HOTEL MANAGEMENT SOFTWARE PURCHASE TRENDS
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© 2015 STR, Inc. All Rights Reserved. illustrations: jon edwards What do hoteliers want out of their hotel management software? Data was randomly collected from 385 hoteliers from April 2014 through June 2015 to find out. Current ways to manage their business 34 % HOTEL MGT. SYSTEM 25 % PEN & PAPER ? 16 % HAVE NO SYSTEM IN PLACE AT ALL Hotel Management System Pen and Paper Reservation System Only Spreadsheets Custom-Built System Unknown Property Mgt. Software None 0% 5% 10% 15% 20% 25% 30% 35% Percent of Sample 34% 25% 9% 8% 8% 7% 16% 3% Top 5 requested software functionalities HERE’S WHAT HOTELIERS WANT IN THEIR HMS: Online booking engine 77% Reservation management 75% Housekeeping management 61% Front-desk management 58% Point-of-sale 34% Source: Software Advice Why do hoteliers want to change software? TOP 5 REASONS … missing features not user-friendly not integrated unsupported out of date 1 2 3 4 5 14 % 13 % 12 % 11 % 11 %
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Transcript of HOTEL MANAGEMENT SOFTWARE PURCHASE TRENDS
© 2015 STR, Inc. All Rights Reserved. illustrations: jon edwards
What do hoteliers want out of their hotel management software? Data was randomly collected from 385 hoteliers from April 2014 through June 2015 to find out.
Current ways to manage their business
34% HOTEL MGT. SYSTEM
25% PEN & PAPER
?
16% HAVE NO SYSTEM IN
PLACE AT ALL
Hotel Management System
Pen and Paper
Reservation System Only
Spreadsheets
Custom-Built System
Unknown
Property Mgt. Software
None
0% 5% 10% 15% 20% 25% 30% 35%
Percent of Sample
34%
25%
9%
8%
8%
7%
16%
3%
Top 5 requested software functionalitiesHERE’S WHAT HOTELIERS WANT IN THEIR HMS:
Online booking engine
77%Reservation
management
75%Housekeeping management
61%
Front-desk management
58%Point-of-sale34%
Source: Software Advice
Why do hoteliers want to change software?TOP 5 REASONS …
missing features
not user-friendly
not integrated
unsupported out of date
1 2 3 4 5
14% 13% 12% 11% 11%
