................................. 75Table 4. 13: Frequency for Willingness to Eliminate Non-value Added Activities ............ 75Table 4. 14: Willingness to Eliminate Non-value Added Activities ................................... 76Table 4. 15: Frequency for Early Implementation of Partnering Process ........................... 76Table 4. 16: Results on the Questions under Early Implementation of Partnering Process 77Table 4. 17: Frequency for Willingness to Share Resources among Project Participants ... 77Table 4. 18: Results on the Questions under Willingness to Share Resources among
Project Participants ........................................................................................... 78Table 4. 19: Frequency for Ability to Generate Innovative Ideas ....................................... 78Table 4. 20: Results on the Questions under Ability to Generate Innovative Ideas ............ 78Table 4. 21: Frequency for Subcontractors Involvement ................................................... 79Table 4. 22: Results on the Questions under Subcontractors Involvement ........................ 79Table 4. 23: Reliability Statistics ......................................................................................... 80
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LIST OF ABBREVIATIONS
% percentage
& and
/ Or
APM Association for Project Management
CGS Centre of Graduate Studies
CIDB Construction Industry Development Board
Dr Doctor of Philosophy
DOSH Department of Safety and Health
e.g. Example
EC Energy Commissions of MalaysiaEOT Extension of Time
et al. et al. also known as and others
FIDIC International Federation of Consulting Engineers
GLCs Government Linked Companies
ICE Institution of Civil Engineer
IEM The Institution of Engineers Malaysia
ISO International Organisation for Standardization
JCT Joint Contract Tribunal
JKR Jabatan Kerja Raya
KL Kuala Lumpur
LAD Liquidated Ascertain DamageMBAM Master Builders Association Malaysia
MCMC Malaysia Communications and Multimedia Commission
MPM Master of Project Management
NEC New Engineering Contract
NO Number of
OUM Open University Malaysia
PAM Persatuan Arkitek Malaysia
PMC Project Management Company
PWD Public Road Work
SPSS Statistical Package the Social Sciences for Windows
SOR Standard of Rates
VO Variation Order
Cronbachs Alpha
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CHAPTER 1: INTRODUCTION
1.1Background Study
There are various types of contracts for construction business in Malaysia. For
governmental, government linked companies (GLCs) and private contracts standard
form (PWD 203a/b - revision 2007, PAM, CIDB or IEM) are used. For international
contracts, standard contract forms such as the JCT, APM, ICE, FIDIC, NEC and etc.
might be used depending on the country of origin of the project providers and the
consultant or the project management company (PMC) involved. In some industries
such as Oil and Gas and Telecommunications, a modified type of contract derived from
any existing standard form of contract will be used.
Standard form of contract is always labelled as a traditional contract strategy that was
blamed for the edgy relationship between the project provider and the contractors in
achieving a common desired outcome or in other words led them to later fail to perform
as a team. A good thing about standard form of contracts is that they have endured years
of test, were designed by experts in the field, provide a representative viewpoint of the
industry they served and therefore will normally be a fair contract. The standard form of
contract should represent both parties on an equal and a fair share basis and not one-
sided which are sometimes found in a bespoke contract. Standard forms of contract
normally express the obligation of all the parties involved and clarify the scope of the
project well.
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In Malaysia a bespoke contracts are commonly used in the Oil and Gas and
Telecommunication sectors. As the works that to be carried out are specialist jobs, the
clients normally choose to have their own group of registered contractors to do the job.
Although a bespoke contract is often labelled as one-sided contract but with a good
payment term, safeguard given by the project providers, modern contract strategies such
as win-win approach, partnering, joint decisions, collaboration, rewards, cooperation,
trusts and etc., may help in meeting the common project objectives which is to complete
the project within or ahead of time, within budget and at an acceptable quality, safety
and sustainability.
1.2Problem Statement
In the past, researches were more concentrated on the issues faced by the client/project
providers with their contractors. However, the scope of studies is mainly covering other
subjects for instance, the qualities of works, reasons for being late, disputes, variation
orders, poor management and planning, void construction contract, extension of time
claims, acceleration claims and etc. But all these studies were only concerned and
related to the standard form of contract that are widely used in our country e.g. PWD
203a/b (revision 2007), PAM (with quantities), CIDB, IEM and etc.
