BPR Introduction

A tool for managing in a complex & changing world !

Jane Cochrane

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What is BPR?

Reengineering is the

fundamental rethinking and redesign

of business processes

to achieve dramatic improvements

in critical, contemporary

measures of performance, such as

cost, quality, service and speed.

(Hammer & Champy, 1993)

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The Bible!

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Not a:

•  Belief system or straitjacket •  Prescriptive handle turning

exercise

Needs: •  Interpretation •  Customising •  Intelligent application

Start with the basics

Look anew at all business processes and make sure they really meet the needs of:

•  Customers

•  Competition

•  Change

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The Business Process

A collection

of activities

which together produce

something of value

to a customer

Customer Orders

Process Customer Order

Materials

Resources

Goods

Material orders

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BPR changes and improves processes

NOT tasks, functions, departments, or

geographies

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BPR is not just….

•  Automation

•  Downsizing

•  Outsourcing

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Why Reengineer?

It’s A Changing World!

1.  Customers 2.  Environment 3.  Technology

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Why Reengineer?

1.  Customers

•  Networked •  Younger •  Progressive •  Sophisticated •  24/7

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Why Reengineer?

2.  Business Environment

•  Brittle •  Ultra competitive •  Global & local •  Emerging new models

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Why Reengineer?

3.  Rapid tech change

•  Accessible •  Mobile •  Networked •  Cost effective •  Changing

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Why Reengineer?

Everyone is now on line

•  Digital divide has gone

•  Costs are negligible

•  Digital working norm

•  Need for speed

•  Global competition

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Performance

Seek improvements in

•  Cost •  Quality •  Service •  Speed

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Performance

•  Systems Philosophy •  Global Perspective •  Radical Improvement •  Integrated Change •  People Centred •  End-Customers Focus •  Process-Based

Execute Plan

Develop & Agree Plan of Action

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Key Steps

Develop & Communicate Vision Of Improved Process(es)

Fully Understand The Current Process(es)

Identify Process(es) & Appoint Process Team

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Benefits

Include:

1)  Empowered employees

2)  Increased efficiency

3)  Reduced costs

4)  Reduced cycle times

5)  Improved quality

6)  Higher customer satisfaction

Thank you !

Jane@ca-­‐global.org  Cochrane  Associates  www.ca-­‐global.org