Post on 17-Mar-2020
http://www.nec.com/
Asociación Chilena de Seguridad (ACHS)
Case Study
Customer
• Asociación Chilena de Seguridad (ACHS)
Industry
• Mutual insurance administrator
Challenges
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Solution
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Results
Inefficient and fragmented communications network
Geographically widespread locations
Maintaining quality service through migration
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NEC UNIVERGE Unified Communication Platform: UNIVERGE SV8500/SV8300/NEAX 200IPS
NEC UNIVERGE SP30 Multimedia IP Softphone
Centralized communication platform management
Flexible, scalable network
Improved communications efficiency
Simplified network management
Improved worker productivity
Reduced costs
Improved network efficiency
Feature transparency
Optimized services to customers
Asociación Chilena de Seguridad (ACHS) is a mutual insurance
administrator of the Social Security Corporation Risks of Accidents
and Occupational Diseases in Santiago, Chile. The organization
focuses on the prevention and care of claims covered by insurance.
ACHS is responsible for an extensive network of hospitals, clinics
and care centers, including the Hospital del Trabajador de Santiago
(Workers ’ Hospi ta l ) . ACHS needed a so lut ion to improve
communication and reduce costs throughout the organization.
Mainta in ing un in ter rupted communicat ions between the
administrative offices, hospitals and clinics of the Asociación Chilena
de Seguridad (ACHS) is essential to delivering the service levels
required by its member companies. With more than 1,000 employees
work ing f rom locat ions throughout the country, a un i f ied
communication platform was required to improve productivity and
maintain quality of service.
The Hospital del Trabajador de Santiago (Workers’ Hospital) needed
to update its telephone system, and integrate numerous contact
channels onto one voice network. A single voice network between
branch off ices and care faci l i t ies would better connect the
geographically widespread locations, simplify communication, and
improve efficiency. They needed a communications solution that
would improve the productivity of doctors, nurses, and clinical and
administrative support.
Although a unified communication platform was required by the
ACHS, management was concerned about maintaining uninterrupted
claims and patient service levels during the deployment. For more
than 15 years, ACHS has been turning to NEC for its technology
needs, and this time was no different.
Challenges
Introduction
Results
About
Asociación Chilena de Seguridad (ACHS)
After evaluating providers for nearly one year, ACHS chose NEC for
its stability, leading communication technology solutions, and
positive results. NEC deployed its UNIVERGE IP architecture to
integrate the voice and data networks at ACHS, and centralize
communications. This fully integrated IP communications network
built on the NEC UNIVERGE Communications Platform is divided into
multiple branches nationwide.
“ACHS views NEC as a true partner in solving our technology
challenges,” said Italo Encalada, Account Manager, NEC Chile. “After
meeting with NEC to discuss our IT needs, it was clear that NEC’s
unified communications and value-added solutions would meet our
current requirements, as well as future technology demands.”
The NEC UNIVERGE Communications Platform includes the
UNIVERGE SV8500 and SV8300 IP communications servers, NEAX
2000 IPS, and UNIVERGE SP30 Multimedia IP Softphone. The two
central communications sites support thirty regional communications
sites that connect Santiago and surrounding regions. This reliable,
integrated communications platform provides a flexible, scalable
solution that helps to lower ACHS’s costs.
“NEC offers the peace of mind, trust and constant support that ACHS
requires,” said Francisco Aguila Casanueva, Chief Contact Center
HTS, ACHS. "We chose NEC because of its history with ACHS of
delivering quality results, its stability as a company, and the strength
of the solutions.”
Ease of management and feature transparency are among the many
benefits of the IP network that NEC implemented at ACHS. The virtual
server infrastructure is simple to operate and maintain, and system
management such as installing switches can be handled remotely
from any computer.
Af ter s ix months migrat ing to the new NEC UNIVERGE IP
architecture, ACHS now enjoys better performance and lower costs
through unified voice and data communications. Upgrading to the
UNIVERGE SV8500 IP server enabled the ACHS to utilize NEC SP30
softphones , which are versatile, multimedia IP phones that connect
to computers via a USB hub to deliver high quality voice.
NEC’s UNIVERGE SP30 softphone provides employees with a
versatile, converged communications tool that offers an impressive
array of high quality video, audio, voice and text features. It can be
used as a primary desktop telephone, a supplemental desktop
telephone, or a remote/telecommuting device.
With the mobility function of the new UNIVERGE SP30 softphone,
worker productivity has improved significantly. ACHS is also realizing
cost savings from connecting domestic calls without a carrier.
Installing the UNIVERGE SV Series IP servers has simplified network
management. Unified voice and data communications systems have
increased capacity, which has resulted in fewer system failures, less
planned or unplanned downtime, and minimal data loss.
Even when a devastating earthquake hit Conception, the network and
service continued uninterrupted and other hospitals in the region
were able to communicate with the Hospital del Trabajador de
Santiago to coordinate relief.
“With the help of NEC’s unified communications solutions, ACHS was
able to deploy a voice network between branches and improve the
connectivity of its geographically diverse locations,” said Casanueva.
“We valued NEC’s commitment to implement our projects within the
agreed upon timeframe.”
ACHS intends to continue expanding their IP network to connect new
regions, and will pursue the vision of full convergence of all voice and
data channels.
Asociación Chilena de Seguridad (ACHS) is a mutual insurance
administrator of the Social Security Corporation Risks of Accidents
and Occupational Diseases in Santiago, Chile. With nearly 40,000
member companies representing more than 1.6 million workers
throughout the country, the organization focuses on the prevention
and care of claims covered by insurance. ACHS is responsible for an
extensive network of hospitals, clinics and care centers, including the
Hospital del Trabajador de Santiago (Workers’ Hospital). ACHS has
been providing the highest standard of care and service to its
members for more than 50 years.
Solution
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