Traditional contract strategies were always identified as a hindrance to a good working
relationship between the client and the contractors. On the other hand, the modern
contract strategies which encourage the client and contractors to work as a team, work
collaboratively, smart partnering, win-win approach, trust, cooperative, trust, shared
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risk, reward and etc. are encouraging the client and the contractors to work together
towards achieving the common goals which are to complete the project/task on or ahead
of schedule, within budget and at acceptable or as stipulated quality.
There are few studies related to a bespoke contract. Therefore the author felt that there
is a need to fill up this void. Among the problems to be addressed in this study are as
follows;
i) Are the registered contractors to a bespoke contract satisfied with the form of
contract used and how it is managed by the client?
ii) Whether the modern contract strategy is being practised in a bespoke contract.
1.3Objective of the Study
In order to achieve the purpose of the study, the following objectives have been
suggested:
i) To identify whether the registered contractors fully understand the form of contract
they use, specifically the bespoke form of contract.
ii) To identify whether the registered contractors are satisfied with the bespoke contract
that were commonly used in the Oil & Gas and Telecommunication Sectors.
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iii) To identify whether the modern contract strategies such as collaboration and
partnering are being practiced in their contract.
1.4Key Questions
About 80% of the key questions which are later adopted into research questionnaires are
adapted from Chan A. P. C. et al. (2004) and they are as follows:
i) Registered contractor satisfaction on the bespoke form of contract uses;
ii) Establishment and communication of conflict resolution strategy;
iii) Commitment to win-win attitude;
iv) Regular monitoring of partnering and collaboration process;
v) Clear definition of responsibilities;
vi) Mutual trust;
vii) Willingness to eliminate non-value added activities;
viii) Early implementation of partnering process;
ix) Willingness to share resources among project participants.
x) Ability to generate innovative ideas;
xi)
Subcontractors involvement;
1.5Scope of Study
The scope of this study is focused on the followings:
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a) Whether the registered contractors fully understand the form of contract they use
especially the bespoke form of contract.
b) Whether the registered contractors are satisfied with the bespoke contract that is
commonly used in the Oil & Gas and Telecommunication sectors.
c) Whether the modern contract strategies such as collaboration and partnering are
being practiced in their contract.
A set of questionnaire will be distributed to the respondents which include the
companys owner and the contractors management staff for instance their project
managers, contract managers or engineers. The survey & questionnaires were designed
to identify all the issues which were stated in the problem statements and aimed to a
Natural Gas Operators/Supplier.
Both standard forms of contract and bespoke contract have clauses provided for
employers to determinate the contract according to the reasons as stated. Not all
contractors are familiar with the clauses provided under the form of contract either due
to their background, years of experiences in the fields, the level of academic possessed,
job position and etc. Therefore the study on contractors satisfaction in the form of
contract, the contract strategies, and etc. shall also cover the demographic and
personality profiling patterns of the contractors.
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1.6Significance of Study
There are few studies related to bespoke contract. Therefore the author felt that there is
a need to carry out a study to find out whether bespoke contract that are commonly used
in the oil and gas and telecommunication sectors offers better relation between client
and the contractors, whether the modern approach such as win-win strategy instead of
win-lose that have been practiced in the traditional contract are being practised in these
fields, whether a good relation between the client and the contractors via smart
partnering, collaboration, cooperative, shared risk and etc. are practised.
This study will concentrate on whether the registered contractors have fully understood
and satisfied with the form of contract used works and whether the modern contract
strategies as mentioned above are being practised.
This study can also be used as a basic guide for those who are involved in the industries
that are using a bespoke form of contract. Once a problem statement is clearly
understood towards achieving smart partnering, collaboration, win-win strategy,
cooperative, and etc., other construction industries may also benefited.
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1.7Assumption and Limitation
This study shall be limited to the bespoke form of contract used by a Natural Gas
Operator/Supplier. A set of questionnaire will be distributed to the respondents (the
registered contractors) which include the companys owner and the contractors
management staff for instance their project managers, contract managers or engineers.
Among the reasons are because the duration of the study is very short in which is only
roughly about 6 months.
Being among of the pioneer studies in registered contractor satisfaction and its relation
to the modern contract strategies, this literature might be very useful as a point of
reference and comparison. Therefore the survey that is to be carried out within the same
group of people should contribute to a good result. Although managing contracts among
the client and contractors will include the scope of constructions and form of contract
used, this study will not discuss the details of these areas.
