Post on 03-Jun-2018
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Applications of Softwares used in Hotels
2. TYPES OF HOTEL SOFTWARE
Hotel software is designed for all areas of hotel operation including property
management, \accounting, Internet/GDS reservations, central reservations, reception,
PS/hospitality, spa/clu!/golf management, guest management, inventory management,
yield/revenue management, accounting, and we! site design" Small hotel software is
availa!le for properties with less than #$$ rooms and focuses on !asic front and !ac% office
functions and/or reservations and guest management"
ne of the ma&or types of hotel software used !y the hotel/motel industry is hotel property
management software 'P(S)" P(S is a comprehensive software pac%age that manages all
aspects of hotel operations, which has front des%, and !ac% office modules that handle
reservations, guest profile/folio, reporting, night auditing, and house%eeping, accounting,
payroll and asset and inventory management"
*or reservations, there are two types of hotel software a +S 'central reservation system)
and an I-. 'Internet !oo%ing engine)" n I-. allows guests to remotely ma%e reservations
accessing the hotel0s we!site" Hotel reservation systems will also have reservation software
capa!ility that allows guests to ma%e reservations using a GDS service" +S !oo%s
reservations for multiple properties"
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Applications of Softwares used in Hotels
Hospitality management software includes sales and catering software, which will have a
PS module to manage, and trac% sales from restaurants, lounge/!ar, and room service"
.vent management is another important module of hospitality management software" .vent
management modules manage group/convention sales, room !oo%ing, function and layout"
(any hotel property management software, hotel reservation system software, hotel
accounting software, hotel front des% software, and hospitality software companies provide
free hotel software downloads for evaluation to help hotels select the !est hotel software
pac%age that meets their operational needs" *ree hotel software downloads can save time in
researching the right hotel software pac%age for your property"
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Applications of Softwares used in Hotels
3. KEY FEATURES OF HOTELS SOFTWARE
Hotels, motels and private resort locations must !e up to speed of technology to !e on the
cutting edge of the hotel industry" Hotels that have the latest in computer technology are a!le to
perform more successfully" 1he following information is a listing of hotel technology used in
the 2# century"
1he modules and %ey features of Hotel Software Systems are (ulti(odule Systems '((S),
Select (odule Systems 'S(S) and -asic eservation Systems '-S)"
(ulti(odule Systems is a software solution is availa!le to three to fivestarrated hotels or
resorts" 1his software delivers a thorough software solution with hotels that have #$$ rooms or
more"
Select (odule Systems is geared towards single property reservation" -asic eservation
Systems is software that provides a more !asic reservationprocessing unit for motels and
hotels"
Imagine a ma&or hotel chain without the use of top of the line hotel software" 1op chain hotels
and private resorts use state of the art e3uipment, so that they can cater to their customers0
desires and demands" 1hey install their hotel reservation software onto the following computer
hardware4 I-(, Sony and Hewlett Pac%ard, which are all state of the art computer hardware"
5hen new hotel properties are !uilt, amenities and location are on the priority list" Studies
show that I1 facilitated hotels will saturate the mar%et !y 2$$6" Property owners reali7e the
value of having a sophisticated operating system within their hotels" Hotel reservation software
systems are not only used for reservations, !ut are used for employee records as well as hotel
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Applications of Softwares used in Hotels
security monitoring"
1he features of hotel software will depend on the type of software module" 1he most common
module used !y hotels is a property management system 'P(S), which will have some or all of
the following integrated software4 hotel management 'front des%, !ac% office, spa/golf/clu!
management), reservation/!illing, hospitality/sales and catering, PS 'point of sale), Internet
!oo%ing engine, and hotel accounting"
eservation software features include group and individual !oo%ings, chec%in/chec%out, rate
management, and room management/availa!ility" (ultiunit hotel properties will re3uire a
central reservation system '+S), which can handle reservations from a central system for all
properties" n Internet !oo%ing engine will allow realtime reservations to !e made from we!
