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Asociación Chilena de Seguridad (ACHS)

Case Study

Customer

• Asociación Chilena de Seguridad (ACHS)

Industry

• Mutual insurance administrator

Challenges

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Solution

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Results

Inefficient and fragmented communications network

Geographically widespread locations

Maintaining quality service through migration

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NEC UNIVERGE Unified Communication Platform: UNIVERGE SV8500/SV8300/NEAX 200IPS

NEC UNIVERGE SP30 Multimedia IP Softphone

Centralized communication platform management

Flexible, scalable network

Improved communications efficiency

Simplified network management

Improved worker productivity

Reduced costs

Improved network efficiency

Feature transparency

Optimized services to customers

Asociación Chilena de Seguridad (ACHS) is a mutual insurance

administrator of the Social Security Corporation Risks of Accidents

and Occupational Diseases in Santiago, Chile. The organization

focuses on the prevention and care of claims covered by insurance.

ACHS is responsible for an extensive network of hospitals, clinics

and care centers, including the Hospital del Trabajador de Santiago

(Workers ’ Hospi ta l ) . ACHS needed a so lut ion to improve

communication and reduce costs throughout the organization.

Mainta in ing un in ter rupted communicat ions between the

administrative offices, hospitals and clinics of the Asociación Chilena

de Seguridad (ACHS) is essential to delivering the service levels

required by its member companies. With more than 1,000 employees

work ing f rom locat ions throughout the country, a un i f ied

communication platform was required to improve productivity and

maintain quality of service.

The Hospital del Trabajador de Santiago (Workers’ Hospital) needed

to update its telephone system, and integrate numerous contact

channels onto one voice network. A single voice network between

branch off ices and care faci l i t ies would better connect the

geographically widespread locations, simplify communication, and

improve efficiency. They needed a communications solution that

would improve the productivity of doctors, nurses, and clinical and

administrative support.

Although a unified communication platform was required by the

ACHS, management was concerned about maintaining uninterrupted

claims and patient service levels during the deployment. For more

than 15 years, ACHS has been turning to NEC for its technology

needs, and this time was no different.

Challenges

Introduction

Results

About

Asociación Chilena de Seguridad (ACHS)

After evaluating providers for nearly one year, ACHS chose NEC for

its stability, leading communication technology solutions, and

positive results. NEC deployed its UNIVERGE IP architecture to

integrate the voice and data networks at ACHS, and centralize

communications. This fully integrated IP communications network

built on the NEC UNIVERGE Communications Platform is divided into

multiple branches nationwide.

“ACHS views NEC as a true partner in solving our technology

challenges,” said Italo Encalada, Account Manager, NEC Chile. “After

meeting with NEC to discuss our IT needs, it was clear that NEC’s

unified communications and value-added solutions would meet our

current requirements, as well as future technology demands.”

The NEC UNIVERGE Communications Platform includes the

UNIVERGE SV8500 and SV8300 IP communications servers, NEAX

2000 IPS, and UNIVERGE SP30 Multimedia IP Softphone. The two

central communications sites support thirty regional communications

sites that connect Santiago and surrounding regions. This reliable,

integrated communications platform provides a flexible, scalable

solution that helps to lower ACHS’s costs.

“NEC offers the peace of mind, trust and constant support that ACHS

requires,” said Francisco Aguila Casanueva, Chief Contact Center

HTS, ACHS. "We chose NEC because of its history with ACHS of

delivering quality results, its stability as a company, and the strength

of the solutions.”

Ease of management and feature transparency are among the many

benefits of the IP network that NEC implemented at ACHS. The virtual

server infrastructure is simple to operate and maintain, and system

management such as installing switches can be handled remotely

from any computer.

Af ter s ix months migrat ing to the new NEC UNIVERGE IP

architecture, ACHS now enjoys better performance and lower costs

through unified voice and data communications. Upgrading to the

UNIVERGE SV8500 IP server enabled the ACHS to utilize NEC SP30

softphones , which are versatile, multimedia IP phones that connect

to computers via a USB hub to deliver high quality voice.

NEC’s UNIVERGE SP30 softphone provides employees with a

versatile, converged communications tool that offers an impressive

array of high quality video, audio, voice and text features. It can be

used as a primary desktop telephone, a supplemental desktop

telephone, or a remote/telecommuting device.

With the mobility function of the new UNIVERGE SP30 softphone,

worker productivity has improved significantly. ACHS is also realizing

cost savings from connecting domestic calls without a carrier.

Installing the UNIVERGE SV Series IP servers has simplified network

management. Unified voice and data communications systems have

increased capacity, which has resulted in fewer system failures, less

planned or unplanned downtime, and minimal data loss.

Even when a devastating earthquake hit Conception, the network and

service continued uninterrupted and other hospitals in the region

were able to communicate with the Hospital del Trabajador de

Santiago to coordinate relief.

“With the help of NEC’s unified communications solutions, ACHS was

able to deploy a voice network between branches and improve the

connectivity of its geographically diverse locations,” said Casanueva.

“We valued NEC’s commitment to implement our projects within the

agreed upon timeframe.”

ACHS intends to continue expanding their IP network to connect new

regions, and will pursue the vision of full convergence of all voice and

data channels.

Asociación Chilena de Seguridad (ACHS) is a mutual insurance

administrator of the Social Security Corporation Risks of Accidents

and Occupational Diseases in Santiago, Chile. With nearly 40,000

member companies representing more than 1.6 million workers

throughout the country, the organization focuses on the prevention

and care of claims covered by insurance. ACHS is responsible for an

extensive network of hospitals, clinics and care centers, including the

Hospital del Trabajador de Santiago (Workers’ Hospital). ACHS has

been providing the highest standard of care and service to its

members for more than 50 years.

Solution

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