Bending the Bureaucracy towards Excellence

Paul W. Comfort, Esq. VP Business Development Trapeze Group

Institute New North Star(s)

•  New direction & energy to row toward same goal

•  Safe, efficient, reliable transit with world-class customer service

Establish KPIs with Benchmarks

•  Drive individual and agency performance in key areas

•  Quantify recognition of top performers

•  Spur competition, promote drive for excellent performance

Build your own team, relentlessly

•  Bring in a team of competent, dedicated and loyal leaders and managers to assist you

•  Leaders who buy into your vision and work relentlessly to accomplish it

Break up the Power of Back Office Functions

•  Support functions (HR, Finance, IT, PR, Legal, Procurement, EO) in large agencies too often accrue unjustified power that dictates decisions to line management, subverts efficiencies

•  SOLUTION: Minimize/re-direct back-office power centers to serve line management decisions

•  Those impeding progress should be transferred, terminated or their influence negated

Champion a new, all-encompassing project

•  Focus energies/attention

•  Excite employees

Develop new models for Transit Development

•  A new 16-mile, 21-station Light Rail project in the Maryland suburbs of Washington, D.C.

•  Public-private partnership (P3) and a model for future P3 projects nationally

•  Innovations and negotiations led to future savings of $550 million over 36-year construction and operation term

Communicate, Communicate, Communicate

•  A new 16-mile, 21-station Light Rail project in the Maryland suburbs of Washington, D.C.

•  Public-private partnership (P3) and a model for future P3 projects nationally

•  Innovations and negotiations led to future savings of $550 million over 36-year construction and operation term

Directly Arbitrate Conflicts

•  Between new and old staff to eliminate ambiguity

•  Between new and old ways of doing business

•  Relentlessly push toward action over inaction

•  Accomplishments and KPIs are key

Bending the bureaucracy toward excellence.

•  TransitUnplugged.com

•  LinkedIn – Paul Comfort

•  Twitter - @comfortpaul

•  www.paulcomfort.org

Follow Me: •  Full Throttle Book on Amazon

•  paul.comfort@trapezegroup.com