Post on 17-Jul-2020
Bending the Bureaucracy towards Excellence
Paul W. Comfort, Esq. VP Business Development Trapeze Group
Institute New North Star(s)
• New direction & energy to row toward same goal
• Safe, efficient, reliable transit with world-class customer service
Establish KPIs with Benchmarks
• Drive individual and agency performance in key areas
• Quantify recognition of top performers
• Spur competition, promote drive for excellent performance
Build your own team, relentlessly
• Bring in a team of competent, dedicated and loyal leaders and managers to assist you
• Leaders who buy into your vision and work relentlessly to accomplish it
Break up the Power of Back Office Functions
• Support functions (HR, Finance, IT, PR, Legal, Procurement, EO) in large agencies too often accrue unjustified power that dictates decisions to line management, subverts efficiencies
• SOLUTION: Minimize/re-direct back-office power centers to serve line management decisions
• Those impeding progress should be transferred, terminated or their influence negated
Champion a new, all-encompassing project
• Focus energies/attention
• Excite employees
Develop new models for Transit Development
• A new 16-mile, 21-station Light Rail project in the Maryland suburbs of Washington, D.C.
• Public-private partnership (P3) and a model for future P3 projects nationally
• Innovations and negotiations led to future savings of $550 million over 36-year construction and operation term
Communicate, Communicate, Communicate
• A new 16-mile, 21-station Light Rail project in the Maryland suburbs of Washington, D.C.
• Public-private partnership (P3) and a model for future P3 projects nationally
• Innovations and negotiations led to future savings of $550 million over 36-year construction and operation term
Directly Arbitrate Conflicts
• Between new and old staff to eliminate ambiguity
• Between new and old ways of doing business
• Relentlessly push toward action over inaction
• Accomplishments and KPIs are key
Bending the bureaucracy toward excellence.
• TransitUnplugged.com
• LinkedIn – Paul Comfort
• Twitter - @comfortpaul
• www.paulcomfort.org
Follow Me: • Full Throttle Book on Amazon
• paul.comfort@trapezegroup.com