!ased sites"
Hotel management software has front des% and !ac% office management features" *ront des%
features include daily ledger, night audit, guest folios/guest history, guest !illing/accounting,
house%eeping, and credit card !illing" -ac% office features manage payroll, accounts paya!le,
general inventory, general ledger and personnel/human resources"
Hotel hospitality/sales and catering software features are designed for food and !everage and
event management and provides for the efficient operation of restaurant, lounge/!ar, room
service and %itchen" Hotel catering software can also trac% sales and analy7e employee
productivity and trac% inventory" 9in%ed to the hospitality/sales and catering software is a PS
module which records food and !everage, spa/golf/clu! charges and posts to the guest
folio/ledger for one, comprehensive itemi7ed !illing"
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Applications of Softwares used in Hotels
Hotel accounting software features will have general ledger, accounts paya!le, accounts
receiva!le, personnel, and payroll" Purchasing/receiving, inventory recording and reporting
functions"
Hotel software features can !e viewed on software manufacturers0 we!sites and most offer free
downloaded trials of software products"
4. APPLICATIONS OF HOTEL SOFTWARE
1here are software applications to support, manage and operate every aspect of the hotel and
hospitality industry" .;amples of hotel software are hotel reservation and hotel !oo%ing
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Applications of Softwares used in Hotels
software, hotel management software, hotel accounting software, hotel P(S software, hotel
mar%eting software, hospitality software, hotel front des% software, and PS software"
nline/Internet reservation software is used to ena!le guests to !oo% online through a GDS or
directly through the hotel0s we!site" Small hotel software for hotel property management is
designed for a single property reservation system, while a multimodule system is a more
comprehensive hotel management software application for large properties"
Hotel property management software offers !oth front des% and !ac% office modules" *ront
des% modules are designed for guest and room management and include reservation, rate and
guest profile management, chec%in/chec%out, house%eeping management, customer
communication, night audit, and city ledger" -ac% office modules are designed to manage hotel
resources, assets and inventory and include payroll, accounts paya!le"
Hospitality management software has applications in the sales, mar%eting, event management,
and catering operations of the hotel" Hospitality software has features designed to manage all
aspects of the hotel0s sales and catering operations including special events, restaurant, !ar and
room service as well as account and inventory management" ther hospitality software features
are availa!le for spa, golf and clu! management, activity scheduling" PS 'point of sale)
software is designed to manage sales generated from restaurants, lounge/!ar, room service, and
retail operations in a hotel property" Hotel software can also !e used to generate reports in all
areas of hotel management for front and !ac% office reporting, sales and catering, PS"
5. MICROS SYSTEMS
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Applications of Softwares used in Hotels
MICROS Systems, Inc., is head3uartered in +olum!ia, (aryland, >S" 1he company
manufactures and sells computer hardware, software, and services for the restaurantpoint of
sale, hotel, hospitality, specialty retail mar%ets and other similar mar%ets" nalyst estimates
cited in 2$$8 put (I+S? mar%et share at a!out 8
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Applications of Softwares used in Hotels
(I+S Systems uses several distri!ution channels including different regions, districts, and
dealers"
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Applications of Softwares used in Hotels
deployment into diverse environments to deliver the comple;, missioncritical functions
demanded !y the most innovative customers" SaaS alleviates the !urden of software
maintenance, ongoing operation, and support"
