BPR IN INDIAN RAILWAYS

Presented by:S. Phanindra

Roll No : 73

Introduction to Indian Railways150 years old17 lakh workers 12000 trains every day Carries 1.4 crore passengers & 16 lakh tonnes of goods

everyday

Introduction to IRCTC• Started on 27th September, 1999• Corporate Office-New Delhi• Headed by the Managing Director, assisted by

Director(Catering Services, Tourism & Marketing and Finance) and nine Group General Managers.  

• > 2,03,000 tickets sold through IRCTC's website in a day.

Indian RailwaysBefore After

Indian RailwaysBefore After

Present Scenario (Mobile Ticketing)What we can do How to Start

Financial Performance

2007-2008

Total Income : Rs. 527.66 Cr

2008-2009• Total Income: Rs. 618.77Cr

Growth of 17.30 % in one yearMajor increase in the income achieved due to

licensee cateringquantum jump in internet ticketingtourism activities

Organization Change In IR

Past Approach

• Nothing can change • Restructuring and Rightsizing• Tariff focused

Present Approach

• Hope and excitement• Regeneration and

competitiveness• Unit cost focused

CHANGE

Data showing the turnaround of IR

Usage of IT in Railways

A large complex Infrastructure System with Large Geographical Dispersion such as the Indian Railways can benefit greatly from the intelligent use of IT

-Freight Operations Information system ( FOIS)

-Passenger Reservations System (PRS)

-Unreserved Ticketing System (UTS)

-Instant voice response system (IVRS)

-Rail Net

-E- Ticketing

REENGINEERING SERVICES PROVIDED

Passenger Information

Railway Reservation and ticketing

Retiring rooms facilities at Stations

Railway claims and refunds

Catering and vending services

 

Latest BPR services• Duronto Trains• RFID for wagon and consignment racking

Conclusion “It is not the strongest of the species that survive,

nor the most intelligent, but is the one most responsive to change.”

“Revolutions don’t last, but Evolution does”

THANK YOU