This study will not touch on the comparisons between the bespoke form of contract
used by the company studied in this study and the standard form of contract that are
broadly used in Malaysia such as PWD 203a/b (revision 2007), PAM, CIDB and IEM
and the international standard form of contracts such as JCT, APM, ICE, FIDIC, NEC
and etc.
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1.8Dissertation Structure
This project paper will be presented in five chapters starting with an introduction,
literature review, research methodology, data collections and analysis and concluded
with the conclusion and recommendations.
The chapters are briefly explained as follows:
1.8.1 Chapter 1: Introduction
This chapter will present the background of the dissertation in general. Research issue
pertaining to this study were gathered from intensive reading of books, academic
journals, referred conferences, reports, dissertations, articles, trade journals, handbooks,
and dictionaries which can easily be extracted from the Open University library. It was
based on this information that the problem statement and the objectives were then
identified and clearly explained
This research is carried out to review whether the registered contractors to a bespoke
form of contract uses by a Natural Gas Provider/Supplier fully understood the form of
contract used especially the bespoke form of contract; To identify whether the registered
contractors are satisfied with the bespoke contract that is commonly used in the Oil &
Gas and Telecommunication Sectors; and to identify whether the modern contract
strategies such as collaboration and partnering are being practised in their contract.
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1.8.2 Chapter 2: Literature Review
When the Research Issues and objectives have been determined, various
documentations and literature reviews regarding to the research field will be collected to
achieve the research objectives.
Generally, secondary data are collected from the latest printed reading materials such as
journals, books, research papers, reports, newspapers and from the internet as well. It is
important to identify the determination, background and definition concerning the
subject areas such as the bespoke contract, satisfaction, modern contract strategies e.g.
collaboration, partnering and etc.
1.8.3 Chapter 3: Research Methodology
This chapter reviews on the research design and methodologies used in this research.
Questionnaire and case study by means of semi-structured interviews are applied to
fulfil the research objective within the time frame provided. The structures of research
design and questionnaire construction are clearly elaborated in this chapter.
A set of questionnaire will be designed to meet the study objectives and will be
distributed among the respondents ranging from the companys owner and the
contractors management staffs including their project managers, contract managers,
quantity surveyors and engineers.
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The survey & questionnaires are designed to measure and identify all the issues in the
problem statement and the key questions. The questionnaires will be distributed to the
targeted group who are belongs to the registered contractors to a selected Natural Gas
Operators/Supplier.
1.8.4 Chapter 4: Data Collection and Analysis
Collected data from the questionnaires will be stored, examined and analysed using
Statistical Package the Social Sciences for Windows (SPSS). This software will assist
the author in analysing the data gathered using statistic and graphs. The results will
enable the author in determining and making the conclusion whether the problem
statements and the research objectives are met.
1.8.5 Chapter 5: Conclusion and Recommendations
Finally, the whole process of the study will be reviewed with the intention to determine
whether or not the problem statements are solved and the research objectives have been
achieved. Collected data from the questionnaires will be examined, analysed and are
expected to be able to determine the level of satisfaction of the dedicated group, their
understandings on the stipulated contracts, number of years serviced in the industry,
background and etc.
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The conclusion of these findings will later be concluded. There are a few conclusions
that are anticipated in this dissertation that would be able to advise us whether the
registered contractors fully understood the form of contract they use especially the
bespoke form of contract, whether they are satisfied with the bespoke contract that is
commonly used in the Oil & Gas and Telecommunication sectors and whether the
modern contract strategies such as collaboration and partnering are being practised in
their contract.
Conclusions followed by suggestions are made towards further strengthening of the
relationship between the client and the contractors and how to improve the practices of
the new contract strategies in a project that may benefit the industry. At the end of the
report, recommendations shall be made on what are the requirements to be considered
for future studies.
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Stage 1: Preliminary Study
& Topic Selection
Stage 2: Research Proposal
Stage 3: Data Collection& Analysis
Stage 4: Conclusion
Figure 1. 1: Research Flow Chart (Adapted from:Chong, 2008)
Identify Area of Study
Problem identification and topic selection
Literature Review
Development of research objectives,
questionsand scope
Formation of ResearchMethodology
Decision on Instruments to Use
Conclusion &
Recommendations
Data Collection
Primary Data
Semi-structured
interview
Questionnaires
Secondary Data
Articles
Journals
Books
Website
Data Analysis and
Findings
Validation
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