Simphony allows the client to !e fully resilient and capa!le of performing mission critical
operations in the event of an upstream failure" S allows for the integration of !usiness
functions such as property management systems, paperless %itchen display systems, credit card
interfaces, and reporting at the individual property or revenue center to ensure continuous
system operation" dditionally, S allows for the elimination of costly local servers !y
allowing only the necessary SaaS services to !e run at the property level"
5.4 HMS
1he (I+S 6B$$ H(S pointofsale system is used in the entertainment mar%etplace,
including casinos, stadiums, hotels and cruise ships" 1he 6B$$ H(S is platform and data!ase
independent" It can !e installed on (ultiple 5indowsplatformsand can have the data!ase run
on (SSJ9 or racle, including racle on 9inu;"citation neededE6B$$ H(S is installed at sites
ranging from small, speciali7ed operations to large enterprise configurations spanning multiple
properties in large geographic areas"
5.5 MICROS RES 3/001
(I+S .S offers a complete pointofsales solution with comprehensive reporting, tools
for the !ac%office, restaurant operations, and guest services" (I+S .S offers enterprise
management for owners of multiple restaurant locations" (I+S .S provides endtoend
communications throughout operation to increase efficiency and speed of service" 1he latest
release, as of anuary 2$##, is .S :"6"
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http://en.wikipedia.org/wiki/Point-of-salehttp://en.wikipedia.org/wiki/Databasehttp://en.wikipedia.org/wiki/Microsoft_Windowshttp://en.wikipedia.org/wiki/Platform_(computing)http://en.wikipedia.org/wiki/MS-SQLhttp://en.wikipedia.org/wiki/Oracle_databasehttp://en.wikipedia.org/wiki/Linuxhttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Point-of-salehttp://en.wikipedia.org/wiki/Databasehttp://en.wikipedia.org/wiki/Microsoft_Windowshttp://en.wikipedia.org/wiki/Platform_(computing)http://en.wikipedia.org/wiki/MS-SQLhttp://en.wikipedia.org/wiki/Oracle_databasehttp://en.wikipedia.org/wiki/Linuxhttp://en.wikipedia.org/wiki/Wikipedia:Citation_needed8/12/2019 Application Software Used in Hotel
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Applications of Softwares used in Hotels
5.2 MICROS e/
(I+S eB is a pointofsales system aimed at smaller restaurant locations" 1he system is not
as customi7a!le or detailed as 8B$$ or 6B$$, !ut is simpler and more user friendly" It has a !uilt
in limit of supporting at most # P+ and = wor%stations" s of une 2$#$ the latest version is 8"$
(2"
P. is the (I+S property management system used in many large hotel chains, such as
1ravelodgeHotels >K, HyattHotels and esorts, ydgesHotels and esorts,(arriott Hotels,
esorts and Suites, adisson Hotels and esorts 'su!sidiary of +arlson +ompanies), the
Inter+ontinental Hotels Groupand the 1histle Hotels"
pera can essentially !e the only management software a hotel needs, as it can handle
eservations, +ustomer Profiles, House%eeping (anagement, (aintenance logs, +ashiering,
ccounts eceiva!le, gent commissions and third party interfaces such as (ini!ar systems or
Guest 1L" rrivals and inhouse guests are served using the *ront Des% features of the
property management software" 1his module handles individual guests, groups, and wal%ins,
and has features for room !loc%ing, managing guest messages and wa%eup calls, and creating
and following up on interdepartment memos"
It is the successor to the popular *idelio P(S 'Property (anagement System)
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http://en.wikipedia.org/wiki/Travelodgehttp://en.wikipedia.org/wiki/Hyatthttp://en.wikipedia.org/wiki/Rydgeshttp://en.wikipedia.org/wiki/Marriott_Hotelshttp://en.wikipedia.org/wiki/Radisson_Hotels_and_Resortshttp://en.wikipedia.org/wiki/Carlson_Companieshttp://en.wikipedia.org/wiki/InterContinental_Hotels_Grouphttp://en.wikipedia.org/wiki/Thistle_Hotelshttp://en.wikipedia.org/wiki/Travelodgehttp://en.wikipedia.org/wiki/Hyatthttp://en.wikipedia.org/wiki/Rydgeshttp://en.wikipedia.org/wiki/Marriott_Hotelshttp://en.wikipedia.org/wiki/Radisson_Hotels_and_Resortshttp://en.wikipedia.org/wiki/Carlson_Companieshttp://en.wikipedia.org/wiki/InterContinental_Hotels_Grouphttp://en.wikipedia.org/wiki/Thistle_Hotels